The Roosevelt Room at Union Station Northampton
$12,800 starting price
151 to 200 guests
AWARD WINNER (8X)
Thanks to recommendations from couples on The Knot
Union Station Banquets is a wedding venue located in Northampton, MA. This remarkable property offers couples the opportunity to celebrate their day in a unique and unforgettable setting.
Originally constructed in 1896, Union Station Banquets is a remarkable property that boasts a rich history. Once a hub of anticipation and adventure, it has since been transformed into a captivating setting where guests can mark life’s most precious milestones with loved ones. Throughout the property, guests are reminded of the station’s unique past by its original signage, charming architectural features, and classic brickwork. The Roosevelt Room boasts a versatile open-plan layout that can accommodate a celebratory reception of up to 150 guests. Its eye-catching vintage-style light fixtures and large fireplace create a warm and welcoming environment for couples and their loved ones. What’s more, the room’s large dance floor is perfect for those looking to dance the night away to the sounds of a live band or DJ.
The team at Union Station Banquets is dedicated to helping clients host the wedding events of their dreams. They will work closely with you, ensuring that every detail is to your satisfaction. A number of packages are available that can be customized to suit your needs. The catering team will happily provide you with an unforgettable culinary experience as you celebrate your day. Tastings can be arranged prior to your wedding day to ensure that every bite is to your satisfaction. Additionally, the venue’s friendly and professional bartenders will be on hand to serve delicious drinks from an open, limited, or cash bar.
Veteran-owned and Woman-owned Business
Pricing details
Starting prices
Reception:
Contact for price
Ceremony:
Contact for price
Bar services:
Contact for price
Catering:
Contact for price
Starting prices don't include service fees, taxes, gratuity, and rental fees. Guest count and seasonality may also affect prices.
Amenities + details
Amenities
Dressing Room
Handicap Accessible
Indoor Event Space
Liability Insurance
Reception Area
Wireless Internet
Ceremony Types
Civil Union
Commitment Ceremony
Elopement
Interfaith Ceremony
Non-Religious Ceremony
Religious Ceremony
Second Wedding
Vow Renewal Ceremony
Settings
Ballroom
Historic Venue
Venue Service Offerings
Bar & Drinks
Cakes & Desserts
Food & Catering
Planning
Rentals & Equipment
Service Staff
Awards and Affiliations
Any questions?
Reviews
5.0
out of 5.0119 reviews
Your trust is our goal. Our community relies on honest reviews to help you make those big decisions with ease.
Review Summary
This AI-generated summary is a snapshot of this vendor's ratings and feedback.
Union Station is praised by reviewers for its exceptional service, stunning venue, delicious food, and seamless wedding planning process. Neil and his team are highlighted for their professionalism, attention to detail, and exceptional customer service, making couples feel special and stress-free throughout the planning and execution of the wedding. The venue itself is described as beautiful, with minimal additional decor needed, and the included decorations and package options receiving high praise. The supportive staff, including Jill, Autumn, and Shea, are commended for their attentiveness, helpfulness, and ensuring a smooth event, with special mentions for accommodating requests and ensuring a flawless experience for couples and guests.Review photos
Showing slide number 1 out of 9
- Top reviews
- Newest first
- Oldest first
- Highest rated
- Lowest rated
Sort by
Christianna K
5.0
12/13/2024
There are not quite enough words to describe how absolutely amazing everything about this venue is! While the physical location speaks for itself, the outstanding customer service from Neil and other venue staff makes it hard to imagine another venue offering nearly as much outstanding support.
Each question was answered comprehensively and each idea was greeted with excitement and a “we can make that happen” approach. This made all the difference in making our wedding vision come to life!
Not only were our expectations surpassed, but we heard rave reviews from our guests.
We will miss our weekly, sometimes daily, emails to Neil, but we are glad to relinquish our spot to the next lucky couple!! This time will always have a special place in our hearts.
Sherry L
5.0
12/10/2024
Neil and his team are heroes of my wedding. The wedding planning was so easy and perfect and it felt like we just showed up and had a blast. Neil was very responsive and helpful so I could get my questions answered and move through the tasks in wedding planning quickly. He was very attentive and professional and I love how he paid attention to small details such as what I should do with my bouquet, who should handle my train etc. Our dedicated staff, Jill was amazing. She was with us the entire evening and helped us with various small things while carrying food to make sure we got to eat when we had a chance. Neil and his team really tried their best to accommodate our requests even if it might not be the easiest. I am also very impressed with how they handled our small timing hiccups and they made it seem like that was the plan all along.
The venue itself is beautiful and the cake and centerpieces from the wedding package were beautiful. Neil and his team have fantastic taste and came up with great decors for the tables just from inspo pictures I found on Pinterest. Not to mention the really delicious food, tasty cake and the awesome ice cream bar. We had so much fun!
Any questions?
Tina S
5.0
11/30/2024
Words cannot describe how fortunate we feel for finding this gem of a venue for our wedding. From the start, Neil was so communicative and made us feel like we were the only couple he was working with. The venue itself is so beautiful. Hardly any additional decor is needed and the venue itself provides plenty already- candles, lanterns, chargers, etc. We opted for forego a cake and instead did mini cupcakes and an ice cream bar - both were huge hits!
We did our rehearsal dinner at the attached restaurant, Notch 8, which Neil also helped to coordinate. We had such a good time and the food was so good we were an hour late to our next event! We didn't want to leave.
We would 100% recommend this venue for anyone looking for a wonderful and accommodating place to get married at. You can't go wrong here!
Charlotte K
5.0
11/16/2024
Meg and I don’t even know where to begin with trying to explain how perfect our wedding day was at Union Station. From the first day we met Neil and toured the venue, straight through the day of the event, everything was absolutely perfect. My mom even looked at me at the end of the night and said, “I can’t believe it, literally nothing went wrong! Not a single thing!” Neil and his team are so efficient and organized. You have so much support from an extremely professional team from the moment you start working with them and the vendors they suggest/include. We had a phenomenal experience with everyone and everything. We need to provide special shout outs to: Colin, for saving the day and helping Meg tie (and re-tie!) her handmade bow tie that no one could get quite right except you! Shay, for bringing the party all night long through 1AM and making sure that Meg and I were taken care of the whole day! The entire Union Station team, for making sure every guest had a blast and enjoyed themselves. And of course, Neil, for being there with us through countless emails with questions and zoom meetings and the day of at 6AM, with a smile, being the steadfast leader and exceptional planner through the end of the wedding. We would not have had such a beautiful and stress-free wedding day without you. THANK YOU so much Union Station. If we could do it all over again, we’d choose you every single time.
