The Rhapsody - Wedding and Reception Hall

with your big day on August 6th, 2022. Right up through August 6th we did our best to make your wedding day all you dreamed it would be. It was a beautiful wedding and everything went well that day. I'm so sorry for your despair and negative memories that cloud out your joy. We discovered back in December of 2021 that Bryan would be out of town on August 6th, 2022 and would not be able to be your DJ. Bryan felt bad about having to cancel, so he found another DJ and lined him up to do your wedding. Bryan wanted to make sure he did the legwork back in December, so you would not be burdened with finding his replacement. This was 8 months before your wedding. There were many things going on in our family in the past year that you were unaware of. This made for a difficult year for our family business. My mother passed away unexpectedly in October of 2021. Her death impacted my health. The added stress of being responsible for her bills, papers, going through her personal belongings one by one,..the business of being trustee of the estate since October 2021, has been overwhelming. I soon found myself diagnosed with hypertension which led to being in and out of the hospital. It was at this time that you were searching for that particular shade of pink chair tie and napkin color. If I had been well enough to help you, I would have gone through a brick wall to do so. After you found the chair tie color you were wanting, I bought the chair ties from you, so you would not have to spend your own money. On the day of your wedding I hired an extra crew to iron and put your chair ties on the chairs. We did this at our expense, so your family would not have to do it on the morning of your wedding. I knew they were coming from out of town and we did everything we could to make things easier for you and your family. We hired a full time assistant in the spring. This full time person has been at the building every day from 8:00am to 4:00pm since early April. There are several other helpers that do various jobs, but anyone you met with or spoke to would have passed your information on to me or Bryan. I regret if you felt we were not communicating well. We definitely work to make sure no details are missed. We met for your floor plan in June and everything seemed to go well at that meeting. Our coordinators always meet with our couples one to two weeks ahead of the wedding. I personally call every bride the week before the wedding to ensure every detail is in place. I double check your guest count to make sure it has not changed and to make sure we have the correct number of tables/linens needed. Then on Monday morning I place your linen order. I am sorry I called during your bachelorette weekend. If I had known, I would have made arrangements to talk with you earlier in the week. I did not want to bother Grant with questions that he might not be able to answer. Once the linens are ordered we cannot add or subtract tables. Opening the dressing areas at 8:00am gives most couples 6-8 hours of dressing time. With your ceremony starting at 4:30, you had 8 hours in the dressing area on the day of your wedding. Your caterer, Brancatos also owns the linen company that we use. They have many colors to choose from, but occasionally we do run into not quite the right shade, which is what happened with your pink. There are other companies in town, but they are much more expensive and difficult to work with. This is what Bryan was trying to explain when you met with him several months before the wedding. We have a wonderful relationship with Brancatos and welcome them anytime to our venue. I wish you would have allowed me to add your $165.00 refund to the damage deposit, which is how we usually handle refunds. If we had handled it the way I suggested, the full refund would have arrived the week after your wedding in one check. But you insisted that I mail it immediately, before your wedding day. I'm sorry the check did not arrive in the mail, but that was out of my control. I offered to drive a replacement check to Manhattan, Kansas and give it to you personally. I also offered to drive to Shawnee, Kansas and give it to your mother. The reason we get many five star reviews is because we care. We are always trying to improve and make The Rhapsody a beautiful place to get married. We do everything within our power to make sure every couple who books at The Rhapsody has the wedding of their dreams. We love each couple, as if they were our own family. It is personal to us. We loved you too, Stevee and it hurts us deeply to read your review. I'm sorry you did not feel our love. We will definitely try harder to be a light in the darkness. Sincerely Rita

y wedding. Breath taking moments are definitely TREASURED MEMORIES! Thank you for choosing the Rhapsody!

wedding. It truly was one of the most beautiful I have ever seen. Blessings to you and Jose! Wishing you many happy years together!

:)

y staff.