The Parlor at The Pontchartrain

THE BEST DECISION we have made throughout our whole wedding process is booking this venue. This place is truly outstanding! The food, the staff, and the character of this place is everything that we could have hoped for. My husband and I were hunting like crazy for the perfect venue for us and The Parlor was exactly that. I remember emailing Ruby throughout the months before our wedding day and she would respond within SECONDS. They truly want to make everything go as easy as possible for you and to make your day memorable. They were attentive to our needs and wants and we honestly felt like we were treated like royalty! THE FOOD! Our guests to this day says that the food was the best food they ever had at a wedding. WOW! The service? PHENOMENAL. Everyone had a smile on their face and they were so quick to help you. There is not a bad thing I could say about this place. My husband and I still reminisce about our day and we agree that it could not have been this good without The Parlor and it's staff. THANK YOU! I could shout to the rooftops about how incredible this venue is and I recommend it to everyone! (Photo credits: Marina Rain Photography)

BEST. VENUE. We had our wedding here and it was absolutely gorgeous! The venue is beautiful in itself so we didn’t have to bring in too much decor. The staff was exceptional and the food was delicious! I still get compliments about how amazing the food was even months after our wedding! I would have my wedding here again and again! HIGHLY recommend!

Small weddings may do okay here but if you have more than 100 people, don’t do it. It’s so small and it has 2 levels which isn’t good for older or drinking guests. Entrance is on the side. It was pouring and the manager made everyone walk through the rain instead of going through the hotel. There isn’t much of a dance floor once you cram all those large tables in. Bathrooms aren’t very nice and food stations were hard to get to. I wasn’t impressed with this venue.

Don’t get me wrong, the space is gorgeous and Mary (event coordinator) was great to work with, however, the front desk was awful and if I have any advise for people considering this venue it’s DO NOT BOOK A WEDDING BLOCK WITH THE HOTEL. They canceled my maid of honor’s room, her family’s room and a few rooms of my family members THE DAY BEFORE THE WEDDING, after reaching out to confirm their rooms 3 days prior. The man at the front desk was flippant and down-right rude. They seriously told me I could chose other rooms of people on my block to make room for people who were canceled. I’m sorry…what?? The night of the rehearsal dinner, the hotel told me I could check in to my bridal suite at 3. When I got there my room wasn’t anywhere close to ready, even though they said it would be. I had to get ready between two different rooms and was this late for my own ceremony rehearsal. Aside from this they messed up payment methods with my mothers room and my mother in law’s rooms. At the reception there were some minor issues. The grooms cake was never served. They said it was because they never got a directive..but they are caterers? People had to ask for bridal wedding cake as a minimal amount was passed around. I can live with the reception issues, but the issues with the rooms is inexcusable and came very close to ruining our weekend. It was incredibly stressful. I was never offered an apology. They never reached out to remedy the situation. I expect better service considering this was a $40,000 reception and I had so many guests booking multiple night stays. If I had to do it all over again, I would 100% choose a different venue.