We had our wedding at the Plaza Resort and Spa in Daytona Beach on July 19, 2015. The Plaza wowed us originally with its location, reasonable costs, and stunning views of the ocean. Once we had toured, it was nearly impossible to contact a coor...dinator, even to finalize booking paperwork. There were several changes in coordinators leading up to the wedding, and frequently, information was not properly passed on. When they switched to their current coordinator, Kellie Cooper, communication improved greatly.
I would say our major problem was the room block. When we asked for a room block, we did not notice that the paperwork said in fine print “subject to change based on availability”. 4 Months before the wedding, as guests began making arrangements, each guest complained about confused employees on the phone unable to find our room block. When I inquired about the issue, I was told by the person in charge of reservations that this was a “courtesy room block”, and they could no longer honor it. Why would I not want a real room block to lock in rates? Almost everyone was from out of town, so everyone needs a room! This became an issue especially with guest gift bags handed out by concierge. They offered us a real room block, but at a rate nearly identical to the actual cost of the rooms.
Aside from that, most of the wedding was wonderful. All of the guests raved about the food and the bar service. The Plaza also supplied a representative to make sure things were going well during the event. The view from the vista del mar room was magnificent when the curtains were pulled open, and the grand colonnade was beautiful as well. During the wedding, the reception room got very hot, at least in the 80’s. This slowed the party because many people would leave to go to the hall for air and a break. Guests loved the location and services. We had several guests tell us how much they enjoyed the pool, bars, spa, and proximity to the ocean and other parts of Daytona.