The Perfect Touch

ms that did not exist in their inventory, made substitutions without discussion or approval from me, tried to charge me for their mistakes, in general made significant mistakes in documentation and delivery of my requests, had under-trained and non-responsive staff, and told me they'd see me in court if I went public with my experience through reviews and media. The list of things they did wrong is very long but, overall, The Perfect Touch was not reliable and made the experience extremely negative for me. No bride should have to endure the level of stress, chaos, and disrespect that I was faced with in working with them. There are many options of rental companies in Houston, I would not choose The Perfect Touch. See FB or Google for the full version with details.

ve ideas that perfectly matched our style. Highly recommend working with both him and The Perfect Touch team for your big day.

tems to provide for a guest count of 400. Once I received my invoice, some of the pricing was changed from what was told in store by the owner. When I asked about this price difference, I was told by the owner that in order to honor the prices told to me in person, I would need to pay my total invoice in cash...which I agreed because the napkin ring I desperately wanted. The owner also assured me that since I came so early to select linen and decor that it would be plenty of time to get everything we selected for the wedding. Fast forward to TWO WEEKS before my wedding when I go in to review the final linen and update guest count. The Perfect Touch didn't have enough of ANY of the items I selected well over a year ago!! They never contacted me to tell me there were not enough linen or decor that we selected. So, I had to change my linen, most of which were much more expensive than originally selected...and they company did NOT try to offer the linen at the same price. To make matters worse, the napkin ring that I wanted and essentially had to pay a cash invoice for, was short in the quantity needed!! I was furious!! So not only were they lacking the linen selected, they had me pay a cash invoice for napkin rings they did NOT have! The week of my wedding, I get an email stating that a shipment of the napkin rings were coming in and would be available for my wedding....well, I get to my wedding and NOPE, not the napkin rings. I contact the company and the tell me that the shipment was delayed...they NEVER called to tell me that!! After paying that much money IN CASH, I was very disappointed with the service and lack of communication. I will not be recommending this company to anyone!

eeze because I didn't have to worry about anything. All I had to do was show-up. I would highly recommend her for any event.

stantly reach out, call, email and then you only have to deal with the receptionist usually. We finally had a long final meeting with him and I was satisfied. Again, it turned out beautiful but you will have to constantly reach out. It was beautiful.

ter pieces for the tables were perfect and flowers looked gorgeous. Complaints: *Grandmas corsage ruined after ceremony (so less than 1 hour) *We found pins sticking up from flower girl pomander-- pins hold flowers in place; however we shouldn't have had any sticking out. My niece was 1 years old so that was scary. Also was promised a ribbon with baby's breath flowers on it. We received it separately. *Boutonnieres were frayed. *Cake table was left for my wedding coordinator to design I tried to email and call perfect touch to give them an opportunity to make this right. They emailed me back without taking any responsibility. The owner was supposed to call me to discuss. Needless to say over a month later, I have not heard back. Pick another florist who wants to take ownership and keep customers. I was disappointed in their customer service and lack of ownership.

ir super friendly staff if I had any questions. Everything looked so beautiful and came together without a hitch. Couldn't be happier, highly recomend them to anyone who needs event design

and furniture). Their floral designer was very helpful in making sure they got my vision right and they pretty much worked with my budget, something most vendors had trouble trying to adjust to. Most of the time they were pretty good about getting back to me if I had any questions. Everything came together day of my wedding. And although it was pouring outside these guys made my wedding unforgettable. Just make sure you are clear about what you want and what budget you are working with. My sister is getting married next year, so I am definitely coming to them for that!

pt to respond to emails or inquiries, and they're always able to answer my questions. When you go in, be sure to bring your Pinterest boards and all your inspo, it helps so much! They put together amaaaaazing floral arrangements, in any style! I had a few modern events, some more traditional, and even planned a South East Asian wedding and they had every single thing I needed! I love Vik and his team, and I highly recommend them. Great vendors and really competitively priced. They make all my brides feel confident in the quality of the work, and I can't thank them enough for that. Definitely recommend anyone to book with them :)

than I had imagined it. I wold suggest going in for your appointment and bringing in ideas and your Pinterest board. Helps a lot! Vik and his staff also made the process very stress free! I'd highly recommend them!

utely beautiful, high quality, and delivered to our vendor with no problems. We initially contacted The Perfect Touch just 18 days before our wedding via their online web form and they quickly picked up our inquiry and had no problem working on our short timeline. Amy was great in helping us to make our arrangement selections in just one meeting and was flexible when after our consultation we called back to add flowers for the cake to our quote and to change the number of centerpieces. All Amy asked for was that we send a picture of the vision we had for the cake flowers and she sent us the adjusted quote about an hour later. We thought the price was reasonable, including the delivery fee. However, we did choose to pay via check rather than credit card to avoid a credit card surcharge fee. We originally planned to take a DIY approach to florals and our budget for that was $650, while our total bill with The Perfect Touch amounted to closer to $1,100 we were never pressured to buy more than we wanted and the professional service was absolutely worth the price. The bottom line is that we would absolutely recommend The Perfect Touch and we would be happy to use their services again should we require floral arrangements for another event.

o the florist was not able to find anyone to make sure everything was perfect. I believe they would have been able to find my cake flowers if everyone wasn't so panicked. Some of my compotes that I provided them were not used, and some arrangements were not like we had discussed, however, after speaking with them they were very apologetic and were quick to offer a refund. Be clear with what you want, provide pictures, make sure everyone is on the same page and you will have no problem at all.