Amanda O
5.0
11/02/2024
Exceeded Expectations! When we were looking for wedding venues we wanted something unique that would accommodate all of our loved ones. We didn't have a huge budget but we didn't want to have to sacrifice an amazing experience for our guests. This place fit our budget and certainly was unique. We live in Chicago and wanted to host our wedding in Massachusetts as that is where we both are from. As a UMASS graduate I would frequent both the Tunnel Bar and The Deck and always loved my time there. We could not have been happier with our decision from start to finish. Everything we asked for they said yes to or that they would try and figure it out. My husband and I met at chilis and they made an exception and allowed us to have chilis chips and salsa baskets at the cocktail hour and triple dippers for a late night snack. We hosted our after party above the tunnel bar and they made it a seamless transition. The space allows for lots of space for your guest to explore from the deck, the Roosevelt room, cocktail space and the amazing tunnel bar. Having different rooms was very important to me as I like the versatility. To this day everyone continues to tell us that it was the best wedding they had ever been do. The atmosphere and the service were exceptional. Neil and his team were incredible. I truly would not have been able to do it without them. They all went above and beyond through every moment from opening the place early for the girls to get ready to Neil even running and picking up our late night snacks when we forgot to designate someone to do so. Book this place if you want a stunning venue that your guests will remember forever and an stress-free day. My only regret is not hosting our rehearsal dinner here even though we had our wedding and breakfast the next day! Thank You Neil and your team for making this day truly the best day of our life!
Noelle F
5.0
10/10/2024
This wedding venue was absolutely perfect! Neil, the event coordinator, went above and beyond to ensure everything was flawless. His attention to detail and professionalism made planning stress-free, and he made us feel like the most important couple in the world.
Special thanks to Autumn and Shea, two of our servers, who were friendly, attentive, and kept everything running smoothly. They made sure we and our guests were taken care of all night long. Both our families were singing their praises all night long.
The food was incredible! Every dish was beautifully presented and delicious. Our guests are still raving about how amazing everything tasted.
The venue itself was stunning and created the perfect atmosphere for our celebration. We couldn’t have asked for a better team or a more memorable experience. Thank you, Neil, Autumn, Shea, and the entire staff for making our day so special! Highly recommend this venue for any couple looking for exceptional service, delicious food, and a beautiful setting!
Jennifer W
5.0
10/06/2024
We highly recommend Union Station as a venue. Our wedding on 8/10/24 went absolutely beautifully thanks to Neil and the rest of the staff. The whole process of wedding planning and preparation was so smooth. Working with Neil is a delight and a half - he makes things so easy and brings a real sense of calm and confidence to the experience. He has lots of suggestions for the things you feel you need more guidance on, and is happy to follow your lead for the things you have particular visions for. His years of experience and his level of professionalism paired with the amazing offerings Union Station has in their venue packages is unparalleled.
The dance floor was perfectly spacious for our mid-sized group of about 70 people, and we heard many reviews from our guests that the food was delicious.
Union Station also has a list of recommended vendors - which we pulled the majority of our vendors from… all of which were a hit!
TC Disc Jockey Service - DJ Tony
Durocher’s Florist
Frosted Swirl - cupcakes
Keri Shea - hair and makeup
Emily S
5.0
9/24/2024
I had my wedding at Union Station on September 13, 2024 and I would choose this place if I had to do it all over again. This place has natural beauty so you don't have to (and shouldn’t) dress it up with decorations. The area where the cocktail hour was held was also beautiful. Neil was the absolute best person to work with and made the wedding planning effortless and stress free. Him and his team set everything up the morning of the wedding and allowed me to come into the space early in the morning. This allowed me to view the set up and make changes if I wanted to. Neil and his team set up the ceremony decor then changed everything out during cocktail hour. He was always responsive with emails and never had an issue with how many questions you threw his way. Our head server Shay was also amazing and went above and beyond. She made sure to focus her attention on myself and my husband as well as our bridal party. She never lost her positive attitude. It’s rare to find good staff and Neil and Shay knocked it out of the park. I would not have changed anything about the day and a huge part goes out to Neil, Shay and the other staff at Union Station.
Amanda R
5.0
9/07/2024
Words cannot express how grateful we are to Neil and all the staff at Union Station Banquets for completely delivering on our vision of a fairytale wedding. The service was absolutely OUTSTANDING: from making sure we had everything we needed in the beginning of the day to get ready for the ceremony, to the cocktail service around the Union Station grounds as we were taking post-wedding photos, to the perfectly timed presentation of plates to each table (making sure each guest at a table received their plates at the same time). These little details truly set Union Station’s service apart from others. The historic train station venue is absolutely glamorous and feels as if you have been whisked back in time to a beautiful ball. Neil & his team were there for every step of the planning process and many pieces of decoration were included in our package which was highly convenient. Everyone was so flexible and accommodating when our guests arrived late to cocktail hour due to a shuttle bus delay (we used a 3rd party shuttling service), and even though we had to start dinner a little bit later than scheduled, the dishes came out hot and delicious! Union Station only works with the absolute best vendors; we ended up using Durocher’s Florist & Gregory’s Pastry Shop for the flowers & cake which were both fantastic. We were able to have an after party at the Tunnel Bar Loft, if you haven’t tried Tunnel Bar’s martinis they are out-of-this-world. In summary, I would highly recommend Union Station Banquets for your wedding or special event. We chose this venue because it is such a beautiful and picturesque place to get married. We weren’t expecting to have THE BEST customer service experience that we have ever had! To the entire Union Station team, thank you!
