I got married here on 3/31.
The venue itself is GORGEOUS. I was completely sold when I walked in the door. The trees, the meadow, the decks and the interior have a captivating rustic charm. My pictures have turned out beautiful, and all gue...sts that I have talked to were blown away by the natural beauty of this place.
It is a little cramped if you have 110+ guests eating in the dining room. However, none of my guests complained about space, and I did have enough room to make the rounds to each table. 5 stars for the venue itself. The Mountain Terrace might just be the perfect if you are looking to have the venue and catering all handled in one spot.
The management of the Mountain Terrace leaves a lot to be desired. Charisse was great during our tour of the property, and Denise was fabulous on the day of. They were both very helpful and made sure that all questions and requests were handled. Denise and her staff even assisted my caterer in setting and resetting the ceremony, as it was raining on and off that day, and I had my heart set on an outdoor ceremony. Unfortunately, they were not my direct contacts for most of the planning process.
Working with Caren proved to be challenging at the best of times, and frustrating at the worst. The positives first: Caren was very responsive with emails, and she was willing to meet with me a few times up at the property. However, if you are looking to use a caterer not on their approved list, I would suggest you proceed with caution. I was very dedicated to using a caterer close to my family, so I paid the outside catering surcharge and didn't look back. Every request I had was met with resistance, even though most were not out of the ordinary.
The worst transgression, however, took place the day after the wedding. Unbeknownst to us, our caterer had put a decal on the dance floor. I am unsure of the details of the clean-up on the night of the wedding, but my caterer reports that he was ushered out before he was able to pull it up. My bridesmaids went to retrieve some of the flower arrangements that were left behind, and they were told that the decal had damaged the dance floor and that my husband and I were held liable for the charges. That is understandable, as their contract was with us, and their only recourse was through us. What I find inexcusable, however, is that THEY called us on our honeymoon before trying to reach out to our caterer. They had a wedding the following evening, and they told me that we would also be held liable for the resulting discount to that couple, since our names were emblazoned on the floor.
A few frantic phone calls and many hours later, I got a hold of Caren the following morning. It tuns out they HADN'T MOPPED THE FLOOR before calling us to let us know about the "damage". As I said before, it had been pouring on the day of my wedding, so dirt and mud had been tracked across the dance floor. I can't believe that mopping was not part of the setup process for the next wedding. 0 Stars for that experience, and for the management needlessly ruining the first part of my honeymoon with unnecessary stress, which results in 2.5 stars, rounded down.