The Madison Event Center

ike, but they BLEW MY MIND!! Our rooms were absolutely beautiful and our head table was chefs kiss!! Our food was so good! The service from start to finish was 100% 5 stars. I am so happy with the turnout. Communication was great as well! Riley Clark helped me every step of the way!

When it came to the day of the wedding, there were only a few small things that didn't go as planned, but they adjusted, adapted, and fixed everything. They did everything so well and I am so glad we chose them. I would recommend them to anyone!

was and how beautifully they decorated.

ything in one place was so helpful. The communication was always quick. They helped with every aspect of the reception. The bartenders were fantastic and the servers were helpful throughout the night. We loved having a venue that knew what they were doing and obviously communicated in-house so well. We went into that day without a worry because of them and we thank you!

d cafe were AWESOME! So friendly and helpful! We were so excited to rent the space for our son's Rehearsal dinner. We met with Riley and absolutely adored her. The dinner and dessert was very good! Now, it goes downhill...... When I arrived, I sought out the Banquet Captain who I was told was there to work with me and assist in hosting our evening. I introduced myself and did not receive a hello but just a question as to how many people were attending. When I told her that we had 33 she responded that Riley had told her 34 so there would be an empty seat. I let it go (although it looked a bit bad/sad to have an empty place setting) and asked if she could direct our guests to the coat rack so I could set out the place settings. She REFUSED!!! I admit to getting a bit flustered and just walked away. We had to get our drinks from the makeshift bar that had two bartenders. The feedback I received from our guests was that they were rude as well. I can't say that surprises me due to the attitude of the Captain and obvious trickle down effect. We were to have use of the flat screen tv for a surprise video visit but the Captain said she had no clue what we were talking about, and again threw Riley under the bus; therefore the surprise video never happened. BEYOND UPSET!! Dinner was served and our water glasses became empty. I asked the Captain about refills for water and she said we had to walk to the bar and get them refilled on our own. By now I had about had it with her rudeness and asked her to have the servers fill pitchers of water and refill the empty glasses. She agreed but yikes! I emailed Riley to tell her about our positives and our disappointment in the poor service and I received a minimal apology but a lot of explanations. I wished her the best of luck because with this Captain at the helm my negative review will be one of many to come. So please, please, please take my review into consideration before renting this space. For the amount of money that you will pay you will most definitely feel disappointment!!

peaks of Covid, so I was not confident in making any final decisions or strong agreements. However, out of all the venues my now-husband and I researched and visited during those many months, the Madision Event Center was the place that stole my heart (after my husband stole it first ;) ) and let me envision what our wedding could be and more. From start to finish, the MEC team was fantastic in working with our vague plans of having a smaller wedding than what they may have been accustomed to. Ashley was so kind and understanding and we never felt we were pushed into any challenging decisions. Zoe our Event Coordinator was also incredibly fantastic and so patient with my scatter-brained state in figuring out the details of the ceremony and reception. She was quick to respond to any questions I had via email and was a fount of information when I needed it. On the day of the wedding, we were assigned a Captain (SO SORRY I FORGOT YOUR NAME) who assisted in the day-of process. She worked alongside our Wedding Planner/Day of Coordinator and made sure we were kept in the loop of everything, to make sure we were comfortable/reassured, and relaxed with drinks in hand! However, the best surprise (a detail not fully clear in their provided brochures/menus) was a cutting cake that came with our dessert table. I had notified Zoe around the last month before the date that we were having difficulties with our bakery at the time and expressed my concern that we may not have a cake at the reception. I opted to include the MEC's Dessert Table for my guests as a backup, so everyone could have something to snack on. What I did not realize was the venue adds on a cutting cake (small cake for the couple to cut) with this table. It was a surprise and such a relief to know we did not have to worry about purchasing a contingency cake from Costco or somewhere last minute. Thankfully our original cake did come through, but it was so nice to know the MEC staff had our backs. Even though our wedding was not in the main building, the Madison South was still a perfect location for us and fit our needs. The Loft was a little dark in lighting, but it still was more than enough for our guests to sit comfortably and for the ceremony to take place. The Madison Ballroom (while listed to fit approx 150 guests?) felt perfectly cozy and full with only our guest count of 50. All of our other vendors were familiar with the MEC's venue spaces, so we had no issues in setups or cleanups. There were moments where I felt the MEC could be a little clearer in what was available/not available in terms of services or what the packages entailed as there were some discrepancies in the contracts versus the event details. These were minor things such as the options of having cocktails served versus wines to guests. Their website could use an update too as there were some broken links to older vendors. Overall though, I'm glad I went across the river to find this all-inclusive venue. I've never met such a friendly and welcoming staff and their flexibility was greatly appreciated. Thank you for making it all possible for us :) (Sorry to our night coordinator/Captain that night - I wish I could remember your name to thank you properly here!)

