I would not recommend having your wedding at the King and Prince Resort!I had both my ceremony and reception at the resort in July of 2014, and I received horrifying customer service and had a terrible experience. In summary, it is clear to me ...this hotel has no concept of true customer service or responsibility. Needless to say, on one of the biggest days of my life I was highly let down because of the King and Prince, and will never get back what they took from me. My guests will always remember the security forcing everyone to leave the reception with no explanation for what was happening. The King and Prince took what was supposed to be a happy and memorable day, and made it into an incredibly embarrassing and sad incident. Here is a list of items that happened to justify my harsh but true statements: The person responsible for my event was titled, “Catering & Conference Service Manager”. After I put down my deposit, I was re-assigned to a new manager. During our wedding tasting the new manager provided unclear responses and was unable to answer several critical questions. During our wedding tasting catering manager told us she could help with coordination activities and setup of the reception; however, one week before my wedding she stated that the King and Prince did not provide “Coordinator” services. We were only allowed a few hours prior to ceremony start to setup the reception.On the day of my family arrived promptly at 9:00AM to setup the arch for our outside ceremony; however, the catering manager responsible for my event didn’t come in until 1:00PM and no one was available to show them where to setup.
I provided the catering manager a specific seating chart that included table numbers and attendees. My parents were assigned to table 1 and my husband’s parents were assigned to table 2. The catering manager responsible for my event put the number 2 table identifier in the very back corner of the room. My husbands parents were seated in the back corner of the room! When asked about this, the catering manager said she typically makes it a priority to go over the seating chart with clients, but she overlooked this for my wedding. I was told (via saved emails) our appetizers would be butler passed. When I went to look at the reception on the day of my wedding I noticed heating stations that were setup and asked what they were for. The catering manager said she forgot. Probably the worst thing that happened at my wedding is that hotel guests staying at the King and Prince kept coming over to my private event. These hotel guests were not invited or a part of my wedding; however, they were drinking at the King and Prince hotel bar and chose to cause problems by continuing to walk into my event and even use my photo booth. One of the men even wrote profanity in my guest book. The King and Prince security did nothing, and were not available to keep the King and Prince hotel guests out of my event. An altercation occurred in the reception area of the King and Prince hotel near the fireplace (NOT the area of my event). The police were called, and king and prince security finally got involved. Even though the individuals responsible for the fight were NOT related to my event, and the fight did NOT occur at my event, the head of security guard walked into my reception and made the DJ stop the music. My event was terminated early, and all my guests were forced to leave. Other incidents happened, but my character limitation is up!