The Pavilion at Holiday Inn & Suites Lake Elmo

on it and then we get there and find out Katie is at another event off site and the other person had something come up land was not there the front desk attendant got stuck showing us the venue and could not answer any questions at all really on it. WE had scheduled another day about a week and a half later to re tour it and Katie once again was not there and at another event this time the General Manager LYnn showed us the place and was able to answer questions and soothed over the damages from the last time with Katie and no one being there and said he would remain on top of her and that she would reach out the next day or so. Well she never did and I called them again and was told she was out of the office for last minute sports event she had gotten tickets to and had emailed with a specific date in mind to book, and Lynn had told me that she would call me first thing in the morning. That call never came So I called again and asked for Lynn. I called again early afternoon on the day Lynn had said she would of called me and asked for her and got transferred to her voicemail. I called again three hours later asking for Lynn yet again and he quickly said I was on her list to be called today and she did call me about 90 minutes later. She had no answer to all the information even after expressing my disappointment and frustration with wanting to trust them with the biggest day of our lives. She asked basic questions to get the contract written on everything and I then asked her if the date was available and that she replied with that she is unsure as she is not in that system. She said she would have the contract emailed to me in the morning at the latest for review and I verified my email and Phone number with her and I have not received that contract or any follow up at all and it is currently 8pm on a Friday night when I should of gotten everything 12 hours ago! No trust at all and defiantly not worth risking 10 thousand dollars to have the biggest day of our lives ruined!

ersonal attendant, and our parents. To start, there was terrible communication leading up to the day with the wedding coordinator. This is going to sound extremely overdramatized, but I am actually glossing over a LOT of smaller things that happened. This coordinator took over from the last one 6 months prior to our wedding and in that time I was never, not one time, able to reach this person on the phone. Email was the only way she would ever respond and it often took a while (Sometimes weeks) to get an answer to a question. We set up a meeting with her the afternoon before our wedding and she cancelled on us with two hours notice... Through email. I am not upset at her for not feeling well, but is so wildly unprofessional that she would email so last minute and expect that to reach me in time. The morning of our wedding, no one, including the hotel staff, could locate the coordinator. There was no point person to turn to with questions, so all morning, every issue was brought to me or my step mom, causing extreme stress and anxiety. My stepmom and my personal assistant had to take over a ton of the coordination that day, up to and including shoveling snow on the pathway the wedding party needed to use to access the space just prior to the ceremony. The coordinator showed up literally 30 minutes before the ceremony started without an apology or explanation. I was ready to forgive, forget, and just move on with the day, I was so relieved to see her and hand over the reins. She told me everything was taken care of, to wait in my room and she would come get me with my dad and the photographer when the ceremony was starting. Then,I kid you not, she literally forgot to come get the bride. Not even ten minutes later I got a call from my dad telling me that our wedding party was already walking out and where was I? She was just standing by the entrance as I ran to make it to my own ceremony, and I missed getting my first look with my dad. I found out later my grandparents were told they weren't allowed to sit in the front row, NO idea why, so the entire front row was nearly empty and my grandma and grandpa had a hard time seeing the ceremony (I have no idea where she got this idea because she was certainly not involved in any aspect of our ceremony planning). I didn't see her again until just before our grand entrance. Meanwhile, I have since found out she was busy blocking our florist from accessing the reception hall to decorate until after all the tables were flipped instead of following behind them to decorate as they went, causing the schedule to run behind. I saw her briefly standing next to the door leading into the reception and clapping as the wedding party entered for dinner and no one saw her again the rest of the night. To top it all off, I called her multiple times after the wedding and left her a message to tell her i still hadn't been charged for the event or received a receipt for the night and EVEN THEN she would not call me back. After almost two weeks of trying to get ahold of someone to figure out why I hadn't actually been charged for this wedding, I had to give my card info over the phone to someone at the front desk to get this taken care of.

made me a bit uneasy. Email responses took several days and often only answered half my questions and/or were confusing. As I said, however, the day itself was perfect. Our guests raved about how awesome the bartender was and how yummy the food was. The space was gorgeous and the room flip for reception went smoothly. Everything was also very affordable and we came in under budget after getting our final bill today.

d her attention to detail.

cious. I did my ceremony AND reception there. The room flip after the ceremony was easy and the happy hour area while that's happening is lovely. The wedding coordinator, Laura, is one of the best things about this place! She was so responsive and easy to work with. She made me feel confident and at ease. She had a quick and easy answer to all of my questions and was present on the day of the wedding to ensure things go smoothly. And let me tell you, things went perfectly!

ail. She made our wedding perfect! Thank you so much!!!

as there our day of helping us coordinate. We took our photos outside the hotel and they turned out great. We also held our rehearsal dinner there, which went smoothly! Highly recommend The Pavilion!!

went and the chicken was tasty. The say to prepare for hiccups but Laura helped me along and was GREAT at responding to whet I felt were dumb questions, but how would I know, I was never married before..lol. So no hiccups here. Defiantly give this place a look.

to the venue too! 10/10 recommend this venue for your wedding day!!

k with! We had a great time for sure!

ut of his way to make my guests happy. All of the staff were so pleasant to work with.

ered great suggestions for potential work-arounds. The ceremony/reception hall was gorgeous and everything I wanted. Staff went out of their way to make sure we had everything we needed. Having the hotel attached to the venue made it a one-stop weekend! My entire family stayed at the hotel and were all treated so well. I can't say enough great things about this venue!!

draping look great (extra decorations aren't really needed). ...Then COVID happened. Again, Lauren was great and we were able to quickly reschedule our entire event to August 2020, at the time thinking we'd surely be OK to hold our big wedding by then. About a month before our new date with cases still going up, we decided to pull the plug. Even though that was a hard decision, Lauren was a fantastic help throughout. So in short, while we didn't actually have our wedding at the Pavilion, we would still recommend the venue. The venue itself is beautiful, reasonably priced, and Lauren and her team are extremely helpful!