and helpful! They even helped easy the nervousness of waking down the aisle. The event wouldn’t have been so amazing if it wasn’t for them!

put all the food in, so our reception was free of any food tables. Zoe was our details coordinator and she was AMAZING. The only issueI had was we had some minor things go wrong throughout the day, but I think it might have been the person that we got as our day-of coordinator (different than your details coordinator)... 5 minutes before my ceremony was supposed to start, I got a call asking if I was supposed to have flower petals, which I had talked in detail about with the coordinator the day before. Apparently they couldn't find them, and it was disappointing to only get the call 5 mins before because there was nothing that could be done. They also asked us what we wanted done with all of our wedding cake and cake pops (we did a smaller show cake to cut and cake pops for guests) and we asked them to pack it all up, but they only packed up our cake pops and threw out our wedding cake... that was really disappointing because the only piece of our own cake we got was the small bites we fed each other. They also lost the screwdriver for one of my decorations that had to be taken down that night, and my in-laws spent way more time tearing down than they should have because the venue had to go track down a screw driver. I had heard great things about day-of coordinators at The Madison and had really high hopes, but that is the only thing that didn't live up to my expectations on the wedding day. Other than that, everything was perfect, the food was amazing, and I would definitely recommend The Madison to anyone looking for a beautiful and more affordable venue!

I would highly recommend them for your wedding they helped us have the best day ever!

hen we dropped off our decor & set up, the staff member at the door immediately offered to help without hesitation, which really stood out to us. We planned our wedding in about 5 months and can't thank the Madison enough for making that possible. Our captain for our ceremony/reception, was fantastic! Making sure our night was absolutely perfect and everything was going to plan. We really couldn't have asked for a better experience and if we had to do it all over again, I think we'd pick the Madison.

f our wedding to make sure everything was good to go! They went above and beyond to make our day so perfect! Riley (our detail specialist) was also amazing and made me feel at ease throughout the entire wedding planning process! She also made me feel at ease an We would definitely recommend the Madison Event Center for hosting your wedding reception! So much fun!!!

love what they do and want the best for their couples. I had a couple moments where I seconded guessed every decision I made, and Zoe called me to talk though it all. She is an angel and the sweetest person I had the honor of working with and knowing. We had our tea ceremony and regular ceremony at the Hotel Covington and reception at the Emerald Room at The Madison. The entire day was beautiful! The staff checked in on us often and made sure our parents/grandparents had everything they needed :) The staff also helped us clean up everything at the end of the night! We are sincerely grateful we got married here :) Thank you for everything.

sy! I enjoyed my whole wedding day stress free thanks to them!

