Elegant Venue in Covington, KY
Holds ceremonies and receptions
Deals
Custom discountPermanent
Friday Evening
Claim Deal
The Madison Sales Team
MANAGER
Typically responds within 24h
AWARD WINNER (14X)
Thanks to recommendations from couples on The Knot
The Madison is an elegant venue in Covington, KY, conveniently nestled in the historic downtown area right next to Hotel Covington. With over 30 years of experience, you can trust our team with any event or celebration.
The Madison offers several ceremony spaces and reception venues of various sizes and styles; you'll have to see them in person! We absolutely love touring each space and imagining how every detail you've dreamed of can be brought to life. With a capacity of 375 guests, the Grande Ballroom is the largest of our spaces and is perfect for celebrating with loved ones. Featuring contemporary decor and an impressive staircase, this space will certainly bring the wow factor to your event. Alternatively, The Royale can seat up to 100 people in a more intimate setting. With large windows and a built-in bar, this space is cozy and inviting. We are just scratching the surface, and together, we will find the perfect event space for your wedding events!
At The Madison, our goal is to make your wedding experience seamless. We offer all-inclusive wedding packages covering everything from bar and catering services to table decor and linens. Our professional team will be at hand to take care of all the important details, allowing you to relax and enjoy the celebrations.
Our team is excited to connect with you, please call or text us at 859-261-1117 or send us an email at reception@madisoneventcenter.com
Amenities + details
Amenities
Ceremony Area
Covered Outdoors Space
Dressing Room
Handicap Accessible
Indoor Event Space
Liability Insurance
On-Site Accommodations
Outdoor Event Space
Reception Area
Wireless Internet
Ceremony Types
Civil Union
Commitment Ceremony
Elopement
Interfaith Ceremony
Non-Religious Ceremony
Religious Ceremony
Second Wedding
Vow Renewal Ceremony
Settings
Ballroom
Historic Venue
Hotel
Venue Service Offerings
Bar & Drinks
Cakes & Desserts
Food & Catering
Planning
Service Staff
Awards and Affiliations
Any questions?
Meet the team
Showing slide number 1 out of 5
- The Madison Sales TeamManagerOur Sales Managers and Details Specialists are truly passionate about helping you plan your dream wedding! With a combined 25 years of experience, they have helped thousands of couples on this journey & cannot wait to meet you! Our team has your best interest in mind & want you to have an amazing experience, from the moment you walk into the ballroom for your very first tour, throughout the steps of planning & ends with your last dance surrounded by your closest friends & family. We promise the best during this most memorable time in your life. Please feel free to text us at 859-261-1117!
- Shelby EvansSales ManagerShelby is a Wedding Sales Manager at The Madison and Hotel Covington, she joined the team in 2021 and cannot wait to connect with you!
- Zoe CornettSales ManagerZoe is a Wedding Sales Manager at The Madison and Hotel Covington, she joined the team in 2018 and cannot wait to help plan your wedding!
- Riley ClarkEvent Details & Rooms CoordinatorRiley is an Event Details & Rooms Coordinator at The Madison & Hotel Covington, she joined the team in 2019 and cannot wait to help plan your wedding!
- Tory KrothEvent Details & Rooms CoordinatorTory is an Event Details & Rooms Specialist for Hotel Covington and The Madison Event Center, she joined the team in 2024 and cannot wait to help you plan your wedding!
Reviews
4.8
out of 5.0311 reviews
Your trust is our goal. Our community relies on honest reviews to help you make those big decisions with ease.
Review Summary
This AI-generated summary is a snapshot of this vendor's ratings and feedback.
The Madison Event Center delivered seamless, stress-free weddings with attentive, professional staff and strong planning support. Guests praised the beautiful, customizable event spaces, delicious food, transparent pricing, and inclusive décor and services. A few noted minor issues like occasional bar slowdowns and dated lighting, but couples overwhelmingly recommend the venue.Review photos
Showing slide number 1 out of 9
Faith C
5.0
2/17/2026
Tory, Zoey, & Chelsea made my wedding experience wonderful!
We had the best wedding day possible!
Jenna S
5.0
1/09/2026
We had the most incredible experience with The Madison Event Center and couldn’t be happier with our decision. From the very beginning, Zoe did a wonderful job with initial communi...
cation—she took the time to learn our budget, gave us a thorough tour, and showed us all of our options within that budget. After signing our contract, we truly knew we were in good hands.
We worked closely with Tory throughout the wedding planning process, and she was absolutely amazing. As a very Type A bride, Jenna especially appreciated how well Tory worked with her and made sure everything was exactly how she envisioned it. We loved how customizable everything was—we were able to alter so many details to match our style and truly make the day feel like us. We also loved the Taste & Toast, which was such a fun and helpful way to explore our food options and feel confident in our menu choices.
For our rehearsal and wedding day, we worked with Ali, who was also lovely. She made sure to go through every detail so everything ran smoothly and exactly how we wanted. There were no major hiccups on our big day, and the entire event staff truly made our dreams come true.
We highly recommend The Madison Event Center to anyone looking to get married. We wouldn’t change a thing! We also truly appreciated their support of the military, including the military discount, which meant a lot to us.
— Jenna & Landon Smith
Any questions?
Brian S
5.0
1/07/2026
Hands down, the best team you can hire.
Patty, the team captain, made sure everything ran perfectly. The service was over-the-top good. The food was fantastic and served with i...
ncredible efficiency.
As the parents of the couple, we were treated like royalty. The staff always found us and supplied a drink before we had to ask.
So many guests raved about the atmosphere, the service, and the great time.
Thank you all for making this such a memorable experience.
