Overall our wedding day was beautiful and the staff the day of was professional. Food was delicious and the venue itself was gorgeous. Leading up to the day of was another story. M...ichelle, the wedding planner, will be nice to your face but not deliver what she promises. For example, we wanted our band on the far side of the room and the head table on the opposite. Multiple times during the planning process, she voiced her opinion that most people do not typically set the room up that way. However, she finally backed down and agreed to do it our way. We were told we could set our things up (placecards, etc.) the day before beginning at 3 pm and the tables and chairs would already be set up. When we got there at 3:30, the room was not set up for us as was promised. Once the workers did set the room up and we were allowed to set up our things, what do you know..the room was set up how Michelle had originally wanted it. We made them flip the room as we wanted it, but got some major attitude from the staff. Another issue was the alcohol. Michelle had worked with us to provide the appropriate amounts of alcoholic beverages for our guests (ex: 40% hard alcohol, 50% beer, 10% wine). We were out of both vodka and bud select within an hour of the band playing. For someone experienced in this business, we trusted Michelle was advising us appropriately on this topic, but that was not the case. Lastly, we had known from the start that there would be another wedding the same day using one fourth of the ballroom (the hall can be divided in fours) and Michelle promised us we would not be able to hear any noise from the other wedding. However, during our speeches our guests had difficulty hearing due to the music coming from the other wedding.
While I would still recommend a couple to get married at the Regency, I would advise to expect some difficulties leading up to the big day and to stand your ground in order to get what you want and paid for!