The Mansion On Main Street

cy throughout the whole process and she was great! She always made sure we were on track but never stressed. She made things very easy for me. On our wedding day we worked with Kim and Marisol and let me tell you, they are absolutely wonderful. Kim kept everything running smooth and on schedule. Marisol was literally my shadow all day. She was amazing. ANYTHING I needed that day, she was on top of. I wish we could do it all over again!

ade the day go by so smoothly. The food was amazing, and the garden room was perfect for our tea party bridal shower. For our wedding, however, it turned out to be a huge headache. Our first planner was nice when we met for the original consultation, but interacting with her was frustrating after that. We would get 1 sentence emails that were short and didn't answer our questions, or just said 'you have time' to figure out details. We were told when we originally looked at the venue that construction and renovations would be done to a room we weren't using. I found out in November as I was LEAVING my Bridal Shower that it was now OUR ROOM that was under construction. No one ever emailed me or called to tell us- it was mentioned in passing as I walked out of the building from the bridal shower. The original coordinator left in the beginning of January, and we were introduced to a new planner. We went back into the venue in the beginning of February to meet her and go over construction updates on our room. We were told the updates would be done 'by March since we have another wedding before yours in May'. It wasn't until I emailed this planner - 1 week after meeting her- for another meeting to go over details that I got an email from a manager saying she had also left. We were assigned a new planner by mid-February. We had a phone call with her and planned out a few details, and we made plans to come in again at the end of March. When COVID-19 shut everything down on March 14th, we found out on March 16th VIA INSTAGRAM that our wedding was 'cancelled'. They posted that all events up to Mothers day were cancelled, including our wedding. We called and were told they were 'working through the March/April brides so May brides will get a call shortly'. It was ridiculous. We postponed our wedding to August 1, 2020, and in June when we contacted our planner, she told us they 'weren't sure if they could even be open on that date', but offered no solutions. We ended up cancelling our reception, and losing our deposit as a 'future credit' toward events there. Oh, and the construction to our room still wasn't completed in June.

l and added an air of elegance throughout the evening.

d was a great deal as it included aspects like the cake and bar that other venues did not. Emmy made sure our room was perfect and the entire night ran smoothly, and Marisol was so discrete but made sure my husband and I were always taken care of. We had plenty of spaces inside and outside to take pictures with easy access to our room, a lobby, and an outdoor area. There wasn't a single meal at the tasting that I didn't love, and our guests are still talking about how great the food was! I would absolutely choose this venue again.

facilities are great. Our sales rep/contact was Amy. She was very accommodating and professional when you can get in contact with her. She might need some additional support in responding to emails in a timely fashion - but if you catch her on the phone she's great. Overall she was very clear and a joy to work with. Our only hiccup with her was 3 days before the wedding wesent a table of the food items we would have liked to see in our doggie bag. She never read it, and thus we didnt get everything we would have liked. The Chef is also very good. Everyone raved about the food. We are vegetarian so it was difficult to find a venue that would provide not just a meal without meat but a meal that was well though of and still had protein. Our first tasting was a bit of a disaster - I think there was some lack of communication between Amy and the Chef about our vegetarian dish. So we provided that feedback, came back for a second tasting, and boy did they hit that one out of the ballpark. I think once the message was communicated effectively - we got exactly what we hoped for. The evening of the wedding the Chef also personally came out to make sure we were satisfied. He's great - your in good hands regarding the food. Matre-D and bridal assistant - AMAZING. Anticipating your needs the entire night, taking pictures when your cell phone is god knows where, and overall very professional and pleasant.