Marie S
5.0
9/06/2024
My husband and I enlisted Union Station to plan and cater our wedding celebration, and they were wonderful from beginning to end! Neil Gadbois (Event Director) met with us first at our outdoor venue, making very helpful suggestions about setup, etc. Then, through extensive back-and-forth emails, he addressed every question and special request we had. His calm and welcoming demeanor, as well as his evident long experience in event planning, put us at ease. When the day of the celebration came, everything was perfect. The table settings and lighting were beautiful, and every staff member was attentive and helpful. We recommend Union Station without reservation!
Brianne M
5.0
8/29/2024
It really is hard to put into words how amazing our wedding at Union Station was!
From the moment we met Neil at our first tour, until we wrapped up our wedding day (a year and a half later) we were met with nothing but professionalism and authenticity. It felt like we were the only wedding being planned there and felt so special!
Neil was on top of every planning aspect from schedule, to vendors to decorations and made coordination so seamless. He was also very to get in touch with throughout everything if I had questions or requests.
The weekend itself was flawless, we hosted our rehearsal dinner on site and Neil helped us create a special clam bake menu for our guests that was to die for. They even specially decorated our table with our design aesthetic for the wedding. It was perfect!
The wedding day was stunning - I had a pretty specific vision for my florals and color scheme and Neil along with partner vendors Durocher Florists and La Florentina helped it come to life with bright flowers and special touches everywhere.
The coordination of our wedding party and movement from cocktail hour to dancing was flawless and the staff was on top of getting us to where we need to be and taking care of all of our guests.
Also, our guests will not stop raving about the food! Many have said it is the best food they have ever had at a wedding and the cake from La Florentina was delicious!
The service, experience and price were all impeccable and I wish I could live this day over again! Highly recommend for any couple looking for a truly perfect experience with reasonable budget.
Arielle T
5.0
8/14/2024
Everything about our wedding here was amazing! We are so happy we chose Union Station as our venue. Everything was beautiful, everyone was professional, helpful, communicative, and the tasting dinner was a nice touch during the planning experience. Couldn’t have imagined a better venue!
Katelynn G
5.0
7/23/2024
What can I say, this was the most amazing experience! Planning a wedding is stressful but Neil and his team made me and my husband feel super at ease. Any questions we had, Neil was happy to answer and in a timely manner. All our family is from out of time and he was so kind to allow us access to the space before the wedding to show family and friends. On the day of our wedding, it was magical and perfect. The team Neil has is absolutely wonderful, the servers were amazing. I see all the time couples missing out on appetizers and drinks, Union Station had a server ensure that my husband and I were able to get both! It truly was the best day of our lives and it wouldn't be possible without Neil and his team. We have received so much feedback from family and friends about it being the most amazing wedding and how beautiful the venue was. There is truly not enough words to describe to how amazing Union Station was. I recommended this venue to literally everyone. Truly, truly, truly amazing!!!!
Artem W
5.0
5/23/2024
I cannot recommend this venue enough. Neil and his team helped make our wedding day absolutely perfect. They were responsive, attentive, and compassionate to all our concerns. It was such a smooth process planning everything out that we actually worried we were missing something, but their team didn't miss a single detail. I am forever grateful to their team.
Emily V
5.0
4/16/2024
Neil is the best at what he does! He made the wedding planning so simple for us and people raved about the venue, the food, the drinks, the decorations and the wait service. We even had a photographer hiccup and Neil went above and beyond to make sure we would still get our forever pictures. We also loved we could do the after-party just behind the Roosevelt Room once our reception ended. 10/10 for Union Station! (Also shout out to our lead server Shea who was impeccable!)
Elizabeth B
5.0
2/17/2024
We cannot say enough incredible things about Neil and his team at Union Station. Neil is professional and personable. He answered all of our questions and walked us through every option available to us. We did not feel pressured to make a choice that was not genuine to us and Neil kept track of every detail. From the rehearsal dinner to the reception, we found comfort in Neil's confidence and dedication to ensuring each element ran smoothly.
Our wedding was one month ago and it's still all our friends and family are talking about. The venue is so beautiful we didn't bring many decorations. The staff was supportive, so much fun to interact with, and were a highlight of the night. The food was cooked perfectly, the cocktails were a hit, and the ability to get ready for our day on site was a game changer.
I am seriously trying and I can't think of a single area I could include as an opportunity for improvement.
This last part is for the couples out there that are in the shoes we were in months ago. I am a planner. The cost of a wedding was daunting and felt unreasonable. I have a spreadsheet of all the venues and their costs, fees, locations, food options, restrictions, discounts, etc. Our non-negotiables were 1) open bar 2) weather protected 3) within walking distance to a hotel. We checked out barns, golf courses, renting tents, resorts, hotels, and event venues. Union Station blew it out of the park. They satisfied our needs and things we didn't know we wanted. They ended up being our most affordable option (yes, even when compared to renting a tent) which still blows my mind when considering we feel like we were taken care of like royalty. We would do it all again in a heartbeat.
If you're considering Union Station for your wedding - do it. If you're not considering them yet - you should be.
Olive L
5.0
1/24/2024
The space is stunning, Neil is the nicest guy ever, and his team is stellar.
Of course the main hall is a showstopper, but there's so many other spaces that are included that really tied everything together. From the warm and inviting cocktail space, to the rehearsal area, to the swanky Tunnel Bar underneath (it's a bar in the station's original train tunnel!)—everything was so cool and drenched in history.
Neil and his team are something else. From our very first tour to the end of our wedding night, we felt so taken care of. Their packages are very robust (they don't nickel and dime you over anything), they're super accommodating of special requests, and his staff seemed to really take pride in their work, as they should!
It was a fantastic experience to say the least. We highly recommend!
Nash S
5.0
1/24/2024
Everything about the experience at Union Station was top notch from start to finish. The event director Neil was incredibly helpful with all aspects and also flexible with regards to pricing and meeting our needs. The venue itself is beautiful and classy, and in our opinion far above all of the other local options we considered. Not just the looks but the food and service itself on the big day was excellent and definitely fine dining restaurant quality. The all inclusive packages made everything so much easier to put together and plan, and their partnered vendors were all excellent as well. I'm already thinking about ways we can come back and hold another event here one day.
