Well I can only say that Riviera is definitely not all that it seems. If it wasn't for winter pricing, I wouldn’t have had my wedding there.
Things went wrong for me right from the start. When I first went to book the place, the guy I was speaking with had to call the owner to confirm details/pricing. He said one thing and then in 20 minutes, it would change. At the time of the appointment, I mentioned I was watching over my sick grandma and told him I have to be home soon. So instead of trying to assist me he just got up and left to assist someone else saying he will be right back and did not come back for the next 30 min; at which point, knowing it was already 9pm and my grandma still didn’t have dinner, I just got up in tears and left with my maid-of-honor, who can confirm this event. I called the owner to complain and made arrangements with her because at that time, I really wanted my wedding at Riviera.
No one went over with me what’s included and form of payment. I was only told $/person + tax + 20% gratuity. Direction cards I got last minute! Then two weeks before wedding, I learn that place cards and table cards are not needed when I already bought them (wasted money). Also, I find out that I'm responsible for additional gratuity (for which they name amounts) to the maître d', head barman and head waitress and gratuity is supposed to be CASH ONLY (even the 20%). They acted as if this is common knowledge to all and I should've known this stuff. Well it might be their zillionth wedding but my first! Then they try to push on me different services they offer at an additional cost, insisting that I put vodka bottles on the table for an additional fee and that I do a candle wall. I am sorry but saying most Russians do bottled service is not convincing enough for me but instead sounded to me and my mother like most Russians are alcoholics. NO ONE in my or my husband’s family drinks vodka!!! I kept saying no to all additional services and the son of the owner laughed, saying "oh so like the wall will be empty" and asked why am I not smiling and so grumpy. Am I supposed to be some bubbly bimbo who pointlessly throws around money? Is that their typical Russian customer? That is ridiculous considering I mentioned a few times that my grandma is dying of melanoma. I also lost my job just a few months prior, making their behavior even more frustrating and annoying. Later they decided to include the wall for free but honestly I never saw it. I was curious and when I asked around, guests who did see it said it was nothing special, while other guests didn't even notice it.
As for the day of the event, all I can say is that the maître d' and the food was 100% amazing; hence, the 3 stars!!! There was only one mistake during the ceremony, which was that they placed the bridal party on the wrong sides of me and my husband, even though I provided written instructions.
As for after the event, what added to my dissatisfaction and frustration with them is that 3 of my centerpieces were broken because it seems that they literally just stuffed them into the box. Then they didn’t even rinse my champagne flutes, which were sticky and stuffed into a box incorrectly and could have caused for them to break as well.
Honestly, for the amount this place cost, I expected much better service and much less BS! I just want other brides to know the "common information" that was not very much common to me.