y care about my event. I booked a package with them recently and have been to their showroom multiple times to browse. Id certainly recommend a tour

hat included any type of linen, chargers, cloth napkins and chair sashes for every table for $70 a table- a GREAT DEAL! We got to set up an appointment and play around with all the decor in their showroom and Cortiss was so fun and helpful to work with! My amazing wedding coordinator took care of all the day-of details but once I saw the venue The Perfect Touch literally made it look perfect; she said the staff came in and knew exactly what I had requested and they took care of everything down to tying the sashes and laying napkins a certain way. At the end of the night they came and took all the decor away -so easy, so beautiful the decor was amazing!

not in the great condition you promised. You also were nearly 2 hours late picking up, which you can imagine was a huge inconvenience as the bride had to wait at the church until everything was completed , which also resulted in us having to pay more money. We have been trying to get Vic to call for a week now. Your lack of communication is truly upsetting. Please have him call us asap. He has the number as I have called every day. Thank you.

nsultation and throughout the process continuously tried to squeeze more money out of me and guilt me when I was already paying them a lot of money. The consultants were helpful, but would promise discounts as our wedding was on a Sunday and discounts are to be expected on less demanding event days, but then the owner Vick would come back and say that we weren't giving them enough money (we paid well over a few thousand for their services) so then he would not allow the discount. Also, we paid for a gobo (initials in lights on dance floor) which I would have gladly paid anyone else double if it could guarantee we would actually have it and the gobo was NEVER displayed at our wedding which was hugely disappointing because we had a large dance floor. It is black and white that they did not provide that service so we assumed we would obviously be reimbursed as we PAID for a service that we did not receive and after being told that they would have to check to see what happened, and after I offered all of our wedding pictures to prove no gobo, the perfect touch has since stopped answering my phone calls and emails. I was completely shocked, we paid them a lot of money and they did not provide services they were contracted to do. Extremely unprofessional and I warn any bride to think twice before dealing with them as they obviously are not concerned about holding up their end of a contract, but will still charge you and keep your money.

uded in our package but the items we added were reasonably priced. The flowers were gorgeous and just what I wanted. We met once with the manager and his assistant to go over the decor/linen choices, and came back another day to discuss flower choices. While looking at the linens, they were able to create a full table of what I wanted to show me what it would look like all put together. When we picked out the flowers they showed me some examples of recent pieces they had done for a wedding so I could see the style. Everyone was very easy to work with, and I was in close touch the week of to make sure everything went smoothly. I highly recommend this company for all your decor and flower needs - our wedding turned out beautiful!!

he tied it the same way and took a photo of the chair sash , then made a notation on my paperwork that she had a photo for the chair sash bow. Once at the reception, I turned around to my chair excited to show my new husband how it was decorated and immediately I was disappointed by the chair bow. It was the little details I worked hard to put together that helped make the reception pretty. So seeing one NOT as it should be was frustrating. It was nothing more than a boring (not pretty) side bow at the top of the chair. They did not even try for the diagonal sash with a bow that I had gone over with them and was on my contract. I paid $100 for a delivery fee; I expected things to be set up correctly. I HONESTLY WOULD NOT HAVE GOTTEN THE CHAIR SASHES HAD I KNOWN I WOULD GET THAT BOW. They were a complete disappointment as our chairs were the only chairs to receive sashes. My guests received the standard silver chargers; several of them were chipped/scratched up. That was a little disappointing also. I am still glad I got them, but maybe they need to do better quality control. I emailed Mehak two days after my wedding and did not receive a response. My planner even said she emailed her. If she would have responded, I would have given another star. However, because of the lack of courtesy to provide a response to the issue, they get 1 star less.

id an extra $100.00 for the extra rental time. The Perfect Touch went to Magnolia instead of Galveston and were two hours late. All other contractors had to wait on them – cake, flowers, caterer, everyone. We even paid The Perfect Touch an extra $100.00 to go to Galveston, an out of Houston fee. In addition, I had asked them not to take my one personal table cloth when they were cleaning. They took it. When I talked to Vik, he was not apologetic in any way. I was looking to get a refund for the extra time at the venue and my table cloth. He was rude and disrespectful. DO NOT USE THEM! There are many other linen vendors with the exact same items in the area.

g issues, but we worked them out quickly. Quality products and knowledgeable staff. They are a bit pricey, but worth it. The final presentation of everything in the ballroom was exquisite.

ding floral/decoration package was very expensive because we wanted a lot of details and we wanted it perfect. The perfect touch has high quality products, but they are extremely unorganized. They lost our church address and did not show up for the ceremony on time. No bouquets, floral, nothing. They showed up just in time (thank god), so my bride could at least have her bouquet. The church waited for almost an hour for them to show up, then the priest said we have to start. You can see in our video bridal party walking in with nothing, plain church. The video shows my bride crying and the bridal party walking in really slow on purpose so they could buy my bride more time for the perfect touch truck to show up. The video shows her about to walk in, the truck shows up, and her brother runs outside and grabs the bouquet for her just in time. If one of the bridal party would have walked in faster or the truck missed a light, she would have walked in without a bouquet. After the church incident, it kept going downhill. Our wedding was at a high end luxurious country club. Perfect touch fell behind and didn’t finish the reception decoration in time and were still setting up while the guest showed up. The country club actually asked them to leave since guest were already there. Perfect touch left without finishing the decoration. Then to put the icing on the cake, the swing perfect touch installed was not done right and my bride fell off of it during the reception. Couple of good things, the things there were able to do, looked nice. Vic did refund us for the falling swing, and everything he was not able to do right. We appreciate that, but that doesn’t give us the day back, or take away the stress. We were not able to enjoy the wedding at all, because of all the stress they gave us. Vic is a good person, but he is not fit to run a wedding business. Things can and will go wrong on your wedding. With perfect touch, you increase the risk a lot. There are other vendors, find someone else, stay away from the perfect touch linens. Don’t ruin your wedding day.