Nicole L
5.0
12/18/2023
I cannot begin to explain how wonderful Neil and his team were in the the lead-up to and on our wedding day. Neil acted as the prior-to and day-of planner and took us to dinner, and Tori took over after with our head waiter of Colin, an excellent waitstaff, and a fantastic bar staff.
Neil answered any an all questions leading up to the big day and the things The Roosevelt Room provided so we didn't have to worry about it on our big day were huge. Some of it included linens, chargers, and gold silverware; bustling my dress after the bustle exploded; and creating a special menu item for our after party.
We got the beef short ribs, honey balsamic chicken, and crab cakes. All were A+. No bad or even lukewarm reviews on the food or drink.
I cannot wait for other couples to find The Roosevelt Room because this staff truly cares about your day- you are not just another wedding to come through. I can go on and on and on. People RAVED about this venue. We had the perfect day and truly, The Roosevelt Room was a huge part of it!
MacKenzie O
5.0
12/15/2023
I cannot express thanks more to Neil and his crew! They were amazing and covered so much for us that I didn't have a single worry the day of. We planned this day for close to two years and I was nervous because was quite a long time and I didn't remember a lot from our initial conversation but if I had a question it was answered very quickly. You also cannot beat what they include for the venue for the price. The food was incredible. I cannot tell you how many compliments we got for all of it. It's amazing and our day felt like a fairytale! Neil went above and beyond and got right into the thick of it when needed and was very hands on. The building itself has so much history and detailed features that it makes it the perfect wedding space. Thank you so much for all you did guys!
Jessica C
5.0
11/13/2023
I don’t know if we can fully express how amazing our wedding at Union Station was. Every detail was perfect. From planning to execution it was beyond what we could have ever imagined. The staff was incredible. Not only were completely on top of everything, they were just nice and fun to be around, which was greatly appreciated. Our Coordinator Neil made everything so smooth. I wish we could do it all over again just to work with this venue again. Maybe Vow renewals in our future? Thanks again for making our special day extra special.
Keith D
5.0
11/07/2023
We got married at Union Station back in June, and it really was a perfect day (and weekend). Right from our first introduction to USB, Neil was responsive, accommodating, and calm. He made us feel confident that we had found the right venue for our wedding and was exceptional all the way through execution of a perfect event. Robert and Andrei were assigned to be our right-hand guys from pre-ceremony all the way up to the after party, and they made sure we had everything we needed throughout the evening. We received endless compliments from our guests—the beauty of the venue, the perfectly-cooked food, even the elegance of the serving staff delivering and placing each table’s meals all at once—it was a true five-star event the whole way through. We also were able to take advantage of Platform Sports Bar for a welcoming reception for our guests the night before our wedding, and we used the Tunnel Loft behind the banquet hall/above Tunnel Bar for our after-party. Neil was involved with planning all these events and provided a turnkey service for the whole weekend. For anyone considering a wedding (or other event) at Union Station, we cannot recommend them enough!
Samantha H
5.0
10/31/2023
I got married in October 2023 and booked my wedding 2.5 years in advance with Neil. Throughout our long engagement Neil was always extremely responsive and professional. He truly went above and beyond to accommodate our requests. When wedding day came everything was amazing, I did not have to stress about anything at all. I can't thank Neil and his team enough for everything they did for us, we felt very supported the entire process. I would highly recommend having your wedding here!
Johanna C
5.0
10/13/2023
Cannot say enough great things about this venue! We had such a wonderful wedding (and after party, and brunch). The venue is beautiful and so unique. All our guests could not stop raving about the food. Neil, the event coordinator was fantastic and answered all of our many questions and was so accommodating of all our requests. On our wedding day Jackson was so great at making sure we had everything we needed. We can't imagine any other venue being more perfect!
Evelyn F
5.0
10/08/2023
If you’re looking for an all inclusive intimate venue and location, look no further than Union Station in Northampton.
After looking at several venues around Massachusetts, the love we felt for Union Station was almost instant. The old train terminal architecture with high ceilings was beautiful and it being connected to the phenomenal tunnel bar was a plus! To make it even better, the venue was reasonably priced compared to many other places we looked at. But even after falling in love with the building and location, what sealed the deal was Neil, the Event Director, who made us feel welcomed and comfortable every step of the way.
The packages they offer are extremely inclusive, and helped narrow down some of the vendors and cost for the whole day. For the rest, we opted to DIY a lot of things and Neil was extremely helpful in the back and forth and making sure everything we were making and planning would have an appropriate spot and that it would make sense.
Come wedding day, to say that they passed our expectations would be an understatement. Everything was absolutely perfect and all of our friends and family cannot stop raving about all aspect of the wedding. The food was fantastic, hot, and delivered timely. Lighting and floral arrangements were perfect, and the subtle uplighting provided by the venue added dimension to the room that elevated the whole look.
The staff took all accommodations seriously for allergies, of which we had several, including the groom. If you have a gluten allergy you are safe here!
All in all we can’t recommend this venue enough. On a wedding day you usually have something happen that you have to push through or ignore, but we can honestly say that there was nothing at all that went wrong. If you want a beautiful venue and location with a team of absolute professionals who have your best interests at heart the entire process, this is the place for you. Thank you Neil and the entire Union Station staff!!!! - The Falcones
Natasha A
5.0
9/09/2023
I cannot imagine our wedding at any other venue. Neil, Robert, Jackson and team were all amazing and accommodating. They made our special day so amazing. The food was phenomenal and the venue is gorgeous! Neil coordinated the day effortlessly. Robert was there for anything we needed and Jackson was an all star! He followed us everywhere with water and food even during photos — a true blessing!
Heidi A
5.0
9/02/2023
Our wedding at Union Station Banquets went completely above and beyond our expectations. The entire staff was incredibly kind and our guests raved about the service they received. We didn't have to worry about anything except getting ourselves ready for the big day. My husband wanted elegance and I wanted something unique and Union Station Banquets impeccably delivered both.
First, Neil, the venue coordinator, answered all of our questions and met all of our requests during the planning process. Wedding planning wasn't even stressful with all of his help through the entire process. The staff at Union Station works closely with many incredible vendors they know well which helped the day go seamlessly.
