This is a very long but necessary review. The Knot has a text limit so please copy & paste the link for the full review as the beginning only touches the surface of how unprofessio...nal our experience was. It is worth your time.
https://www.facebook.com/jaclyn.jnicoleimages/posts/10162093880060492?__tn__=K-R
To start on a positive note, the place is beautiful. They did a great job on the main aspects of the venue. Unfortunately, all of the great things got over shadowed. When we booked this venue, it was not complete. The venue manager, Angelica, assured us it would be finished in time for our event, the first wedding. (vow renewal for us) During a meeting, two months out from the event, I was told the outside might not be done because of all the rain. The venue manager said it had been raining there since July. When we booked, end of Oct/early Nov. there was no mention of previous summer rain holding up the schedule. We did have a rainy winter however. Inside was not complete either but their concern was the outside. They offered us our money back. I explained that canceling was not feasible by any means. Flights had been booked, vacation days taken, invites printed and ready to going out, vendors booked and A LOT of money to be lost. We could not cancel, so I said we had to move forward.
Something the venue owner, Darlene, could not understand was that wedding day was not supposed to be a work day. The venue should have been ready to go for the contracted time frame, 8 a.m. – 12 a.m. When I arrived at the venue at 8:45a.m., it still looked like a full blown work site. Parking lot was a wreck, gravel stacks everywhere, tractors everywhere, main fountain not hooked up, lights not hung, catering driveway not flattened, front drive around gravel still in piles & not ready to drive on, mud all over walkways on the outside space in the back, arcade system inside being worked on, and dirty floors inside and that was because the outside was not complete, so of course peoples feet were tracking it in. I let the planner & the venue manager know how unhappy and stressed out I was. They said, “It’s going to be done in time.” You could feel the stress and tension when you walked through the door.
Have you ever shown up to a place and felt like you were imposing and not wanted? That’s how the owner made us feel the whole day. It felt like she was watching over us and just waiting for us to do something wrong. Clearly she was stressed trying to get everything done, they didn’t have a staff just a few family & friends.
She was mad we were in the kitchen. I asked twice that day about being in there and having stuff in the fridge. I was told as long as it was out by 8 a.m. the next morning. I even stood in front of the fridge with the venue manager and asked if we needed to take the stuff in the fridge out & she said no, as long as its out by 8 a.m. I went back after the fact and looked at contract and it was worded in a way that was very gray. I took it as we could not go in there and personally use the kitchen for example, to cook breakfast for myself & bridal party but if it was event related we could be in there. I did not have the contract in my hand on the day of, which is why I asked the venue manager. Owner was also mad the person doing flowers was in the kitchen filling up the vases and working with the flowers. When we met with the venue manager after our event I asked her, “If you didn’t want her in there why didn’t anyone say anything?