Aimee Y
5.0
11/17/2025
Riley helped us to plan our rehearsal dinner and made the process as easy as possible. We loved being able to taste the dishes in advance so we could choose the best menu for our f...
amilies! Allergy accommodations went well. And our servers were AMAZING, super helpful and checked in with us throughout the evening
Response from The Madison Event Center on 12/04/2025
We’re so glad your experience was wonderful, Aimee. Congratulations again!
Aya E
5.0
8/29/2025
The Madison Event Center was absolutely wonderful for our wedding venue! We felt like we got on a personal basis with Zoe and Riley. They helped us book our venue and showed us ple...
nty of different halls between Hotel Covington and Madison Center. They were also very transparent about their prices and showed us how much each hall would be depending on how many people we could have. They even printed off all the pricing. Compared to other wedding venues; this is the most transparent upfront pricing I’ve gotten so far and we have toured 5 different venues. If you book with the Madison center you will most likely not need a day of coordinator as they assign you someone that plans the whole day for you ahead of time and that was Riley. She was very detailed, concise, and extremely helpful. The day of the wedding they provided us with captains that basically run the show for the rehearsal, ceremony, and reception. We were extremely impressed with how professional they were on our wedding day. We seriously cannot thank them enough for making this absolutely the best day of our lives. Myself, the bride, got sick at the reception and they were extremely helpful and flexible with the timeline being out of wack. It’s been 3 months since the wedding and anytime I talk about our wedding day I don’t shut up about how seriously amazing our wedding day went due to The Madison Center and their crew. We can’t thank you guys enough for making our day so special. Also - the halls are beautiful. We picked the Grande Ballroom for the reception and the Loft for our ceremony and it’s such a classic elegant wedding. But all their rooms are beautiful in their own way! If you can dream it, Madison Center can do it. Thank you Madison Event Center.
Response from The Madison Event Center on 12/04/2025
Hi Aya! Thank you so much for your kind words! We are thrilled to hear you had such a perf...
ect day. Thank you for taking the time to share your experience! Cheers!
Rachel R
5.0
6/01/2025
We had an amazing experience with the Madison Event Center and would highly recommend them to any couple planning their wedding. From start to finish, the entire team was incredibl...
y helpful and supportive—even when our original details coordinator left halfway through our planning. Tory stepped in and came up to speed lightning fast. She was so responsive, helpful, and patient throughout the entire process.
The day of our wedding went off without a hitch. Everything was seamless, and it was clear that the whole Madison team was working together with one goal: to make our day absolutely perfect. Their professionalism, attention to detail, and dedication truly set them apart. We’re so grateful to have chosen them for our wedding!
Response from The Madison Event Center on 07/08/2025
We're so happy to hear this, Rachel! Thank you for the wonderful review!!
Shelby F
5.0
4/19/2025
We got married 3/29 in the Grande and it was amazing! The staff definitely knows how to make sure all details are perfect. We were able to work with Riley and all the planning staf...
f to make sure everything was tailored to what we wanted. We got tons of compliments on the wait staff and the food as well! 10/10 recommend!
Response from The Madison Event Center on 05/08/2025
Hi Shelby! Thank you so much for your kind words! We are so happy to all had such a great ...
experience.
Monica L
5.0
3/20/2025
Our wedding was 2/28/25 and it was truly the best day of our lives! From the beginning Zoe was great and then Riley helped us with all of the details to help make the day perfect. ...
Everything on the wedding same was so seamless and perfect. The whole team was great on the wedding day, however Patty our head captain was exceptional and made sure we were taken care of the whole night! Would absolutely recommend this venue to anyone! The food was great too!
Response from The Madison Event Center on 05/08/2025
We're so happy to hear this, Monica! Thank you for the wonderful review!!
Maggie K
5.0
1/24/2025
Our wedding was so perfect, it was truly the best day of our lives! The Madison was so great to us and we were especially impressed by the staff the day of (Katherine, Amanda, and ...
Doug). Our details coordinators, Riley and Cheyenne were so communicative in the planning process! We feel that the service received was on par with the amount we paid.
Response from The Madison Event Center on 01/25/2025
Hi Maggie!
Thank you so much for your kind words! It was an absolute honor to be part of s...
uch a special day! Cheers!
Briana W
5.0
12/05/2024
Our wedding day was literally so perfect and everything we dreamed of!! I wish I could relive it all over again! Dylan (our day of captain) was the best!! He was always there when ...
we needed him and made sure everything ran smoothly!
The planning team was also amazing and makes the process so easy for you! I was rarely stressed during the wedding planning process because they handle almost everything and are the best at communicating if you have any questions!
There is a wide variety of food that was delicious as well and the service was amazing! I would choose hotel Covington and the Madison over and over again!!
Response from The Madison Event Center on 01/25/2025
Hi Briana!
Thank you so much for your kind words! We're thrilled to hear you had a great e...
xperience with us.
Lauren G
5.0
10/10/2024
We had the best day and everyone at the The Madison made our day so special. Our friends and family had a great time and we are still getting compliment after compliment on everyth...
ing. The Madison made every detail from start to finish so easy and seamless and I can't thank them enough!
Response from The Madison Event Center on 02/11/2025
Hi Lauren,
Your wedding was truly unforgettable, and we’re so glad to have been a part of...
making it everything you dreamed of.
Kate M
5.0
9/21/2024
Riley was amazing as well as the rest of the team!!! They fielded all of our calls, they were very responsive, and everything about our reception was seamless… I couldn’t recommend...
them enough! The space and food were amazing as well!
Response from The Madison Event Center on 02/11/2025
Hi Kate! Thank you so much for your kind words! It was an absolute honor to be part of suc...
h a special day! Cheers!
Emily B
5.0
9/17/2024
Cannot say enough good things about the staff at The Madison! Cheyenne was great at communicating and planning leading up to the day. Patty, our event captain, was AMAZING! She ens...
ured me and my husband were happy and fed and made sure everything ran smoothly the entire night! The reception space (Grande Ballroom) is beautiful and the food was so yummy! Our wedding seriously went perfect and I’m so happy we picked The Madison!
