If I could attach photos, I would. Please see my email to the Florist shop regarding my horrific experience.
I was so disappointed and angry regarding the flowers that I received that I was crying and shaking 45 minutes before I was supposed t...o walk down the aisle.
As you know, my bouquet had dead/wilting flowers (see attached photo) and the ribbon was soaked in the water that we had to dry with rags so it didn't ruin my satin dress. As you indicted in the email earlier, it is possible that specific flowers in my bridal bouquet should have been in a controlled climate, if this is correct, communication should have occurred between your staff and Revere. It is obvious that this communication did not occur which was another error on you/your staff's part, and not how you attempted to place the blame on Revere in your previous email. My bridesmaid bouquets were definitely not 10 inches, maybe 6-8 inches at best with only 6 flowers. I am very thankful that Jacquelyn and Clayton were able to go to the store to purchase additional flowers help fix and rearrange the bouquets, the way they should have been done in the first place. They removed the wilted flowers from my bouquet and added white roses to replace them (that is the only thing Clayton could find at the grocery store). Additionally, they added more white roses to my bridesmaid bouquets so they were full and were the right size.
After our several in-depth emails, hour long in-person meeting, and additional money that was spent, I would not have expected to receive product like this. Due to all of this mess, my ceremony began 20 minutes late and had my guests and bridal party waiting. Additionally, we paid the photographers ($200.00) and videographers ($350.00) to arrive early so they could capture the first look and additional photos, this wasted a lot of money because we were running late due to the flower arrangements. All of this resulted in cutting into cocktail hour, which we paid additional money for our guests to have open bar ($5.00 per person) resulting in more wasted money...
I was VERY disappointed with the flowers for the reception; white hydrangea and one red rose was nothing close to what I had asked for, nor was it described that way in the receipt (heavier on the burgundy colors). I told you via email and in-person that my colors were navy, burgundy, cream, and dusty rose. I received none of those colors in my three small round floral arrangements for the reception tables. I also included photos via email before hand to let you know what I expected. If what I wanted was more money, then that should have been explained before hand at our meeting. After you sent staff back to supposedly "fix them", it only had one snap dragon added with some pink petals around the table, still none of these were the correct colors. I have attached before and after photos for you to see.
I thought it was very important for you to understand from my perspective how this impacted me personally. I would not say it ruined my day because marriage is much more than just flowers, however; it had a very negative impact on my day overall and will be something that I remember forever. As a business in the wedding industry, there is no room for error. The Palette should be ashamed of the product that was presented, the lack of communication, and errors that occurred.