Let me start by saying that the venue itself, the staff, the food, and how smoothly our wedding day ran would easily earn a 5-star review. Unfortunately, I had to deduct one star d...ue to communication issues that arose close to our wedding, which I’ll explain at the end.
We booked this venue just one month after getting engaged in November 2024. After touring a few places, the moment we saw The Palace—especially the rich wooden interior of the West Ballroom—we knew this was the one. We had also attended a close friend’s wedding here and were already confident we’d be in great hands.
From the beginning, the team was extremely detail-oriented and easy to work with. Vendor-to-venue communication was seamless and removed so much stress from the planning process. You’re assigned a Wedding Contact leading up to your event, then a Maître D’ for the wedding day, along with a Bridal Attendant who stays by your side the entire time. Our Maître D’ coordinated flawlessly with our photographer, videographer, and band/DJ. The entire day ran so smoothly that we truly didn’t worry about a single thing.
The food was outstanding—10/10 from cocktail hour through the Viennese hour. Every guest raved about it, and we’re still receiving compliments. We loved everything we tried and even branched out to try new things which we enjoyed. One note for future couples: you must request a tasting, as it won’t be scheduled unless you ask.
Overall, our wedding day was absolutely perfect. The staff, Maître D’, Bridal Attendant, and vendors exceeded our expectations and created a truly unforgettable experience.
The reason for the deducted star comes down to communication issues that surfaced less than three weeks before our wedding. First, we were previously assured that no construction would occur on our side of the building until after our wedding. However, just before Thanksgiving, we were informed that the terrace would be under construction due to a new bar being built. This resulted in a large temporary wall blocking a section of the terrace and eliminating a beautiful windowed door from our cocktail space. While there was nothing we could do, the lack of transparency was disappointing.
Second, since we were getting married on December 14th, we were told the venue would be fully decorated for the holidays, which was a major factor in choosing a December date over our originally planned October wedding. One week before the wedding, we learned that many of the decorations advertised on the venue’s Winter Décor album would not be utilized. Had my mother not visited the venue and asked, we wouldn’t have known until our Maître D’ meeting just three days before the wedding. We ultimately pushed to have the décor utilized—and it was—but the added stress and broken trust were unnecessary, especially since we were planning from out of state.
Thankfully, the venue did deliver everything we wanted in the end, and our wedding was truly phenomenal. If not for these last-minute communication issues, this would have been an easy 5-star review.