After our first in-person meeting, my husband and I got in the car, he looked and me and said, “I like her. She’s straightforward.” He was totally right, and that’s exactly what we needed. There were no surprises or hidden fees, etc. Lauren was so patient with me and all of my questions. She calmed all of my worries. On the day of our wedding, I know of one “fire” that she put out. There were probably more (things happen) that I don’t even know about. Throughout the whole process, Lauren was quick to respond to my emails. She gave us everything we needed in a very timely manner. She worked with us on special dietary needs for myself and several guests. (That was important to me.) She is phenomenal at her job. The venue itself is beautiful. We had both our ceremony and reception here. We were able to get in early the day of the wedding and get ceremony decorations up. We also got ready on-site in the very spacious bridal suite. We want to say thank you to Lauren, Madelon, Dawn, and everyone at The Pavilion at Lake Elmo. We had a wonderful wedding day and working with you all was so easy and painless. Thank you for making our wedding day so special and memorable.

o, which we loved and made for some great photos. Our ceremony and reception were in the same room so we had cocktail hour between while they flipped the room. I was in there for a bit while they worked and everyone was running around like crazy and it looked perfect for the reception. You also get a free room the night of your wedding which was nice. I heard all good things about the food and the staff. The hotel is also very nice. The getting ready situation is a little weird – they have bridal suites to rent but it’s kind of expensive for what you get, we just ended up renting a suite in the hotel so we could bring all our own food and drinks and it worked out great.

day perfect! I would highly recommend this location, you will not be disappointed.

ery easy to work with and responded back to emails in a timely manner. We were able to ask them questions and they would answer back in detail so we were fully informed. They are very knowledgable in weddings and even asked us questions that would have never crossed our minds in the planning process. Our day was beautiful and all the staff working did everything in their power to make sure we had a wonderful day! All the food is catered from The Machine Shed, which is attached to the building. Everything was so yummy and still hot when it arrived as plated dinners for my guests. We received so many compliments from our guest about the rooms atmosphere and the meal. I was very nervous about having to flip the room from a ceremony space to a reception space in an hour, but their team of people do it quickly and efficiently. My vision was upheld through the whole day! I would recommend this space to anyone looking for a rustic, indoor wedding space! Thanks to The Pavilion at Lake Elmo I was able to have my dream wedding!

tions were placed for me! The food was delicious and served very promptly, numerous compliments from the guests we had. The staff went above and beyond to help and guide us through the events of the day and handled everything needed and more. Every need we had was met, no matter how odd. The location was perfect, guests were able to stay in the beautiful hotel! Everyone was so polite and helpful throughout the process, when my head was spinning I could count on the staff to have all the answers for me! Truly a memorable and perfect wedding, we will never forget! THANK YOU!

providing suggestions to help make everything run smoothly. Everyone worked to make our vision happen. We were able to personalize so many details. The hotel staff were hospitable, and guests loved the food. Guests loved the convenience and location of the venue. Definitely one of the best priced venues around for any event.

and didn't have to worry about try to navigate around an unfamiliar city. The Pavilion is also attached to a restaurant, so they handled catering and liquor services. All the food options were absolutely delicious and we got lots of compliments on our dinner. We also did both our ceremony and reception here and the staff flipped the room during cocktail hour. Being able to have everything in one gorgeous place made our lives so much easier and we had an absolutely beautiful day! I would absolutely recommend having your wedding here!

friendly, professional, and helpful. I asked a million questions and they had so much patience and if they didn’t know the answer they were always quick in communication to get back to me. We did our ceremony indoors in the Pavilion and the day of the wedding went so smooth that I couldn’t have asked for better staff to help run such an important day of our lives. It was so hot and humid outside, but they kept it cool and comfortable inside; I would definitely recommend their indoor ceremony on a hot summer day or as a backup plan. Coming from a scratch kitchen we were able to make our own menu items and the food was amazing! Nothing but good things to say! I cannot recommend the Pavilion enough!

venue for the square room shape so that nobody would feel as if they were stuck in the corner as opposed to a long conference hall. We loved the rustic wood beams and linen draping that comes with the room. Lauren P was a delight to work with and her team was excellent as well. Their suggestions for our group of 200+ was spot on and we couldn't have had a more perfect venue for our special day!

compliments from our guests), the venue is gorgeous, and they have plenty of staff onsite the day of the wedding to ensure everything runs smoothly. We can't thank you enough! My ONLY complaint is that front desk staff were sometimes less than helpful when guests were booking hotel rooms (guests would be told our block was full, I would call to have them block off more and they would tell me there were still plenty of rooms left). This was not a fault of the Pavilion staff so I'm still leaving a 5-star rating, and just recommend to call during the week and speak with a manager when dealing with anything surrounding the hotel room block (Mike was always very helpful!).