This store has ruined my wedding dress experience. I would not recommend this store to anyone, unless you are looking to waste a bunch of time and money having an extremely stressful experience as your wedding dress shopping experience.
I ordered my dream dress from here and was willing to drive 1.5 hours for fittings etc. because the dress store where I originally found it at had terrible customer service. I also came back and bought a 2nd dress for a 2nd (covid) wedding ceremony, spending a total of about $2,500 at this point. However, when it came time to do the fittings, everything went wrong. I was told I would have to pay almost $700 in alterations for the original dress (after they “estimated” it would be $400) because it was so big that they would have to take in the entire side seams – even the seamstress was surprised as to why it would be ordered so big. When I tried to ask why so much for alterations and why the dress was ordered so big, the manager Kim stepped in and was extremely rude and defensive (after I said I DIDN’T need a manager, just wanted to see the size chart to understand how they ordered the dress based on my measurements). I left extremely disappointed because that was such a wasted appointment, but that was just the beginning. Kim tried to remedy the issue by making several false promises. She wanted me to drive the dress back up to Sarasota the next day, leave it in an unlocked storage outside the store and trust that I’d get a replacement in time because she could order a new size “with rush shipping”. After making ME pay for overnight shipping, she did NOT put it in as overnight shipping and so the dress would not be there for another few weeks. She also failed to mention that the designer wouldn’t ship the new size until they got the old one back, resulting in more shipping time and never a possibility for “overnight” shipping. This all resulted in me canceling plans for other wedding planning things and missing work to make that 3 hr round trip drive to Sarasota 3-4 times in a 2-week span, which was continuously a waste of time because every time I arrived no one seemed to know what was going on. DO NOT TRUST KIM! Because she had messed up so bad, Trillian, one of the owners stepped in to try to help. She also made things worse. She was extremely rude and just wanted to argue with me, even saying that THEY bent over backwards to help me….?! I had spent over $2,500 at this point and drove up there so many times to try to make their “solutions” work. In the end, there was NO solution and NO DRESS because the right sized dress was NOT going to arrive in time for my wedding (even though they made me pay for overnight shipping). I ended up returning both dresses because my original dream dress was not going to happen for my wedding and I couldn’t even think about wearing any dress from this store. Because of all this, I ended up getting a $100 dress one week before my wedding and doing MY OWN alterations. Now I’ve ordered my original dream dress for my 2nd (covid) wedding from a WAY better store that actually understands customer service and is not just in it for the money. The only positive thing is that they have consultants and other people that do know what customer service is, hopefully the owners/managers can learn a few things from them! My advice if you do go here - they do have a large selection so find your dress and then order it elsewhere!