Most reviews here describe a positive wedding experience with The Oaks. We'd likely have had the same were it not for the COVID19 pandemic. But it brought to light that at the end ...of the day, they are just another business trying to make and keep your money.
Our wedding was for mid-May 2020. Half the estimated total was paid in deposits and all was on track until about mid-March when COVID-19 got serious in NH. The wedding coordinator emailed us suggesting that we reschedule early and offered to provide some available dates. We asked for the dates, but also wanted her to clarify if postponing was now required or if we could keep our date so long as the headcount was under what the gathering size limit would be. We also let her know we were working on various guest lists with counts at under 50, 25, 10, etc.
Her email back had the dates, but she also said they could not have any events of more than 50 people until early May. Our rescheduling question got ignored along with the fact we had just said we can shrink our guest list as needed. With the given dates, a reschedule couldn't work so we let her know that and re-asked about group size. She then said if our gathering met all the safety mandates on our date, we could still have it.
We let her know that we'd keep the date and also explained the main reason we couldn't reschedule was that there was a terminally-ill grandparent and that their passing would affect other family being emotionally/physically present for the wedding. We repeated that we'd reach out to guests and shrink the list as needed, but asked about a partial or full refund of our deposits in the worst-case scenario that they could no longer host us regardless of headcount.
This time her response ignored the refund question. So we re-asked and got back another useless email mentioning rescheduling at no extra charge (which we already said we couldn't do) and stating that all April and May weddings may be affected. Nothing on a refund… We kindly reminded her about our situation and re-asked about a refund, but her last email ended up being the last we'd hear from her.
The manager emailed us in late March around when the stay-at-home order was issued. He told us he was aware of our situation and that we were now the only event still on for May, but that he'd explore options for our day and just needed time. And then 30 days later and 3 weeks from our date, we still hadn't heard back. We emailed him for an update and his one-sentence response said that they're awaiting the governor's stay-at-home order update. That Friday, the stay-at-home order got extended to May 31st and then on Monday he told us that they could no longer keep our date and told us to reschedule--while STILL ignoring the refund inquiry. We wrote back quoting the refund part of the contract and how it clearly applied to our situation. He wrote back just saying we'd only be credited towards a rescheduled event.
We were happily able to put together a small wedding ceremony elsewhere with our parents, siblings, and a couple of groomsmen there. It was decorated nicely and we still used our DJ and photographer. We have video of it to look back on and several nice post-wedding photos at a park overlooking the water.
If you got this far in the review, know that they will likely do a good job for your event if it's not canceled. But sadly, the pandemic exposed that they're a business first and that your event will always come second to lining their pockets.