Response from The Madison Event Center on 03/01/2025
Hi Emily! Thank you so much for your kind words! We're thrilled to hear you had a great ex...
perience with us.
Moriah H
5.0
9/10/2024
The staff were very professional and kind. Even when we had a few bumps in the road, staff was more than willing to help us out! The venue is gorgeous as well and the decorators di...
d a fantastic job setting up my decor. The wedding felt very low stress because everything was being handled so well! The food was so good, too. Communication was always prompt and detailed throughout the wedding process as well. I definitely recommend The Madison for weddings and any other type of event!
Response from The Madison Event Center on 03/01/2025
We're so happy to hear this, Moriah! Thank you for the wonderful review!!
Katelyn T
5.0
8/25/2024
I highly recommend having your wedding at The Madison! They made everything so easy! From center pieces, color of linens, to layout of the room and seating. They were very easy to ...
work with and make it much more affordable as they included so much more than other venues.
Response from The Madison Event Center on 03/01/2025
Katelyn, we love hearing this! We are thrilled our team was so helpful and your Wedding Da...
y was perfect. Cheers!
Emily O
5.0
7/23/2024
I cannot recommend The Madison Event Center enough! We had our wedding in the Grande. Their team helped us through every step of the planning process and made sure that our day was...
incredible. The venue itself was clean, organized, and beautiful and the staff couldn’t have been more professional or kind. They checked in with us, answered all of our questions, and made sure that we knew exactly what to expect. The night of our reception, I was never without a drink in my hand as I socialized and they made sure my husband, our families, and I had everything we needed. Our experience was amazing and our families can’t stop talking about how great our reception was. They were affordable and easy to work with while being high quality. We had an amazing day thanks to their team.
Response from The Madison Event Center on 03/01/2025
Hi Emily! Thank you so much for your kind words! We are so happy to all had such a great e...
xperience.
Amy N
5.0
5/08/2024
I can't say enough good things about The Madison! If you're looking for an all-inclusive venue in the Cincinnati area, this is your answer. From transparent pricing, to every detai...
l being handled, this is your solution! A few touches I loved included centerpieces being provided, amazing food, decorating being done for you, special requests, etc. They are such a well-oiled machine. They know the questions to ask to ensure the day is perfectly smooth. The planning was flawless and I wouldn't change a thing about my day! Special shoutouts to Zoe and Cheyenne for making our day a huge success.
Response from The Madison Event Center on 05/10/2024
Amy, we love hearing this! We are thrilled your Wedding Day was perfect. Cheers!
Ray R
5.0
4/27/2024
The Madison Event Center was the perfect place to host our wedding ceremony (Loft) and reception (Galleria)! Riley did a great job with helping us plan out all the details for the ...
wedding, and was always available to answer a questions. She helped us coordinate all the little details to make our say perfect! Jason was our day of coordinator, and he was fantastic. He made sure that our day went off perfectly. He made the rehearsal easy and quick for everyone, and the day of was great with no issues throughout the day,
The food from the Madison was delicious! All of our guests were raving about how good the food was!
I we highly recommend the Madison Event Center for anyone wanting to host their wedding ceremony and reception!
Thank you again to the entire Madison Event Center team for helping us have the perfect wedding day!
Response from The Madison Event Center on 05/10/2024
Hi Ray! Thank you so much for your kind words! We are thrilled to hear you had such a perf...
ect day. Thank you for taking the time to share your experience! Cheers!
Kristen S
5.0
3/19/2024
great communication and planning! Easy to work with, even from out of town. Venues are beautiful as well as the decoration options that are included with the package. Many vendors ...
are familiar with the space which makes the process and communication seamless. Food was top notch as well!
Response from The Madison Event Center on 05/10/2024
We're so happy to hear this, Kristen! Thank you for the wonderful review!!
THOMAS C
5.0
3/07/2024
The Madison Event Center was beyond helpful and made our day feel as perfect as we were wanting. They were extremely flexible and also provided consistent assistance throughout all...
the questions we had. Highly recommend them for all wedding and event needs.
Response from The Madison Event Center on 03/01/2025
Thank you, Thomas! We are grateful to have been a part of it with you! Cheers!
Danielle C
5.0
1/30/2024
The wedding day went amazing. Even with it raining 90% of the time, we still were able to have the best day. Starting at Hotel Covington and heading to the Madison Event Center was...
a task in the downpour, but Patty and Emily were very helpful!! They made everything as smooth as possible; we LOVED them!! Everything went better than I could have imagined. Cheyenne made the planning process a breeze! They all helped the vision come to life!
**Everyone loved the food as well, very delicious!
Response from The Madison Event Center on 02/26/2024
We're glad we could help make your special day less stressful. Congratulations! Thanks for...
the great review, Danielle.
Abby S
5.0
12/16/2023
Our reception at The Madison was an absolute blast! The staff and food were fantastic, and the decor the event team helped with was great. Plenty of space, clean and large bathroom...
s, and they work with so many weddings that they could probably host your party blindfolded! We were given ample amount of time to set-up our own decor and the small fee to pick-up decor a couple days later was the best money I’ve ever spent! If I had to give minor feedback…we did have a line at the bar basically all night and they used glassware, then plastic, then resorted to paper cups because they kept running out. The bartenders were lovely and trying their very best though! I also requested that all cocktails got light-up ice cubes in them for the dance floor and unfortunately very few were used. The lighting is a bit dated in The Grande and I had hoped for it to be updated prior to my event, but it didn’t stop me from booking it! Wonderful night and easy to work with!
Response from The Madison Event Center on 02/26/2024
We're so happy to hear this, Abby! Thank you for the wonderful review!!