. They forgot. As they rushed to serve it was drank by other guest leaving another party. A trusted friend said the glasses were dirty. They do not hire enough staff to make it work. Or they don’t want to pay. They were things that worked that day with this place. My Outside Vendors were awesome . They sell and promise but came up short. This is one day I was expecting my most costly vendor to NOT to do. Advise to brides/grooms- find a place for your wedding reception that you are the ONLY event taking place that day. The place is working for you that day and only you.

ch brought us back to The Mansion on Main. The amenities they provide as well as the how well they work with their couples blew us away. We met the chef (who by the way is AMAZING) the first visit and he brought us out small samples of things and sat with us to ask us if there were any special dishes we'd like to incorporate into our day. We were able to change an entire cocktail table to reflect some of our heritage and everyone loved that station! Little things like personalizing the menu to working with us on time constraints really made us enjoy our day. It all ran so smoothly thanks the coordinators there on that day and everyone who had worked so hard all the months before. Would HIGHLY recommend this venue for its value, not only for what you pay but for the people you get to work with. Some Added Bonuses: Wedding Cake is included from a nearby bakery! Nearby vendors are recommended. Day of Coordinator and Maitre'D, Bridal Lounge for Escaping for a bit, and Pictures on the grounds several hours before the ceremony!

g was perfect even though it was rainy and cold day. Every time we turned one of them was there. Everyone enjoyed the food and the dessert spread was soooo good. The new owner made sure to be present during the reception and always made himself available anytime we had a question or concern. My husband and I could not say enough. Thank you for making my daughter's special day so special.

d and I. It is clear that they have phenomenal experience, and they listened and helped accommodate the things that we wanted included in our day so that the day was perfect for us. Frank and Sojourn were extremely responsive, helpful, organized, and amazing. While the Mansion hosts several weddings each year, they never made us feel like we were just a number. They took the time to meet with us, make sure EVERYTHING was set ahead of time, answered our questions, and listen to our needs. Day of the wedding, they were on top of absolutely everything! I never had to worry about logistics, the schedule, etc, because they handled everything flawlessly. All I had to think about was living in the moment and enjoying our perfect day. Frank, Sojourn, and the Mansion team made our day seamless. Additionally, the Mansion is an incredible venue to host a wedding. It is an absolutely stunning space with beautiful options for both outdoor and indoor events/pictures. The food and service is phenomenal. I truly cannot imagine a more perfect place or a more incredible group of people to work with for our wedding. We are so grateful for everything the Mansion has done for us and it will forever have a special place in our hearts!

od thing because it led us to Bobbielyn who was great. Mo was also beyond excellent the day of our wedding. Everyone said the food was good and there was plenty of room to dance. We were on the 3rd floor and there was plenty of space for our 268 guests. The only downside was there is no bathroom on that floor, but guests took the elevator to the 2nd floor. Overall, for the price, it was a great deal. We had so much food, open bar, and the venue is beautiful.

credit to the staff. My husband and I were attended to from start to finish. It made us feel like royalty on the most important day in our lives. From cocktail hour to the last song it was truly an amazing day. The grand staircase and beautiful gardens provided us with the perfect back drop for all of our photos. The food was delicious and well prepared. Every single detail was more than we could have dreamt. It was our happily ever after thanks to The Mansion.

months before, cocktail hour, dinner, and desert. The staffed worked with my photographer, DJ, and other vendors to make sure everything went to plan. I cannot thank everyone enough!

The food was amazing and the service was even better. The bartenders were awesome and kept the drinks going all night. Dinner was served promptly on time and the portions were perfect. I would highly recommend this venue to anyone looking for personalized service and attention to detail.

tant clients and not just one of their sales numbers. They genuinely care about your desires for your wedding day. They were very responsive and everything they promised us during our initial consultation we received. We got married in August and on the day of the wedding the team that worked with us was really great. They worked flawlessly with our photographer and videographer to make sure we were able to get pictures and video footage from wherever we wanted. There were two other weddings going on that day, but I would have never known. The Matri'D helped my mom when she couldn't figure out how to bustle my dress which was a huge help. The bridal assistant somehow was always there when I or my groom seemed to need something and consistently had a new drink in my hand whenever I ran out, he made sure to check to see that mine and my grooms food was okay because we were busy greeting guests. Overall the staff was extremely helpful all night long. The food was AMAZING. Our guests could not stop talking about how much food there was a how great it was. When the night came to a conclusion we did not have to worry about packing anything up the staff handled everything and before I knew it all the decorations, extra cake, and gifts were packed into our car. I have been to weddings where the parents and bride and groom pack up their own things so I thought this was a great touch as we had so many things to pack up and take home. THANK YOU!