The Madison assured us that "they would make it right" and offered us a second, private tasting, which was better, but we were still very concerned about the quality/taste of the food to be served to our quests. From the initial booking in September 2019 through July 2020, we experienced very poor responsiveness/follow-up from our Event Details Specialist. After several complaints, a new Events Details Specialist was assigned to us. Unfortunately, in early November 2020, due to COVID-19 and Kentucky/CDC mandates, we were forced to CANCEL the wedding reception. We did go ahead with a very private, small wedding ceremony, which went well. The Madison REFUSED to let us cancel the wedding reception and offered us a very select few 2021 dates to reschedule. We were told that we absolutely could NOT get a refund. We reluctantly rescheduled the reception for December 10, 2021, which cost us an additional $1938.10. This is where The Madison really fell short on service and coordination of the event. First, we were promised two wedding coordinators but were only provided with one. Second. we were DENIED a rehearsal and the use of the bridal suite prior to either the ceremony or the reception, as promised in our contract. Third, there was absolutely no coordination of any events throughout the reception and NO audio-visual assistance. Lastly, the waitstaff continually discarded full plates of food and full drinks whenever anyone stepped away from their seats. We were quite embarrassed to learn that several quests had purchased cocktails to have them discarded by waitstaff. In addition, the waitstaff threw away all of the wedding party favors. It is clear to us that The Madison is in breach of contract and owes us a considerable refund, which they refuse to pay. Please DO NOT WASTE YOUR MONEY HERE, your will regret it!

er tours and began planning. Shortly after booking, Covid hit. To help with social distancing for our original date, The Madison offered us upgrades at no charge that consisted of a plated meal (instead of a buffet) and a larger room that was available at the time. We found out 3 weeks before our original date that KY had limited weddings down to 25 people. We had always envisioned a big wedding due to having a large family and many friends that we wanted to celebrate with us. I remember frantically calling to learn my options with The Madison and being given a list of available dates within a few hours. Since we had planned a winter wedding, we ultimately decided to keep everything the same and move it to a year later (12/11/21❤️) and, to my surprise, The Madison let us keep our plated meal upgrade! Once our new wedding date got close, Riley, our events specialist, reached out and began to plan our final details and everything went so seamlessly! We were provided times for decor drop off, set up, rehearsal, etc and even an exact timeline for the big day down to the minute. The actual week/day of my wedding was so stress free and this is purely thanks to the Madison. They even called my vendors the week of the wedding and provided an hour of decor set up the day of and because I didn’t have much, they knocked it out as my florist set up our arrangements. Riley was our ceremony captain and told us exactly when to walk down the isle and even answered last minute questions as I sat in the get ready room. Amy & Hayleigh were our reception captains. Amy met us at the door, introduced herself immediately and made sure my husband and I, as well as our parents were enjoying the evening. Paired with our DJ, our captains informed me when it was time to have our intro, eat, cut our cake, etc. Amy even made sure that we each had a drink in our hand whenever we wanted one and my husband says that he felt like royalty all evening! 😂 At the end of the night, Amy handed us a bag that had a hand written note, a bottle of champagne, and a piece of each flavor of our wedding cake that they had saved specifically for us. I can’t thank The Madison enough for making this such a great night - let’s just say they know how to treat their couples and tick all the boxes when it comes to the small details! 😊

d about money than the health and safety of our guests. For example, they were not willing to reimburse us any money for the reception when the governor was recommending no large gatherings and we wanted to make this a smaller affair. It was not until the governor reduced capacity to 25 people that we could reschedule without a change date fee. Once we rescheduled our event, our guest count was significantly lower than what we paid for, but the Madison was unwilling to reimburse us for the difference or provide us any upgrades. This was despite them telling use upgrades would be offered. It really felt like they were only accommodating when it benefitted them. Once it was time for the actual event, the staff was very unhelpful. Danielle scheduled an appointment for us to drop off décor, but just sat at the desk and watched us struggle to bring our items in on dirty and broken carts. It was not until we complained that someone helped. During the actual reception, the servers seemed less than thrilled to be there and they seemed extremely short staffed. I felt like they were irritated when I asked them questions and my husband had to remind them to serve the cake. There was only one bar tender for over 100 people so the wait was long. Guests actually commented about the demeanor of the servers. Finally, our contract said we would have a night of coordinator, but we either did not have one or they did not introduce themselves to me, my husband, or our parents. Moreover, minimal help was offered to help clean up at the end of the night. And instead we were just told "for $100 we could store items." The only reason I am giving the Madison 2 stars is that Zoe was very kind throughout the process, and I really think it is upper management who was more concerned about money than our event.

