The Oaks Event Center

Not impressed with the level of service provided and feel the value was not there. There was a turnover in staffing and details lost. A week after the wedding I have not received one follow up call, email or text asking how everything was. I think they know they fell short of the expectations and just do not feel it is important to follow up after such a special event. Communication was poor and details were not finalized until three days before the wedding. I was not impressed with the coordinator who is just too timid to actually coordinate the wedding as expected. My husband was running the wedding party from what I understand. I didn’t know the coordinator was who she was until my 10 year old told me while I was getting dressed. Fast forward to the ceremony, My husband and I didn’t even get to “exit the alter” as soon as we were done kissing, staff started taking chairs in and then they told my guests that it would be faster if they took in their own chairs!!! I told the guests to put their chairs down because I didn’t want them having to set up the reception when the event staff was supposed to do that! Disappointing. Then I find out that the bar was charging my guests for margaritas when we paid $700 for two batches (120 margaritas) I was told the bar would be set up in the reception hall but apparently the guest had to go to the club bar to get their margaritas where they had pricing signs up and had club guests dining there too....no one could answer how many margaritas they actually served to my guests. My husband was told that they could not find The second batch, yet he saw a server walking around with two pitchers and then was told they found it an hour and a half before the wedding was over. Again, with paying club members and my guests having to go to the club bar for margaritas I highly doubt my guests drink a full batch of margaritas on their own. The food was great but was ripped off there too. My mom was told by a server that they were not responsible for the left overs and had to throw it all away, so no one was able to take left overs home and we had a lot of food left over. When I was leaving I saw event staff waking out with to-go boxes that I can only assume was the left overs from my wedding, again paid $4000 for food and highly doubt we even came close to that much in what we actually ate since we couldn’t take it home. I did ask for to-go boxes for my cake and was given those but they kept taking the knives away so my guests were using the opposite side of forks to cut the cake to take some home...embarrassing.... the servers were overwhelmed I guess because the girl that asked me what I (the bride) wanted to drink (which was simply water because I am pregnant) NEVER brought it. Seriously how could you forget to serve the bride of all people but oh you’ll bring the groom a margarita. I guess she was bartending more than serving. Ether way, not happy with the service or value of the venue. Oh and after asking MULTIPLE times for tee times for golf for the groomsmen, I NEVER got an answer. My husband wanted to pass his complimentary golf onto my uncle so he could keep my boys entertained while we got dressed and that never happened because we never received the info. Simply put: they over promised and under delivered. Overall: $4000 venue-> understandable, $750 ceremony fee-> excessive . $4000 food, $700 for margaritas and bartender fee, $250 coordinator fee plus 20% service fee for staff-> not worth it.

I️ had booked with a different event coordinator and was in love with the service. Fast forward to 4 MONTHS BEFORE MY WEDDING and I️ cannot get ahold of the new event coordinator. Have gotten no response to my emails or phone calls. Didn’t even know that the original event coordinator had left. There was no attempt to reach out to me and let me know about the situation

I don't know how you can have a wedding here when you can't leave a message because the mailbox is full, they don't reply to emails and Ashley is always out. My daughter and I have tried since Monday to speak with someone. If I can't get a hold of you to even get information, why would I trust that will change when I have question about my wedding?

I loved my wedding day! It was an amazing experience and I loved hearing everyone talk about how beautiful the venue was! Jessica was very helpful and answered questions quickly. I recommend this gorgeous place to everyone!