d exactly what we wanted for our special day. Everyone there went above and beyond to make sure we had everything we needed . I would 100% recommend to have your special event at The Mansion!

easy. There weren't 5 different people on email chains, there weren't multiple people to call or contact. If Sam was out of the office, or busy with a meeting, she was pretty good about getting back to us in a timely manner. It led to one issue, though (described below). Tastings were fun, payments were easy to make, stopping by to grab a picture or measurements of something was easy. They are flexible and so easy to work with. Day of was such a blur, but we were taken well care of by our Maitre D' (Harry) and our Attendant (Rob). We were assigned a Day Of Assistant or something but I honestly couldn't tell you what she did. I saw her briefly right before our First Look, and we never saw her again. We had one issue day of and it's why the Mansion gets 4 stars. At 11am, day of the wedding, my photographer (who had never shot The Mansion before) and I went to do a site walk-through. We took the short drive over from our hotel, showed her the ceremony pavilion, outdoor spots for potential photos (not portraits, as it was 17 degrees F), etc. Then we got upstairs to check out the rooms and on our way up we noticed that they still had full Christmas decor up on the 2nd floor, all the way down to the base of the staircase with a big ol' tree. We were *very* sure to ask this question of Samantha during the planning process (it was even brought up again in a separate meeting by my now mother-in-law). We were assured that decorations are taken down early on in January and we wouldn't have to worry about it. No one we were working with on the wedding was there yet, and Sam was not there as it was a weekend (and she was away). We mentioned it to the front desk on our way out to start getting ready, and I called the front desk and emailed Sam when we got back to the hotel. I guess the only caveat to working with one person on your wedding the entire year is that we only had one person's contact info outside of the main Mansion number. Sam did not call me back, but she emailed to say that she passed this on to her site manager. An hour or so later, while I am putting on my tuxedo, a man named Kareem calls me from the Mansion. The conversation doesn't go well. He says that a number of corporate functions have requested the Mansion keep the Christmas decor up. I expressed that I had an unhappy bride and bride's family, and that we have spent ample money on venue and photographer to have classy wedding portraits done, not expensive Christmas card photos. Again, it was 17 F out. There was no Plan B to take photos with all of our family outside. He continued to argue with me, citing a number of reasons why he couldn't take the tree down with no notice. We were on the phone almost 20 minutes and I wrestled to get my tux on with one hand. The funny thing is if we hadn't done the site walkthrough day of we would have been caught very off guard by this whole situation. The conversation ends with him saying he'll see what he can do. Kareem eventually called me back to say the tree was down and apologized for the conversation, as well as in person. Decor was removed and we got amazing photos in front of the stairs. Still, I shouldn't have been argued with by a man I'd never spoken to before on my wedding day.

I was so pleasantly surprised! The space was beautiful, our guests raved about he good, and our bridal attendant - Rob - and maitre'd - Peggy - were outstanding! People are calling us the wedding of the year ☺️