The food and bar were probably the most important to us when looking for a venue. I am American and my husband is originally from India so we wanted food to fit both palettes for our guests. The food was absolutely incredible and Union Station worked so closely and flexibly with us to design the menu.
Union Station is astonishingly beautiful. The historic architecture is unlike any other wedding venue I have seen. They also helped us incorporate many Indian decorations as well as providing us with some of their own decor. I am not exaggerating when I say that the room looked better than I had ever envisioned.
If you are between Union Station Banquets and another venue, definitely choose Union Station! You will have an incredible wedding with an unbelievably supportive staff!
Jessica H
5.0
8/22/2023
This venue came with so much more than the physical space. The support we got from staff made the wedding preparation and process so easy. Neil and the staff here were response and caring and answered all the questions we had. The day of the wedding was amazing! We provided the staff with details for the wedding and they took it from there to create a stress-free day for us and our guests. The food was amazing and the bar service, with our specialty cocktails, was impeccable. We would 100% redo this whole experience with Union Station.
Linnea S
5.0
8/04/2023
I wish I could give more than 5 stars!! Neil and his team at Union Station were the most helpful and professional people we could have hoped to work with. Our wedding day was absolutely perfect, everything went so smoothly, and we owe it all to Neil! Our guests couldn't stop saying how beautiful the venue was and how delicious the food was. I wish I could relive that day forever and ever. If you value your sanity and you want an absolutely perfect wedding day, I suggest booking Union Station!!
Jackie M
5.0
7/25/2023
Could not have asked for a better venue! Neil and the rest of the team at union station were absolutely amazing. I wasn't worried about a single thing! They all truly put my mind at ease and made the planning process so easy and smooth! Neil answered every question and concern and was always there to help. We requested an ice cream sundae bar instead of a cake and it was AMAZING nothing but compliments all night from guests! The food was incredible and everyone enjoyed it! The venue itself is beautiful and truly unique. Could not have asked for a better experience or time!!! Could not recommend this venue and the people who work there enough!!
Stephanie I
5.0
7/07/2023
Neil, Jackson, all the staff was absolutely amazing! They made the fairy tale wedding come true. They did so much to make sure day ran smoothly, the food was fabulous, and everything ran smoothly! I am so happy my husband found the location because it made the perfect location with historical aspects with so much luxury. Thank you thank you for the perfect day.
Stefanie C
5.0
6/26/2023
We had the best experience with Union Station. Neil was incredibly professional, prompt and helpful and helped us create the perfect day.
From our first visit to the day itself, my husband and I could not be happier that we chose Union Station for our wedding. All of our guests told us how great the venue was, how much they liked the food, and the overall reception.
The late night snack was a HUGE hit, as was the ice cream sundae dessert station. The prices were reasonable and I never felt like I was being upsold or pushed for payment. It was a great relationship start to finish.
Thanks again Union Station for being our venue!
Mason M
5.0
6/12/2023
Union station hosted our wedding and was absolutely amazing. I can not say enough good things about their wedding coordinator Neil who went above and beyond for us, so far as to taking our calls on his day off to catching every little detail we had told him, he even managed to surprise us with nachos from where our first date had been (a tiny detail we had mentioned a year prior during a venue walkthrough). As for the physical location, the history of the building and unique construction makes this banquet facility not feel like just a big square white room like many others, it's warm and welcoming in every area. I would highly recommend this venue to anyone considering it.
Eva C
5.0
5/30/2023
We had the best wedding at Union Station, and it was all thanks to Neil and his team. Before the wedding, he would always respond to my emails and questions, and was very accommodating with what we wanted. Anything we threw at him, he would make it work. He has such a calm presence, too, which is VERY needed on your wedding day! Robert was our personal right-hand man to me and my husband on our wedding day, and he was amazing!! He made sure we had time to ourselves amongst the chaos of the evening, he made sure we ate our delicious dinner, and he even helped me with my train and veil during pictures and bustled my dress before the reception!! Rehearsal and decor pickups were super stress-free and easy too. Thank you to everyone at Union Station for making our wedding the best day of our lives (so far)!!!
Heather A
5.0
5/17/2023
We had our wedding at Union Station and would recommend it to anyone! It's a beautiful and unique space, and you can't beat the logistics of how convenient and affordable it is and how great it was to work with their staff.
Planning with Neil was a pleasure and a breeze, and the day went so smoothly thanks to Robert and the rest of the staff! We did everything there: getting ready, ceremony, cocktail hour, reception, and after party. They have so many different spaces within the venue, and the way they flip the big room during cocktail hour made it feel like each part of the day was in a totally new space! And they did a great job setting everything up, it looked beautiful and it was all just how we talked about.
Everyone also loved the food and drinks - we did the prime rib, salmon, and honey balsamic chicken. For the after party we did fries & pretzels - it was all great. They were also very accommodating of dietary preferences & allergies.
Neil is super helpful and responsive throughout the planning process, and the whole staff executes the day-of flawlessly. Our favorite part of the night was the private last dance they offered to set up, where my husband and I were the only ones in the room. Just a wonderful experience from start to finish!
Caitlyn S
5.0
4/12/2023
If we went back in time to get married again, we'd pick Neil Gadbois and the folks at Union Station in a heartbeat.
- You will not find a lovelier venue - it matched my vintage theme with emerald green and earth tones perfectly. The ceiling and original fixtures are breathtaking.
- The food was amazing - with a connected restaurant, they are able to whip up plates for guests with allergies. We were delighted at both the menu tasting and on the day.
- The atmosphere was pure happiness.
We loved working with Neil in the months leading up to the wedding and on the day - he goes beyond in being flexible to your needs and answering any questions. It was an absolute pleasure. Thank you so much!!
Colleen L
5.0
3/27/2023
If you have already visited Union Station during your wedding venue search, then you most likely have it listed as a top contender on your list of tentative venues, and if you have not visited Union Station yet, we highly advise you to reach out to Neil (Union Station's event director) and go check out the space.,.you will NOT regret it!
During the whole planning process, Neil was extremely responsive with all communication, and was very helpful when it came to organizing and working with our other vendors (baker, florist, band, photographer).