g! Everyone was so friendly and responded so quickly to any emails I sent. The day of the wedding our day of caption, Andrew, was amazing. He came and introduced himself right away to us and to our parents. He was slightly short staffed, given the circumstances everyone is experiencing, and he handled it so well. The staff that we had were amazing. Overall it was a great experience that I wish we could relive again! Highly recommend The Madison!

e floor was the perfect size, even the band had a blast! The staff at MEC is helpful & have designated individuals for each step of the planning. I'm the type of person that likes to work with the same person throughout but I was pleasantly surprised with how great their internal communication was.

er COVID engagements, it was much different than we imagined. Despite the challenges, Nicole and Zoe made the entire process seamless. They answered every single question I had within 24 hours of emailing them. Patty was very attentive to my husband and I throughout the night (along with our other vendors). She was amazing at helping us stay on schedule and even ahead of schedule at one point! We received so many compliments on the bar staff and the food. we ate so much of the appetizers and dinner that we could not finish our dessert! At the end of the night, we were surprised with a gift bag from The Madison with each flavor of our desserts and a bottle of champagne. We actually decided to save that for our first anniversary! We don’t have any friends or family currently engaged, but we will never stop promoting The Madison and all of their hard work! It was truly amazing working with every staff member there.

eless and stress-free experience. I'm so happy that we chose The Madison for our wedding because not only was the experience leading up to the day so easy, and the staff were so kind, but our guests had such a great experience as well. It was so nice having the all-inclusive package. Not having to worry about set-up or tear-down was SO nice, and the food was amazing. The staff did such a great job on my big day, and it's so cool to see how consistent they are when I come back to photograph other couple's weddings. Thank you all so so much!!

4-10-21 so I could have a big celebration with family and friends! Riley helped so much through this process and was so amazing! The day of the wedding and the day of the reception Patty helped SO MUCH. She was amazing and my husband and I still talk about how the two days couldn’t have gone as smooth as they did without her. I highly recommend The Madison for all wedding needs. They are amazing! Food was good, drinks were good, and everything was perfect for our two special days!

d us around when we were first looking, to the Day of Coordinator who helped us at the rehearsal and the ceremony, to the Banquet Captain who checked on us throughout the reception and helped us to move everything to our cars after the reception. They also give you a Details Specialist that you work with to finalize your details before the big day and I must say; ZOE IS THE BEST! I would email her all of the time, sometimes 4-5 times a day, with questions and changes and she always got back to me in a timely manner. She even helped clear up a parking ticket I got while doing set up at the space! The Madison has décor that is part of their contract and you don't have to pay for things like chargers or glasses. I highly recommend The Madison Event Center if you are looking for somewhere that has everything you need!

me and helped to answer every question we had – and even brought up things we hadn’t considered when looking at other venues like the level of service included, champagne toasts, etc. Zoe was our details specialist and went above and beyond to give us the wedding we envisioned. She and the pastry chef even managed to pull off a layered rainbow cake that both looked and tasted amazing! During the planning process we stopped by The Madison multiple times, and everyone there was always so nice and accommodating. They really made us feel special, even if we were just there to take a quick measurement in the ballroom. Patty was our day of coordinator, and she deserves so much praise! She truly went above and beyond to make sure everything ran smoothly. She checked on us and our parents multiple times throughout the night. She always made sure I had a full glass of water too! I wish I’d had more time to thank her in-person the night of, because I know she’s one of the main reasons everyone had such a great time. It’s been about a month now and our guests are still talking about the food because everything was so good. Overall, if we were to plan our wedding again we would 1,000% choose to hold it at The Madison!

d beyond our expectations. The day of I wasn't worried about anything relating to the reception because I knew they would pull everything off wonderfully - and they did! Our guests raved about the reception and how wonderful the bar selection, food, and late-night coneys were. I could go on and on, but my wedding wouldn't have been a joy to plan if I didn't work with The Madison. Can't recommend enough!