The Odyssey

hand. The womens and men's bathrooms were not large enough to handle 3 events at one time. Paper towels, toilet paper every where, water or other liquids on the floor making it slippery, toilets in the women's room were backed up, sinks in the men's room backed up. This was not a cheap wedding by any means, and for what the bride and groom paid, the bathrooms could have had an attendant or someone who could address the issues. *Note: I did not use these bathrooms, I was told how bad they were.

al day! The food was AMAZING! Im so appreciative to everyone with special attention to Aidan, Mary, the on-sight manager at the event(sorry the night was a blur I was so excited so I dont remember his name lol) all of the staff that was onsite that night and especially the chef!!!! Such a wonderful event!!!!

old them to throw it out!! That never happened!! So now we’re out the money for our cake stand and they refuse to reimburse us! Once they have your money, they will do nothing to make things right!! They want your money and don’t care about anything else!!!

r main entrance hall that the bride was not able to use the services that she had been told were available to her the day before. Instead of using tact and good manners, these two women decided it was best to yell about the contract and then shut their office door on the brides face. Apparently the issue was that they are very concerned about potential couples coming in to tour the venue. To them, having a bride who has already paid and committed to this location would ruin that for potential customers. There were no scheduled tours for the day I might add. So just a warning to future couples—the front desk staff do not care about you having a stress free wedding day after they have your money! They will treat you like you are unwelcome and unwanted. This was a very stressful start to the day and all could have been avoided by clear and courteous communication. As someone who has worked in customer service for almost 10 years, I was shocked and disappointed. I would also like to add that there were many issues with toilets overflowing and not working in the bathrooms. This was remedied by another employee who decided that yelling at people in the restroom was appropriate. Multiple people in my group were cussed at for just being in the restroom that had overflowing toilets. It was again very shocking as we had nothing to do with their plumbing issues. I am giving the Odyssey two stars because the location is beautiful. The food is great. The waiting staff is courteous and quick. It’s a shame they have such rude employees that really spoiled the morning for my group.

eption, I’d rather deal with a business that has the decency and respect to verbally communicate with their clients. However, what I was given and made to feel, was that my little fraction or tiny piece of business they were losing with me was very insignificant. The venue is very beautiful. I can’t take that away from them. However, I need the service from the staff to match it!!!

When COVID "hit", they put us in a situation that forced us to agree to an addendum that ultimately did nothing to help and allowed Odyssey to keep a sizeable amount of our deposits. Understandably, Odyssey had to follow guidelines that led to restricting events to 50 guests (our contract was for 300). Ultimately, the addendum forced us to make a decision between canceling and losing deposits, going forward with 50 people, hope a cure for COVID was found and restrictions be lifted, or reschedule. At this point, with new couples scheduling weddings and other "COVID weddings" frantically rescheduling, Odyssey essentially only had winter 2022 available to reschedule. With much of our wedding planned and vendors booked, there was too limited a time frame to change almost every detail of our event. The addendum forced us to make this decision 60 days before event. With guidelines rapidly changing, we requested Odyssey allow us to make our decision 30 days before, rather than 60. We wrote an appeal to a faceless and nameless "board of directors" and our request was rejected. What makes Odyssey's business practice laughable (honestly, disgusting) was that not only was our request rejected, we were informed that even if restrictions were lifted ~2 weeks prior our event date and we opted to go forward with the original contract, the Odyssey would not have been able to be prepared to host our contracted event because they did not having sufficient notice to plan and coordinate... yet they somehow expect us to have made decisions to completely alter our wedding plans over 60 days in advance... to top it off, they would have also forced us to pay the full amount of our original contract for 300 guests, even though they at maximum could only host 50! Even the experience of canceling our event was difficult. The employee we met with offered no help or sympathy. Rather we we were told how difficult it was for to be the only employee on premise and there was nothing she could do for us personally, her hands were tied, etc.. When we requested to be put in contact with someone who could actually help (i.e., owner, member of the board) we were were not referred to anyone else. Rather, she stated the nameless and faceless "board of directors" are the decision makers, but that we could not be put in contact with them. We don't even know if this "board of directors" exists because we never received a formal response to our appeal. We were only told by another employee our request was denied. Is there a board of directors? Did our appeal ever reach them? Who knows? We surely do not. Overall, our experience with the Odyssey was truly terrible. To summarize what they did for us: printed a contract, blocked a day in a calendar, emailed an addendum, kept a sizeable chunk of our money. The level of work and effort put forth to think its reasonable to keep any of our money is absolutely ludicrous. They never even held a tasting for us. We ended up having a beautiful wedding at a different rockstar venue and are incredibly happy with how our day turned out. But our memories will always be dampened by The Odyssey, a shady venue, and its utter lack of respect for customers.

nue a million times over if we could

ion they thought they were sending, and because we never dealt with the same person twice it seemed like there was constant confusion over who told us what & who was handling things. When we came in for our final meeting the week of our wedding we were told that our remaining balance was actually more than what was printed on the final bill they had sent to us, which also speaks to the disorganization. On the night of our wedding we had three issues: (1) we were in the Terrace Ballroom downstairs and were told that cars could use the circle drive near the bag drop for guests who couldn't take the stairs (like our elderly relatives). When it came time for them to leave, cars had been parked in the circle drive making it impossible for pick-ups to happen at the downstairs door. This was a HUGE inconvenience. (2) the door to the Bridal Suite would not unlock with the key and it took 5 employees and 30 minutes to finally get it open so our bridal party could get our stuff out. They were so casual about this that they made it sound like this just regularly happens (3) Our cake topper was returned to us after the wedding broken. Not only was it broken, but someone tried to glue it back together and no one said a word about it to us, so they just tried to pretend that it didn't happen. We got a lot of compliments on the reception - the space was beautiful, the bar operated well, the food was fantastic, and this was a great venue to take bridal party pictures. If you can handle some stress and a few unexpected mishaps, go with Odyssey. If your experience will be ruined if everything isn't perfect, look elsewhere.