The bridal suite and conference room area upstairs of the Roosevelt Room worked perfectly for my large group of girls (9 bridesmaids, 3 moms) to get ready the morning of our wedding. We were able to arrive early to have hair and makeup done on site - 3 hairstylists and 2 makeup artists fit more than comfortably in the conference room, and the space has awesome natural light for these services!
We loved that Union Station has preferred vendors that know the venue and already have a great relationship with the Union Station team, making it one less thing to have to worry about come the day of your wedding. We worked with Mauro at La Fiorentina, and Heather at Durocher Florist, and they were such a wealth of knowledge and so flexible working with what we wanted, making it a breeze to cross off the cake and flowers from our "to do" list!
You 100% will be in the best hands when you book your wedding at Union Station. Our family and friends are still talking about how unique the space is, how delicious the food was, and how "top notch" the staff was! It truly was the most perfect day, and we will forever be grateful for the entire Union Station team for being a part of it!!
Sarah R
5.0
3/06/2023
After researching and comparing close to 60-70 locations for our wedding in the Boston area, we made Union Station the first of three we visited in person and were instantly wow'd by the historical feeling and character of the venue. Union Station bundled all of the catering, table/chairs, cake & floral contacts, staging areas, and almost everything else for a fantastic price. It was perfect for us to have a venue that could manage so much of the stuff that often is piece-meal at other locations. Neil was the perfect event director - he was everything you could want and more and we have only great things to say about him. He led us through each step of the planning process and his recommendations were always spot on. He worked with the bakery to ensure we got the exact cake we wanted and helped us pull together last minute things like missing place cards and a possible timeline shift due to late flights. The day-of staff members (especially Andre and Robert) were also very helpful and professional and allowed us to enjoy the day without having to worry about the details. They ensured we were fed and had drinks in our hands throughout the cocktail hour, dinner, and dancing. They even helped pack up the decor at the end of the night. We both had an amazing time during the wedding and have zero negatives about our experience! We recommend the Roosevelt Room at Union Station 100%!
Tori P
5.0
2/23/2023
Simply amazing! We got married here last winter and I'm still reminiscing about how beautiful and well done it was. The staff was AWESOME (thank you, Rob and Neil!). They had everything coordinated to the T and made me feel at ease. The pictures came out absolutely stunning with tons of places to take photos - from the train tracks, the bridge, the tunnel bar, etc. I wouldn't change a thing!
Catie M
5.0
2/17/2023
My experience was incredible from the first moment I messaged the venue. I worked with Neil throughout the process and he was thorough and reassuring. I was so impressed that I also booked my rehearsal dinner, and that was beautifully done. Every detail of my wedding was perfect. The food was unbelievable, I was able to customize for dietary preferences and it was delicious. The staff were perfect. 11/10 would recommend.
Sarah H
5.0
1/26/2023
We had an overall wonderful experience at Union Station working with event director Neil. Neil makes the process of working with Union Station as seamless as possible. He is super responsive, helpful, and efficient. He answered any questions that came up and easily managed any obstacles. The space itself is also great. There is plenty of room for getting ready at the venue. The location is perfect for easy access to Northampton, and the space itself is historical and has character. The food and drinks were delicious too! Overall would highly recommend working with Neil and Union Station.
Julie B
5.0
1/03/2023
Union Station Banquets was the best decision we made when it came to our wedding. The night exceeded our expectations! Neil and his wonderful staff made planning and executing so smooth and easy for us. We fell in love with Union Station the moment we stepped in when we had our first tour of the venue. My husband and I both told Andre (our lead server) several times throughout the night that he was the real MVP. He was always ready for the next step of the evening offering ideas for photos, making sure we had drinks and food, taking care of our family and wedding party as well and even calming my nerves before I walked down the aisle. We've been trying to think of anything to provide as constructive criticism but are coming up blank. So much is included with their packages they offer. Our guests loved the food. The ice cream bar was a huge hit!
Our faces still hurt from smiling so much. Our voices are hoarse from laughing and singing all night. Our feet are still sore from dancing the night away. This night couldn't have been better in our opinions!
Rachel W
5.0
12/16/2022
Honestly, I don’t even know where to start. Everything about our wedding day and leading up to it was AMAZING and that is thanks to Neil and his staff. The venue itself is absolutely beautiful, clean, and perfect in every way. The staff was excellent, our guests always had drinks in their hands. The food was brought out in a timely manner and it was hot! The food was fabulous. Speaking of food, my husband wanted the short ribs for his meal but we didn’t think ribs would be appropriate for our guests so Neil had the kitchen staff make a special meal for my husband (he thought he was quite special). We did an ice cream bar for dessert and I just threw out the idea that it would be amazing to have the crunchies from Carvel… well Neil worked his magic and got us a huge container of crunchies (for no extra cost). I did 100% of the planning myself and I asked Neil a lot of questions, he always answered every single one within a couple days and NEVER made me feel annoying even though I know I was! Haha! I will always recommend Neil, the staff and Union Station to any new brides! All of your nerves and stress will go away as soon as you book this venue! Also… 10/10 recommend having an ice cream bar! Our guests LOVED it. Thank you Neil and everyone else at Union Station for making our wedding day one of the best, most beautiful day of our lives.
Jessica S
5.0
12/08/2022
Union Station surpassed every single expectation , Everyone there made our day PERFECT! We fell in love with the pictures alone on their website but then after meeting Neil we knew without hesitation that Union Station was the perfect venue. Weddings alone are so stressful but we did not ever feel uncertain or stressed, the level of attention is beyond anything we have ever experienced. No matter how many questions we had Neil always took the time to respond quickly ,we appreciate him so much !
Our wedding day went so smooth , the memories and laughter created will be engraved in our hearts forever. Andrei our waiter was at our side throughout the whole night we are so eternally grateful for all that he did and for his kindness , he is such an amazing person. Words cannot describe the overall experience. The atmosphere in the room was truly filled with an immense amount of love.
We cannot thank Union Station enough ♥️
Samantha R
5.0
11/27/2022
We cannot say enough good things about Neil and the team at Union Station Banquets. The main takeaway is this: Union Station allowed us to have the full vision of our wedding become a reality, and in a financially practical way. From the first meeting, Neil was completely welcoming and unassuming. Any time we met in person, Neil was as excited to plan the details of our wedding as we were. If we emailed, he was always responsive within a day and answered our questions directly.