Zoe C
5.0
12/07/2023
The Madison Event Center was the perfect venue for our Wedding Day! From start to finish, The Madison team took such great care of all our needs and made us feel so special. The pl...
anning process was very easy and stress free because they offer an all-inclusive package and handle everything on site, so we didn’t have to do much. We enjoyed working with the Details Specialist, Riley. She made sure no detail was missed while offering great advice too! It was nice having Hotel Covington next door, we took advantage of the Wedding Room Block offerings, Suites to get ready in on the day of, and we even hosted our Rehearsal Dinner and Welcome Reception at the Hotel! Our family and friends loved the convenience of it all! When it came to the night of our Wedding, everything was truly perfect! The Madison provides a Banquet Captain to take care of everything throughout the night, our Captain went above and beyond our expectations. We have such beautiful memories to carry with us and are beyond thankful for The Madison & Hotel Covington bringing our dream Wedding to life!
Response from The Madison Event Center on 02/26/2024
Thank you for review, Zoe! We appreciate your praises!
Colleen H
5.0
11/10/2023
We had our wedding in April at The Madison and I can't say enough about the entire staff, especially Riley! She accommodated all of our requests, and was super responsive throughou...
t the entire process. Leading up to the wedding the weather was iffy, and she did what she could to accommodate our every need. The planning was guided by their group, the staff the day of was amazing, and our entire wedding loved the food! We had the most perfect day and I wish we could do it all over again. Thank you to the entire group for the seamless experience from start to finish, I can't recommend using Hotel Covington/The Madison enough!
Response from The Madison Event Center on 02/26/2024
Thank you so much for your kind praises, Colleen! We are so thrilled to hear this. Cheers!
Kristen C
4.0
10/09/2023
This is a hot venue so we did have to book in January 2022 for our September 2023 wedding. Cheyenne was on top of all the details and made me feel secure throughout the planning pr...
ocess about the status of our event. Although there were still a lot of pieces we had to coordinate ourselves, Cheyenne was regularly checking in, staying up to date on our plans, and giving helpful recommendations as we went along. Our only two bumps we hit were with the timeline for our day and the ballroom itself. When booking the event our ceremony was booked for 5pm-6pm and our reception was booked for 7pm-12am. When booking I had asked what would happen with the hour in between and was told it would be a cocktail hour so I thought nothing of it. When we were about a month out from the event Cheyenne reached out to let us know that it was a mistake and asked if we wanted to bump our reception up. Since we had already printed and sent invitation showing the end time as midnight we were not wanting to do this. Thankfully, Cheyenne and the event team were willing to work with us to make it right and extended our reception to be 6pm-12am at no additional cost to us. The other bump was that in the year and a half between booking the venue and our event, renovations were done to The Crystal that we were not notified of. I discovered them when we went for our food tasting and we saw the room for the first time since booking. The room is almost fully mirrored and they had applied an antique glass effect to them that I really disliked. There wasn’t anything we could do about this with the event being less than 2 months out and the other reception spaces being booked. This was disappointing, but ultimately on the day of just didn’t matter at all. I only wish we had been given a heads up at the time of renovations so that we could have pivoted plans to a space that was more our aesthetic and vibe. Our ceremony was held on The Lawn at Hotel Covington. I can’t say for certain, but I think there were at least two other weddings happening at the venue on our date. Initially this made me nervous, but you could hardly tell. Our party wasn’t interrupted at all! The Lawn is absolutely stunning and was the perfect backdrop for our ceremony! It was also a fun bonus that my room in the hotel overlooked The Lawn. As I was getting ready throughout the day I could look out and see the florists progress, I could see our guests arrive, and I could watch my husband process down the aisle with his parents. I’ll also note that the hotel is pet friendly which was amazing! We had our dog in our wedding and she was able to stay overnight with us. It was super convenient to have her participate in our ceremony, and then to be able to drop her off up in our hotel room before heading over to the reception! Our reception was in The Crystal Ballroom. It was nice to be right on the first floor and the space comfortably held our ~150 guest wedding with room to spare! I only wish the tables had been more spread out and spread further back towards the entrance of the room. They felt very cramped together which seemed unnecessary given all the space that was open at the end of the room. The price tag looks steep at first glance, it ended up being on par with other more venues we looked at once you factored in caterer, bar services, decor rentals, tables/chairs, and linens. I highly recommend for couples looking to have a smoother planning experience with less moving parts from outside vendors.
Response from The Madison Event Center on 02/26/2024
Kristen, thank you so very much for taking the time to leave such a detailed and thorough ...
review. We are so happy you had such an amazing experience! Cheers!
Andrew E
5.0
9/21/2023
Our day was perfect and we had no issues at all, everyone at the Madison Event Center was super helpful and very nice, couldn't have asked for a better time!
Response from The Madison Event Center on 11/13/2023
Thank you, Andrew! We are grateful to have been a part of it with you! Cheers!
Sierra L
5.0
7/09/2023
The Madison Event Center exceeded all expectations for our big day. Their team was so professional, caring, informative, and assisted in anything and everything we could’ve needed ...
or wanted!
Response from The Madison Event Center on 11/13/2023
Thank you for the review, Sierra! We are so happy to have been a part of your wedding week...
end! Cheers!
Ashley A
5.0
6/15/2023
I cannot thank The Madison enough for everything they did- From answering every email and making every detail or change happen no matter how last minute it was, to making sure my g...
randpa had a comfortable chair to sit in for the reception and always making sure my husband and I were taken care of, to the bartenders searching for Bloody Mary mix for my grandma, to the caterers preparing such a delicious meal and late night station, to our sales rep for showing us the venue and making the booking process so seamless- every single person we came in contact with was phenomenal. I am so thankful our original plans fell through and we decided to tour The Madison because we could not have asked for anything more.
Response from The Madison Event Center on 11/13/2023
Ashley, we love hearing this! We are thrilled our team was so helpful and your Wedding Day...
was perfect. Cheers!