She tried to give us a simple luncheon at first, but I explained we wanted this to be a second wedding. I told her about our original wedding in 2013 and she took one look at our original contract from 2013 and just said "that should have never happened". She also explained that our event could not go into the evening hours at all or we would be charged evening prices, so we signed for an earlier event that would end by 4pm because she said that was the latest it could be without being charged more. We felt like the level of service we were getting as returning customers was not very good, but we decided to sign anyway because we really loved it there. I emailed Sammy-Jo on 7/26/17 with a question about the cocktail hour. A week went by with no response, so I called The Mansion only to find out she was no longer employed there. I was told the head of sales would call me back after the meeting she was in was over, but I didn't receive a call so I called back the next day. Then I was told she was actually out sick the past few days, so she was not actually in a meeting the previous day? I was transferred to Caitlin and she answered my question, but I expressed again that I was not impressed with the level of service and length of time(a hour less than we had in 2013) I was getting as a returning customer and no communication about Sammy-Jo being gone. She then asked me if we were married there previously; so the fact that we were returning customers was not even noted in our file. She then told me we could add an extra hour to the event for $5/person. So now all of a sudden we were allowed to go into the evening hours? I then felt like things were misrepresented from the start and was tired of the run around and bad communication. I asked Caitlin if she was my new contact and if I could get her email address; her response was "Um if you want." I felt this was an unprofessional response. My wedding was still a year away and I was feeling like if the communication and customer service was like this now, I didn't want to deal with it when my wedding was closer. I got contact info and emailed the Sales Manager and General Manager on 8/19/17 about my concerns and that we decided to sign with a different venue due to all of the problems. Yet again, a week went by with no response or acknowledgment of my email. I sent a certified letter on 8/25/17 and received a response today from the VP of Sales & Marketing stating they got my cancellation but will not refund my deposit since it is non-refundable. He also brought up how I didn't pay the deposit in March, yet there was no deposit due in March since Sammy-Jo had confirmed with me via email on 1/17/17 that there was a typo in the contract and that it should have said March 2018 instead of 2017. I guess she never updated my file to reflect that. In my opinion, especially as a returning customer who was about to pay thousands of dollars again for a second wedding, they should have refunded my deposit to keep things on good terms. I am very disappointed with this experience. We used to go there for their Sunday buffet brunches too, but will not return after this. Everything was wonderful in 2013, I am just shocked how poorly things were handled this time.

venue we visited - and we fell in love. However, the indecisiveness within wouldn't allow me to make such a BIG and final decision without doing my due diligence, so that's what we did. I dragged my husband (fiance then) to about 12 other venues in the Philadelphia/ New Jersey area and nothing compared to the feeling we first felt when we stepped foot into the Mansion. So, we went back and booked our big day with them - and we couldn't have been happier! Sam made every step of wedding planning so easy, she was so responsive to every call & email; gave amazing feedback and as a detail oriented, list-making person myself -- Sam. was. perfect! Rob was our bridal attendant and as soon as we arrived from our ceremony, he greeted us with trays of DELICIOUS hors d'oeuvres! He always made sure we had a drink in our hands and food in our stomach (not just on our table which typically is the case for the bride and groom). He’s that person that you want around you on one of the busiest days of your life. Kim was our maître’ d and she guided us through all of the formalities of the wedding – from grand entrances to cake cutting! The wedding day is so high energy that it’s important to have someone guiding you so you don’t miss out on the special moments. Shari, Chef Vaje and Michele were the people we met during our first visit to the Mansion, and each encounter with them was always filled with smiles and laughter. Chef Vaje is absolutely amazing at creating the most delicious meals and Michele was always filled with kind and calming words during one of the busiest times of a girl's life! The service, the food, the ambiance - 100% top notch! Our wedding was better than we could have dreamed because of the Mansion! Thank you so much!!

kly to any question/ email that I had throughout the planning process. Her suggestions and guidance helped put me at ease during planning. I never had to worry about a thing. On the day of, Samantha, Peggy, Rob, and all of the staff helped our day run absolutely perfect. Whether it was helping bustle my dress, making sure we always got a bite to eat or drink while mingling, or passing out tissues to our guests during our first dances.. we can't thank you enough! You truly took care of us and made our day feel so special. And the food is to DIE FOR. The stations at cocktail hour were such a huge hit! We still have family and friends raving about it to this day. Thank you all SO much. Book your wedding here, and you will not regret it!

be so stressful but choosing The Mansion made us so happy and we never doubted our choice. We had Samantha as our wedding coordinator and she always made sure we had everything we needed not just that day but during the year leading up to the big day. She was also great with recommending other vendors for music, photo booth etc. which helped us out greatly! The grounds are gorgeous, newly renovated outside pavilions and ball rooms! The FOOD IS AMAZING! Both my husband and I have big Italian families so food is very important to us, and they killed it! Dan who also helped coordinate our wedding was amazing as well, Jay our maitre d' was awesome, Lorrie was my bridal bestie that day and made sure I had everything I needed! The chefs were awesome as well and really cook up the best food and work with any specific menu you may be looking for. I really can't say enough about this amazing place. I will actually miss this little family at the mansion! They created our dream wedding and we are forever thankful