Compared to other places where that was “an additional offering” or “couldn’t be done in this package,” we never felt like we had to keep our wants close to the vest out of fear that we would get pushed into spending more money. If it was doable at a cost we could afford, it was done, and if it wasn’t, there was no problem moving on without it. Neil truly wanted us to have a wedding that was everything we wanted and nothing we didn’t. He offered his suggestions and ideas, but never put pressure on us to include something and we never felt like we had to “bite the bullet” on any decision. At one point during our tasting, we had asked for a late night snack menu and Neil said “the staff is really excited to work with your menu” and it genuinely felt that they were as much a part of our planning as we were.
The banquet hall itself is a beautiful, cool, early 20th century aesthetic that is attractive on its own, but also presents plenty of opportunities to be personalized. There is an obvious travel aesthetic with the space, but with the open brick and brass bar, the turn-of-the-century advertising around that space, old, recessed ticket windows turned to mirrors, and a huge fireplace, the space welcomes any variety of themes you might have in mind.
We would be remiss if we didn’t also thank our Lead Bartender, Rob. He was amazing, both attentive and intuitive. We were never going to be the couple who “forgot to eat” at their own wedding, but without ever saying that, Rob was always available to us first with hors d'oeuvres. Three things we loved about Rob -- aside from just what a wonderful and enthusiastic person he seemed to be -- included, when we were first taking photos around the venue, he found us outside before our time together had even started and he brought us water while we were outside on a 98 degree day. Similarly, he was always around us with appetizers and drinks at the ready, but he also never made our guests feel out of place. Of course he brought us appetizers first and looked to us first, but we’ve been at weddings where that tray was withheld from guests because it was “for the bride and groom.” He never shut anyone down if they grabbed for that tray, which is exactly what we would have asked of him. Finally, on the only stressful moment of our day, he recognized that we were maybe feeling overwhelmed by the attention of our guests and, without interrupting, took it upon himself to find us and bring fresh drinks. He was the person we engaged with the most directly, but so many of our guests applauded the service of the staff at the bar and on the floor. They were all amazing
The team at Union Station was completely unexpected. In an overwhelming industry dominated by fixed, generic, overpriced, wedding packages that make you feel hamstrung, Union Station Banquets was everything you wish you could have for your wedding and we can’t thank them enough or recommend them highly enough.
Michael H
5.0
11/23/2022
We picked the Roosevelt Room at Union Station because we love Northampton and the convenience and beauty of the place was unmatched versus anything else we looked at.
But the best surprise was the prompt and thoughtful help we received from Neil Gadbois in the run-up to our event, with every question having an amenable solution. And of course on the day itself, the whole staff were marvelous, the place looked spectacular, food was sumptuous, and we got rave reviews from all our guests.
No plans to get married again, but if I did, I would for sure be a repeat customer :-)
Sam S
5.0
11/22/2022
I can’t say enough amazing things about event director Neil and this beautiful venue! Neil answered all of our questions in a more than timely manner and always thoughtfully and thoroughly. We asked if we could do a few unconventional things and answer was always yes and they made it all happen seamlessly. The food was incredible (everyone talked about it), the space is beautiful (even more so in person), and after party was super fun and convenient. It was amazing to be able to have our wedding in such a beautiful historic venue at a reasonable cost. The day was perfect and went without a hitch. If you’re considering booking Union Station, I recommend 1000%.
Kendra P
5.0
10/17/2022
We had our Rehearsal Dinner here, and Neil and his team made sure everything went perfect. We had such an amazing time using the multi room facility and even got to spend the last part of the night in the Tunnel Bar. The food was outstanding, and I was definitely proud to hear that it was the best "wedding food" weekend that people have ever had.
Amanda P
5.0
10/14/2022
We got married a the Roosevelt Room last weekend and it was literally flawless. My now-husband and I agree that choosing the Roosevelt Room was our #1 best choice for our wedding! We cannot say enough about how amazing this place is. Some of the highlights:
The venue is gorgeous. Vintage, romantic vibes and the high ceilings take your breath away when you walk into the reception hall. We had our ceremony and reception there, and the staff absolutely nailed the setup, decor, and the transition of the spaces from ceremony to reception. We also had full reign of the space and were able to set it up however we wanted, from setting up a sitting area in the lounge to having a private area upstairs for the bride and groom to sneak away.
Then, the amount of things included with the venue is mind-blowing: all the food, a cake, linens/tableware, staff and bartender, centerpieces, decor, and the invaluable assistance of the venue’s event director (Neil) throughout the planning process. We identified this venue as the best value without even fully realizing what was included or how critical Neil would be! Also, the food was incredible, we and our guests were raving. We had three entree options plus a vegetarian option, multiple appetizers, an apple cider station (hot and cold with garnishes), a custom cocktail, and our choice of beers on tap. And we had the option to do a consumption bar, which worked perfectly for us.
And I will never stop singing Neil’s praises: he was so patient and helpful to me over the almost two-year planning process. He has a rolodex knowledge of vendors and resources, took the time to understand our vision to a T, and went above and beyond to make it happen. The rest of the staff was amazing, too. They were kind and professional; we loved the fancy synchronized serving at our guests’ tables, and we (the bride and groom) even had our own attendant to make sure we always had a drink or water in our hand (Rob was so great!). The attention to detail and professionalism truly made it so my husband and I, and our guests, were able to focus on the emotion and beauty of the day, and we are so so grateful!
Madison B
5.0
10/03/2022
We had our ceremony and reception at Union Station this past weekend, and words cannot do justice to how wonderful the staff at this venue were throughout the entire event. We had a few really specific considerations when we were on the hunt for a venue, primarily that we wanted to have an all-vegan menu. Union Station was the one place that seemed not only able to accommodate that wish, but actively excited about the opportunity to explore vegan options with us, and the food at both our tasting and the wedding was AMAZING. All of our guests were so impressed! We were also able to have three signature drinks and pick two draft options, all of which were a big hit with our guests thanks to the great bar staff.