Jaylen N
5.0
4/18/2023
Our wedding day was absolutely PERFECT! It was way more than I imagined. The day went so smoothly for me. Our captains were amazing!
I brought my decorations in labeled boxes, I ...
had a vision in my mind of what I thought the decor would look like, but they BLEW MY MIND!! Our rooms were absolutely beautiful and our head table was chefs kiss!!
Our food was so good! The service from start to finish was 100% 5 stars. I am so happy with the turnout. Communication was great as well! Riley Clark helped me every step of the way!
Response from The Madison Event Center on 05/03/2023
Thank you so much for your kind words Jaylen! We are so glad that we played a role in such...
a special day for you and your family. Cheers!
Amanda M
5.0
4/14/2023
The Madison Event Center was amazing to work with! Their all inclusive package made planning 10 times easier and all of their staff was so helpful and answered all our questions an...
d concerns. They were all so positive and friendly to work with. When it came to the day of the wedding, there were only a few small things that didn't go as planned, but they adjusted, adapted, and fixed everything. They did everything so well and I am so glad we chose them. I would recommend them to anyone!
Response from The Madison Event Center on 05/03/2023
We're glad we could help make your special day less stressful. Congratulations! Thanks for...
the great review, Amanda.
Courtney M
5.0
3/21/2023
The Madison was amazing! We had our ceremony and reception there and the staff was excellent! They made sure the big day was stress-free and coordinated it perfectly! Definitely re...
commend them!! All of my guest mentioned how wonderful the staff was and how beautifully they decorated.
Response from The Madison Event Center on 05/03/2023
We appreciate your review, Courtney! Thank you so much!
Therese S
5.0
2/22/2023
We had the best experience from Madison Event Center for my daughter’s wedding. From Ashley, Riley and Amy the Captain our time on Saturday was perfect. We had the ceremony in The ...
Loft and the reception in The Galleria. The ability to have everything in one place was so helpful. The communication was always quick. They helped with every aspect of the reception. The bartenders were fantastic and the servers were helpful throughout the night. We loved having a venue that knew what they were doing and obviously communicated in-house so well. We went into that day without a worry because of them and we thank you!
Response from The Madison Event Center on 05/03/2023
Therese, thank you so very much for taking the time to leave a review. We are so happy you...
had such an amazing experience!
Courtney C
5.0
2/06/2023
Fantastic venue. Our ceremony and reception rooms were gorgeous! They were very accommodating and were extremely helpful throughout the planning process.
Response from The Madison Event Center on 05/03/2023
We're so thrilled to hear this! Thank you for sharing your special day with us! Cheers!
Shelley K
1.0
1/21/2023
Ugh! So disappointed that I am leaving this type of review. I'll begin by acknowledging the positives. The place is aesthetically beautiful! When we visited it we fell in love...
! The employees at Hotel Covington that were working the bar and cafe were AWESOME! So friendly and helpful! We were so excited to rent the space for our son's Rehearsal dinner. We met with Riley and absolutely adored her. The dinner and dessert was very good! Now, it goes downhill......
When I arrived, I sought out the Banquet Captain who I was told was there to work with me and assist in hosting our evening. I introduced myself and did not receive a hello but just a question as to how many people were attending. When I told her that we had 33 she responded that Riley had told her 34 so there would be an empty seat. I let it go (although it looked a bit bad/sad to have an empty place setting) and asked if she could direct our guests to the coat rack so I could set out the place settings. She REFUSED!!! I admit to getting a bit flustered and just walked away. We had to get our drinks from the makeshift bar that had two bartenders. The feedback I received from our guests was that they were rude as well. I can't say that surprises me due to the attitude of the Captain and obvious trickle down effect.
We were to have use of the flat screen tv for a surprise video visit but the Captain said she had no clue what we were talking about, and again threw Riley under the bus; therefore the surprise video never happened. BEYOND UPSET!!
Dinner was served and our water glasses became empty. I asked the Captain about refills for water and she said we had to walk to the bar and get them refilled on our own. By now I had about had it with her rudeness and asked her to have the servers fill pitchers of water and refill the empty glasses. She agreed but yikes!
I emailed Riley to tell her about our positives and our disappointment in the poor service and I received a minimal apology but a lot of explanations. I wished her the best of luck because with this Captain at the helm my negative review will be one of many to come. So please, please, please take my review into consideration before renting this space. For the amount of money that you will pay you will most definitely feel disappointment!!
Christina K
5.0
12/04/2022
We were originally introduced to the Madison by pure fluke. My older brother reached out to them in my stead (without my knowledge) for a quote via the Knot and Ashley the Sales Ma...
nager graciously messaged back to assist. It was during the high peaks of Covid, so I was not confident in making any final decisions or strong agreements. However, out of all the venues my now-husband and I researched and visited during those many months, the Madision Event Center was the place that stole my heart (after my husband stole it first ;) ) and let me envision what our wedding could be and more.
From start to finish, the MEC team was fantastic in working with our vague plans of having a smaller wedding than what they may have been accustomed to. Ashley was so kind and understanding and we never felt we were pushed into any challenging decisions. Zoe our Event Coordinator was also incredibly fantastic and so patient with my scatter-brained state in figuring out the details of the ceremony and reception. She was quick to respond to any questions I had via email and was a fount of information when I needed it. On the day of the wedding, we were assigned a Captain (SO SORRY I FORGOT YOUR NAME) who assisted in the day-of process. She worked alongside our Wedding Planner/Day of Coordinator and made sure we were kept in the loop of everything, to make sure we were comfortable/reassured, and relaxed with drinks in hand!