mmunication was open and honest.

could not have been nicer, and we were complimented on the food ALL NIGHT! Leading up to the day of, I could not have been more assured in my choice of The Odyssey. Every annoying question I had, was met with a patient and RAPID response. The response time of emails was an most an hour. For an anxious bride, this was HUGE. The venue is beautiful, the staff is amazing, and the food was delicious. I highly highly recommend.

ess all year and a half we were engaged and answered all our questions promptly. They made wedding planning pretty easy. We also liked that we were able to put 1/2 of our total cost on a credit card to get points. :)

n, and matched our vision perfectly. I had to plan this wedding from out-of-state. The girls at the Odyssey were great to work with, and were very responsive to emails. I was able to make all of my deposits online, which made it very convenient. I wasn't able to attend either their vendor fair or their tasting event, but I think these are helpful options for couples that are local. Overall, we had a great experience. It is a beautiful venue at a reasonable cost.

wasn’t “good enough” based on the service. First, you NEVER know who your going to talk to or what information you are going to receive when you email them. It was literally almost a different person every time I would reach out to them and somehow I would be told something different every time! For example: I contacted them (via email) about paying towards some of the balance and I was told I could pay with my CC since it was before their deadline. So I showed up and was told NO, I have to pay in cash, check etc, that whoever told me I could use my card was incorrect.… I showed them the email that verified I could pay but I was told they needed to speak with management regarding this. After waiting 20min, we left and said we will just come back another time with cash. Second, I was told when I booked my wedding (14monnths in advance) that I can call 2 weeks prior to my wedding and reserve a time to set up my center pieces if that day was available. ( I had confirmed this information numerous times in person) So, as I was told, 2 weeks prior to our wedding I contacted Odyssey to reserve a set up time. I was told that I cannot make a reservation for set up, that I now need to wait until the Monday prior to my wedding to see if a different event comes in. So on the Monday prior to my wedding, I called and was told they booked a rehearsal dinner in the room that my wedding was in. I was told that we can come in the afternoon of my wedding to set up. I was stunned that they would even think I would come in the late afternoon of my wedding day. My husband told them No, that he will be there at 10:30am to set up in which they said okay but not all the tables may be set. (that was fine because all we need was to put gems into cylinder vases that were all pre-bagged and flower petals down.) Thankfully, everything turned out beautiful because my husband and his groomsmen went there in the early morning. Unfortunately, we choose not to have the florist set up our center pieces because we have very basic but elegant center pieces that did not involve the florist having to set it up and it would have been a waste of money. The final fail of customer services would be that the day of the wedding, they not only did not have the fireplace lit (which I had asked/requested if they would and even offered to pay for wood and I was told it would be on) but if you take a look at Odyssey’s Facebook pages they show all these pictures of weddings they host congratulating the bride a groom and showing off there wedding. When I went to see if my wedding was posted or congratulated I found nothing (mind you, my wedding was the only wedding that night). It made my Husband and I feel as if our wedding was not up to “their” standards and that we did not spend enough for them to “show” our wedding the public. They should really rethink the concept of posting weddings to the public if they do not plan on showing everyone’s wedding. Overall, the Odyssey is a gorgeous venue and has amazing food and will make any wedding perfect! We will forever cherish all the effort we put in to make our special night perfect but we will not miss the poor customer service.

f our guest can't stop raving about the food and how beautiful everything was! Our minds were at ease knowing that we were in good hands. We truly appreciate everyone that assisted us in making our wedding day so special, we can't thank you enough!

wedding was nothing short of excellent. It was a perfect night and we had no worries thanks to the Odyssey!

the search and knew it was the one. We had an enormous amount of compliments from our guests on the venue! The staff is very responsive and helpful throughout the process.

fect. Also got to use the Off Season discount which lead to a reasonable bill.

ff is kind and courteous. (Also, the chairs didn't even need covers because they looked so good.) I couldn't have asked for a better venue!

elievable. I would recommend this venue to anyone looking for a place to throw the party of a lifetime!

orward in working in many events to come! Thanks, Extreme Sounds Entertainment & Lighting extremesoundsent.com

hich was nice. The planners are very responsive to any questions you have along the way and always keep you posted on when things are due. The staff and servers were also great the day of, continuing to ask me if I wanted any hors d'oeuvres or any drinks and made sure I was taken care of. My ONLY complaint is that I wish they would help more with set up. I wanted to do my own centerpieces but in order to do so, I needed to have someone set them up for me, like my mom or someone, or do it myself. Since that seemed like a whole thing I didn't want to deal with, I just used the ones they provided. I was pretty low maintenance so it was fine, just something to keep in mind as you plan. They will set up your place cards and all that though. The balcony was also a big hit at the Odyssey, as a lot of people went out there to get air. Everyone stayed late and didn't want to leave, so I assume that means it was a big hit! Thank you to everyone at the Odyssey!