Neil, the on-site coordinator, was responsive and helpful throughout the planning process and handled the setup of the decor/guest book etc on the day -of so that we could focus on getting ready. And we also can't say enough good things about Robert, our head waiter; he went above and beyond to make our day perfect, from helping our photographer get the perfect autumn shot by throwing leaves at us off-camera (and then picking the leaves out of our dress trains!) to overseeing the structure of the day, to simply checking in and bringing us whatever we needed! Another member of the staff expertly assisted with the bustling of our dresses, and every other staff person we worked with throughout the day was absolutely lovely. Our guests were floored by the kindness and attentiveness of everyone working that day.
From coordinating with our other vendors to plating our five-course dinner, Union Station made every potentially difficult task an absolute walk in the park. The space itself is also one of the most beautiful and functional venue spaces in the area. We were able to use the bridal suite for the entire day, which made getting ready so much easier. We used the atrium for a photobooth and guest book area, and it was great to have a separate, slightly quieter space for that sort of thing.
I will tell everyone I know to use this venue for their events; it's the perfect combo of a beautiful space and rock-star staff.
Kaitlin C
5.0
9/30/2022
We were thrilled with our wedding at Union Station! Having experienced two weddings there (ours and another as guests), we couldn’t give the venue a stronger recommendation.
We went to my cousin’s wedding at Union Station several months before getting engaged, and we were immediately drawn to the unique space. It was once a fully functioning train station, and they were able to keep much of the original brick work, lamp posts, and other features. It adds a lot of character to the space, and it requires very little additional decoration. We also were drawn to the food – everyone has suffered through subpar wedding food over the course of their lives, but our meals (and the general consensus among guests) was that the food was restaurant-quality. Particularly high marks for the salmon.
When we selected Union Station as our venue the following year, we couldn’t have been more impressed with the coordinator, Neil. He is professional and knowledgeable, but also has a very laid-back and approachable demeanor. Throughout the entire experience, he was accommodating and flexible. I don’t think he said “no” once to us during the entire planning process. He also had very helpful suggestions along the way, and we were confident in his advice and guidance. Neil was truly a pleasure to work with.
On the day of the wedding, we were pleased to arrive at the venue and find out that decorations were already set up exactly as specified, and that all deliveries were complete and organized. We were introduced to Rob, who was at our side throughout the entirety of the reception. There was nothing he couldn’t do. He effortlessly coordinated to reserve space and usher us into Tunnel Bar for photos (after 6pm on a Friday), offered advice through the night, and helped make sure that we had a full drink (if we wanted it). There is a lot going on during your wedding, and it meant the world to have Rob and Neil available for us to lean on and ask for suggestions. They made sure that every need was taken care of.
These are just a few of the many benefits of choosing Union Station. They contract with two local florists to provide the centerpieces to your specification (we were very pleased), and they even include the cake (Greggory’s was fantastic). Pricing was very reasonable, and we never felt like we were being upsold.
We are so happy that we chose Union Station as the venue for our special day.
(Our team of vendors for Union Station were all great on the day of: Absolute Entertainment for DJ, Brian Marsh for photography, Anya Drew for videographer, Forget Me Not for florist, Greggory’s for cake, Creative Weddings (Rev. Liz Zielinski) for officiant, and Epic Salon for hair and makeup.)
Lauren J
5.0
9/22/2022
If you are skeptical about booking the Roosevelt room, DO IT. I could not have asked for a more perfect wedding. Neil, their wedding coordinator, was an absolute dream. He was with me every step of the way and made sure all our bases were covered. He helped coordinate the flowers, wedding cake, rehearsal, meals, signature drinks, the list goes on!! Not to mention the fact that this place was all inclusive for the most part. One contact for wedding cake, flowers, food and drinks? YES PLEASE. Made my life SOOO much easier. This place needs no decor, it is so beautiful on its own and it’s in a great location. Lots of bars, restaurants, and hotels are within walking distance. The staff here was fabulous and everything was delicious. I really felt so special and important and a big part of that was due to the staff at Union station. I cannot rave enough about this venue!!! I wish I could post my photos!
Scott Z
5.0
9/08/2022
My wife left a glowing review after the Roosevelt Room hosted our smaller ceremony and reception and after having our larger reception last week we still could not say enough incredible things about Neil and the team over the Roosevelt Room.
Throughout the whole process they made everything extremely simple and when the big day came everything was perfect! The food was great, the staff was excellent and the place looked incredible. Again the whole team made it flawless and we could not recommend the place enough!
Caitlin R
5.0
9/01/2022
We got married at Union Station in August 2022 and Neil was truly incredible at every stage of the wedding planning process. We are so happy with our choice to have the reception there! Neil was so accommodating and patient with us. He's such a nice guy and very responsive and easy to communicate with. He also went above and beyond to help us make our vision come to life, and all with very little added expense. For example, we ordered a disco ball and he offered to hang it up. We also wanted to have bottles of wine on the table from Black Birch Vineyard and he ordered it for us, and we got a snowcone machine for the bar so the bartenders could make snowcone negronis for our guests. Our ceremony was at Look Park and Neil agreed to set up a lemonade stand, which was lovely and really important considering it turned out to be 95 degrees that day!
The only thing I wish was different was the wedding tasting -- I wish I got to try more apps. We didn't get to try an abundance of apps and we ended up choosing some ones that I regret. I wouldn't recommend choosing the lobster on endive spear. BUT, the dinner entrees (prime rib, crab cakes, and eggplant parmesan) were delicious.
All in all, a superb venue!!!
Caroline H
5.0
8/30/2022
Rehearsal Dinner 8/26/22
We got married in Amherst a couple days ago. We decided to have our wedding at the Inn on Boltwood so we could have accommodations the night of/on site. However, we wanted to venture out for the rehearsal dinner. We looked around extensively in the Amherst/Northampton area and eventually decided on the Union Station for our rehearsal dinner. This was hands down one of the best decisions we made for our wedding. First, Neil, the Event Director, was SO responsive even though we were only hosting our rehearsal dinner with them. We ended up selecting the premium plated dinner for approximately 30 guests. The Union Station does not currently have fee to rent their space for the dinners, which made it far more affordable than the competition. The price was right, and the food quality was phenomenal. The Union Station food lived up to all the reviews. We also did not want to do a full open bar