The Revel Center

sappointed to hear that you did not find your experience with The Revel Center to be anything less than 5 stars. Regardless of the circumstances that went down, we clearly did not meet your expectations and for that we are so very sorry. Perhaps I can shed some light on some of the issues you experienced. With regard to the Chiavari chairs, we have had requests from our brides to have more than one option for chairs, a standard chair and an upgraded chair for an additional cost. When we had heard you were not interested in the upgraded chair, we wanted to surprise you on your big day with the upgraded chairs at no additional cost. We had hoped this would make your day even more special, but clearly you thought that this was a sales tactic, which we assure you it was not. We know how much you wanted those chairs and sought out to make it happen, regardless of our costs. Apologies if you took it any other way. Second, when we initially met during your planning stages, we thought we had communicated clearly that not hiring a DJ or sound technician of any kind could negatively affect your evening. We were not given any notice that any of our staff would be running your songs, let alone that our Sonos system was going to be utilized for the entirety of the night. Our sound system is simply not designed for continuous playback and as you experienced, is not a reliable system. Our wifi system is simply not equipped to handle 4 Sonos devices and the 2 additional devices that you had us sync up to our system on the day. It simply wasn't a good solution and unfortunately your event suffered because of it. Our staff member for the evening, Rose, really shouldn't have been asked to DJ the night, given that she has other responsibilities to ensure your evening goes smoothly. Even given the circumstances, she stepped up to help make your evening the best that it could be. As far as Matt following up, we always give our brides 2 weeks before we reach back out due to honeymoons and post wedding plans. As your event was on June 8th, Matt had planned to follow up yesterday but you had already put your review out on The Knot. We never want our clients to feel that once we have been paid, that's the end of it. We strive to ensure that your experience with us is 5 Stars because we truly do care. Regardless of the outcome, we want to make things right. If you are interested in discussing this further with us, we can arrange a call and talk about how we can make your experience with us a great one. Thank you. - Josh