However, the best surprise (a detail not fully clear in their provided brochures/menus) was a cutting cake that came with our dessert table. I had notified Zoe around the last month before the date that we were having difficulties with our bakery at the time and expressed my concern that we may not have a cake at the reception. I opted to include the MEC's Dessert Table for my guests as a backup, so everyone could have something to snack on. What I did not realize was the venue adds on a cutting cake (small cake for the couple to cut) with this table. It was a surprise and such a relief to know we did not have to worry about purchasing a contingency cake from Costco or somewhere last minute. Thankfully our original cake did come through, but it was so nice to know the MEC staff had our backs.
Even though our wedding was not in the main building, the Madison South was still a perfect location for us and fit our needs. The Loft was a little dark in lighting, but it still was more than enough for our guests to sit comfortably and for the ceremony to take place. The Madison Ballroom (while listed to fit approx 150 guests?) felt perfectly cozy and full with only our guest count of 50. All of our other vendors were familiar with the MEC's venue spaces, so we had no issues in setups or cleanups.
There were moments where I felt the MEC could be a little clearer in what was available/not available in terms of services or what the packages entailed as there were some discrepancies in the contracts versus the event details. These were minor things such as the options of having cocktails served versus wines to guests. Their website could use an update too as there were some broken links to older vendors.
Overall though, I'm glad I went across the river to find this all-inclusive venue. I've never met such a friendly and welcoming staff and their flexibility was greatly appreciated. Thank you for making it all possible for us :)
(Sorry to our night coordinator/Captain that night - I wish I could remember your name to thank you properly here!)
Response from The Madison Event Center on 02/11/2023
Hi Christina! Thank you so much for your kind words! We are thrilled to hear you had such ...
a perfect day. Thank you for taking the time to share your experience & for the detailed review! Cheers!
Megan N
5.0
11/19/2022
Everyone told me to expect things to not go according to plan the day of your wedding. Well, I can confidently say everything went according to plan our wedding day and that was be...
cause of the amazing staff at the Madison! Everyone was so kind and helpful! They even helped easy the nervousness of waking down the aisle. The event wouldn’t have been so amazing if it wasn’t for them!
Response from The Madison Event Center on 02/11/2023
We are so happy to hear this, Megan! Thanks for the review!
Jessica B
4.0
11/15/2022
The Madison Event Center is such a beautiful venue! We had our ceremony at Hotel Covington next door, then our reception room was in the Madison South building, The Galleria. The...
Galleria has a smaller room attached to it that we were able to put all the food in, so our reception was free of any food tables. Zoe was our details coordinator and she was AMAZING.
The only issueI had was we had some minor things go wrong throughout the day, but I think it might have been the person that we got as our day-of coordinator (different than your details coordinator)... 5 minutes before my ceremony was supposed to start, I got a call asking if I was supposed to have flower petals, which I had talked in detail about with the coordinator the day before. Apparently they couldn't find them, and it was disappointing to only get the call 5 mins before because there was nothing that could be done. They also asked us what we wanted done with all of our wedding cake and cake pops (we did a smaller show cake to cut and cake pops for guests) and we asked them to pack it all up, but they only packed up our cake pops and threw out our wedding cake... that was really disappointing because the only piece of our own cake we got was the small bites we fed each other. They also lost the screwdriver for one of my decorations that had to be taken down that night, and my in-laws spent way more time tearing down than they should have because the venue had to go track down a screw driver.
I had heard great things about day-of coordinators at The Madison and had really high hopes, but that is the only thing that didn't live up to my expectations on the wedding day. Other than that, everything was perfect, the food was amazing, and I would definitely recommend The Madison to anyone looking for a beautiful and more affordable venue!
Response from The Madison Event Center on 02/11/2023
Jessica, thank you so very much for taking the time to leave such a detailed review. We ar...
e so happy you had such an amazing experience - despite the few hiccups! We apologize again for the miscommunication there, but are so glad you still loved your Wedding Day! Cheers to you!
Sara J
5.0
10/25/2022
The Madison is amazing! Zoe helped answered my (many) questions and helped so much leading up to the day. Our day of coordinator was amazing and was there to help us through the re...
hersal and day of. All of the staff was so friendly and helpful! I would highly recommend them for your wedding they helped us have the best day ever!
Response from The Madison Event Center on 02/11/2023
Thanks so much, Sara! Congrats!
Katie N
5.0
10/11/2022
My husband and I couldn't have asked for a better experience! We had both our ceremony and reception located in Madison South. Each person we interacted with along the way was plea...
sant and helpful, even with our 1000+ questions along the way. When we dropped off our decor & set up, the staff member at the door immediately offered to help without hesitation, which really stood out to us. We planned our wedding in about 5 months and can't thank the Madison enough for making that possible. Our captain for our ceremony/reception, was fantastic! Making sure our night was absolutely perfect and everything was going to plan. We really couldn't have asked for a better experience and if we had to do it all over again, I think we'd pick the Madison.
Response from The Madison Event Center on 02/11/2023
We're so happy to hear this, Katie! Thank you for the wonderful review!!
Megan E
5.0
9/19/2022
The Madison was the perfect place for us to host our reception! We had our reception in the Grande Ballroom and just wow!!! It blew everyone away how spacious and gorgeous it was! ...
The staff was all amazing and worked their butts off the night of our wedding to make sure everything was good to go! They went above and beyond to make our day so perfect! Riley (our detail specialist) was also amazing and made me feel at ease throughout the entire wedding planning process! She also made me feel at ease an We would definitely recommend the Madison Event Center for hosting your wedding reception! So much fun!!!
Response from The Madison Event Center on 02/11/2023
Thank you so much for your kind words Megan! We are so glad that we played a role in such ...
a special day for your family. Cheers!
Linh-An N
5.0
8/16/2022
Where do we even begin? The Madison Event Center/ Hotel Covington Staff has been phenomenal since day one. We worked extensively with both Ashley and Zoe. They probably answered hu...
ndreds if not thousands of emails I sent them! You can tell they love what they do and want the best for their couples. I had a couple moments where I seconded guessed every decision I made, and Zoe called me to talk though it all. She is an angel and the sweetest person I had the honor of working with and knowing.
