After viewing about 25 venues, my husband and I chose the North House for our ceremony and reception on June 15. It was an hour and a half away from our hometown. We did not want to travel that far for our wedding, but we fell in love with the... venue. We thought it was beautiful. Simple, sleek, clean, and modern, with a touch of rustic.
The planning process was very detailed and our meetings were thorough. I was very happy with how this went.
However, when our wedding day came around, things that were promised, were not delivered. We feel as if they fell short of a few things.
Our vegetarian dish was eggplant parm which was served alone with no starch, protein or vegetable. It was quite the sad looking dish. At the tasting, it was prepared differently and on a bed of angel hair pasta.
We had spoken in the meetings about two signature drinks, which we chose, and were served only one.
The flower girl basket was filled with wine CORKS (part of our décor) instead of flowers, as we were not asked what the basket was for, so there was a BIG discrepancy with communication throughout the day.
The flower petals were no where to be found so they had to be taken off of each tables centerpiece to fill the basket, and I was told that Jacqui was telling guests not to tell me (the bride) of this issue. Whether if it was to not worry or stress me out, I don’t know, but this is unacceptable. I’d rather have had someone go out and buy a dozen roses then have my centerpieces be altered.
Jacqui was also supposed to use the lanterns provided to line the aisle by the end chairs, and this was not done. We went over all of this in our meetings. I feel like we were not listened to. Jacqui also had a so called “assistant” who barely assisted in anything that had to do with my needs and the needs of my wedding party.
There was a point where myself, my mother, the photographer, my maid or honor AND DJ were looking for Jacqui for about an hour and she could not be found.
When I voiced my opinions and concerns about the above, I was rudely attacked by the owner, Nick Chabot, who was blaming me for things not being good enough for me. Not only was I attacked, but my questions and concerns were never acknowledged.
With all do respect, this was MY wedding, the most stressful, overwhelming, nerve-wracking day of a woman’s life, that I only want it to be the way I’d ever expect and want it to be, and it should have been!
Many things were not brought to my attention until after the wedding from hearing it from other guests or family members. All in all, the venue is beautiful, but beware of the owner, and the inconsistent, uncommunicative, “so called” wedding coordinator, Jacqui, who completely disappointed me on my big day.