We had our tea ceremony and regular ceremony at the Hotel Covington and reception at the Emerald Room at The Madison. The entire day was beautiful! The staff checked in on us often and made sure our parents/grandparents had everything they needed :) The staff also helped us clean up everything at the end of the night! We are sincerely grateful we got married here :) Thank you for everything.
Response from The Madison Event Center on 09/03/2022
Thank you so much for your kind words Linh-An! We are so glad that we played a role in suc...
h a special day for your family. Cheers!
Jamie H
5.0
7/14/2022
The Madison Event Center was wonderful to work with! From start to finished of the whole wedding process. Amber and Zoe is who I worked with. They were both amazing and awesome to...
work with. They handle everything for you and the process so easy! I enjoyed my whole wedding day stress free thanks to them!
Response from The Madison Event Center on 09/03/2022
Thank you, Jamie for sharing your experience with us! Congrats! Cheers!
Megan P
1.0
2/07/2022
VERY DISAPPOINTING!!! We originally booked our daughter's wedding in September 2019 for a wedding date of November 27, 2020. The first available opportunity to taste and select fo...
od was not until August 2020. The food was absolutely HORRIBLE! The Madison assured us that "they would make it right" and offered us a second, private tasting, which was better, but we were still very concerned about the quality/taste of the food to be served to our quests. From the initial booking in September 2019 through July 2020, we experienced very poor responsiveness/follow-up from our Event Details Specialist. After several complaints, a new Events Details Specialist was assigned to us. Unfortunately, in early November 2020, due to COVID-19 and Kentucky/CDC mandates, we were forced to CANCEL the wedding reception. We did go ahead with a very private, small wedding ceremony, which went well. The Madison REFUSED to let us cancel the wedding reception and offered us a very select few 2021 dates to reschedule. We were told that we absolutely could NOT get a refund. We reluctantly rescheduled the reception for December 10, 2021, which cost us an additional $1938.10. This is where The Madison really fell short on service and coordination of the event. First, we were promised two wedding coordinators but were only provided with one. Second. we were DENIED a rehearsal and the use of the bridal suite prior to either the ceremony or the reception, as promised in our contract. Third, there was absolutely no coordination of any events throughout the reception and NO audio-visual assistance. Lastly, the waitstaff continually discarded full plates of food and full drinks whenever anyone stepped away from their seats. We were quite embarrassed to learn that several quests had purchased cocktails to have them discarded by waitstaff. In addition, the waitstaff threw away all of the wedding party favors. It is clear to us that The Madison is in breach of contract and owes us a considerable refund, which they refuse to pay. Please DO NOT WASTE YOUR MONEY HERE, your will regret it!
Kaitlyn C
5.0
12/20/2021
The Madison Event Center helped bring my dream wedding to life! I had set many venue tours when I first got engaged and The Madison was first on the list. After one tour and learni...
ng about all the Madison had to offer, I cancelled all of my other tours and began planning. Shortly after booking, Covid hit. To help with social distancing for our original date, The Madison offered us upgrades at no charge that consisted of a plated meal (instead of a buffet) and a larger room that was available at the time. We found out 3 weeks before our original date that KY had limited weddings down to 25 people. We had always envisioned a big wedding due to having a large family and many friends that we wanted to celebrate with us. I remember frantically calling to learn my options with The Madison and being given a list of available dates within a few hours. Since we had planned a winter wedding, we ultimately decided to keep everything the same and move it to a year later (12/11/21❤️) and, to my surprise, The Madison let us keep our plated meal upgrade! Once our new wedding date got close, Riley, our events specialist, reached out and began to plan our final details and everything went so seamlessly! We were provided times for decor drop off, set up, rehearsal, etc and even an exact timeline for the big day down to the minute. The actual week/day of my wedding was so stress free and this is purely thanks to the Madison. They even called my vendors the week of the wedding and provided an hour of decor set up the day of and because I didn’t have much, they knocked it out as my florist set up our arrangements. Riley was our ceremony captain and told us exactly when to walk down the isle and even answered last minute questions as I sat in the get ready room. Amy & Hayleigh were our reception captains. Amy met us at the door, introduced herself immediately and made sure my husband and I, as well as our parents were enjoying the evening. Paired with our DJ, our captains informed me when it was time to have our intro, eat, cut our cake, etc. Amy even made sure that we each had a drink in our hand whenever we wanted one and my husband says that he felt like royalty all evening! 😂 At the end of the night, Amy handed us a bag that had a hand written note, a bottle of champagne, and a piece of each flavor of our wedding cake that they had saved specifically for us. I can’t thank The Madison enough for making this such a great night - let’s just say they know how to treat their couples and tick all the boxes when it comes to the small details! 😊
Response from The Madison Event Center on 03/09/2022
Kaitlyn, thank you so very much for taking the time to leave such a detailed and thorough ...
review. We are so happy you had such an amazing experience - despite the experience with COVID! We are so honored to have been a part of your Wedding Day! Cheers to you!
Katherine M
2.0
12/08/2021
The Madison really drew us in because of its close proximity to Hotel Covington, but in hindsight I wish we had picked a different location for our reception. The Madison was very...
difficult to work with during COVID-19 and seemed more concerned about money than the health and safety of our guests. For example, they were not willing to reimburse us any money for the reception when the governor was recommending no large gatherings and we wanted to make this a smaller affair. It was not until the governor reduced capacity to 25 people that we could reschedule without a change date fee.
Once we rescheduled our event, our guest count was significantly lower than what we paid for, but the Madison was unwilling to reimburse us for the difference or provide us any upgrades. This was despite them telling use upgrades would be offered. It really felt like they were only accommodating when it benefitted them.
Once it was time for the actual event, the staff was very unhelpful. Danielle scheduled an appointment for us to drop off décor, but just sat at the desk and watched us struggle to bring our items in on dirty and broken carts. It was not until we complained that someone helped.
During the actual reception, the servers seemed less than thrilled to be there and they seemed extremely short staffed. I felt like they were irritated when I asked them questions and my husband had to remind them to serve the cake. There was only one bar tender for over 100 people so the wait was long. Guests actually commented about the demeanor of the servers.
Finally, our contract said we would have a night of coordinator, but we either did not have one or they did not introduce themselves to me, my husband, or our parents. Moreover, minimal help was offered to help clean up at the end of the night. And instead we were just told "for $100 we could store items."
The only reason I am giving the Madison 2 stars is that Zoe was very kind throughout the process, and I really think it is upper management who was more concerned about money than our event.
Response from The Madison Event Center on 03/09/2022
Thank you for your feedback. Our General Manager, Brittney Lee, would love the opportunit...
y to speak with you regarding your experience. Please call 859-446-7888. We appreciate your feedback and time very much.
Thank you for your feedback. Our General Manager, Brittney Lee, would love the opportunity to speak with you regarding your experience. Please call 859-446-7888. We appreciate your feedback and time very much.
Emma M
5.0
12/01/2021
The Madison was the perfect venue for our November 2021 wedding! We loved working with every person we came into contact with. They set up the space perfectly, and I love that they...
do it all, you don't have to do anything the day of your wedding! Everyone was so friendly and responded so quickly to any emails I sent. The day of the wedding our day of caption, Andrew, was amazing. He came and introduced himself right away to us and to our parents. He was slightly short staffed, given the circumstances everyone is experiencing, and he handled it so well. The staff that we had were amazing. Overall it was a great experience that I wish we could relive again! Highly recommend The Madison!
Response from The Madison Event Center on 03/09/2022
Emma, we love hearing this! We are thrilled to hear your wedding day was so perfect! Cheer...
s!
Lara S
5.0
11/27/2021
I'm a wedding planner & stylist & had the pleasure of working with a couple that hosted their reception at MEC. The staff was great to work with, the venue spacious & beautiful. We...
were in the lower level ballroom - dinner was delicious, dance floor was the perfect size, even the band had a blast!
The staff at MEC is helpful & have designated individuals for each step of the planning. I'm the type of person that likes to work with the same person throughout but I was pleasantly surprised with how great their internal communication was.
Response from The Madison Event Center on 12/13/2021
Thanks so much! We hope to see you back here soon!
Haley F
5.0
11/21/2021
The Madison staff is truly amazing!!! From start to finish it was absolutely perfect. The decorations were beautifully placed, even better than I imagined.
We booked The Madison ...
in April 2020 for our September 2021 wedding , so along with other COVID engagements, it was much different than we imagined. Despite the challenges, Nicole and Zoe made the entire process seamless. They answered every single question I had within 24 hours of emailing them.
Patty was very attentive to my husband and I throughout the night (along with our other vendors). She was amazing at helping us stay on schedule and even ahead of schedule at one point! We received so many compliments on the bar staff and the food. we ate so much of the appetizers and dinner that we could not finish our dessert! At the end of the night, we were surprised with a gift bag from The Madison with each flavor of our desserts and a bottle of champagne. We actually decided to save that for our first anniversary!
We don’t have any friends or family currently engaged, but we will never stop promoting The Madison and all of their hard work! It was truly amazing working with every staff member there.
Response from The Madison Event Center on 12/13/2021
Thank you so much for your kind words Haley! We are so glad that we played a role in such ...
a special day for your & your husband. Cheers!
Brittany B
5.0
11/05/2021
The Madison was so wonderful to us. I am a wedding photographer, and after being in the industry for over a decade, I knew The Madison would be a great fit for our event. We had ou...
r wedding reception in the Royale Ballroom and it was such a timeless and stress-free experience. I'm so happy that we chose The Madison for our wedding because not only was the experience leading up to the day so easy, and the staff were so kind, but our guests had such a great experience as well. It was so nice having the all-inclusive package. Not having to worry about set-up or tear-down was SO nice, and the food was amazing. The staff did such a great job on my big day, and it's so cool to see how consistent they are when I come back to photograph other couple's weddings. Thank you all so so much!!
Response from The Madison Event Center on 12/13/2021
Brittany, we love hearing this! We are thrilled your Wedding Day was perfect & can't wait ...
to see you back here soon! Cheers!
Caitlyn W
5.0
10/31/2021
I don’t even know where to begin with this review. I got married during COVID and it was so stressful but The Madison made it such an easy process! I ended up having my ceremony in...
the Loft on 11-28-2020 and they helped me move my reception to 4-10-21 so I could have a big celebration with family and friends! Riley helped so much through this process and was so amazing! The day of the wedding and the day of the reception Patty helped SO MUCH. She was amazing and my husband and I still talk about how the two days couldn’t have gone as smooth as they did without her. I highly recommend The Madison for all wedding needs. They are amazing! Food was good, drinks were good, and everything was perfect for our two special days!
Response from The Madison Event Center on 12/13/2021
Thank you for taking the time to leave a great review! We're so glad we could be a part of...
both of your special days! Cheers!
Want to book a visit?
Start the convo
*=Required
Use this secure form to reach out and share your wedding vision.
The Madison Event Center
The Madison Sales Team
|
Manager
Typically responds within 24h
Wedding vendors in Covington
The Madison Event Center
Why use The Knot to message vendors?
Messaging our verified vendors on The Knot is free, safe and secure. Conveniently track vendor messages and planning details all in one place. Our mobile apps make it easy to stay in touch with vendors while you're on‑the‑go. For personalized pricing and package details, sending the vendor a message is the fastest way to get info.