It's a 1 star if you get Cassie as your coordinator, and a 5 star if get Lizz. I still settled for 3 stars because I really do genuinely like the look of the venue, but you have to really trust them the day of the wedding that they're not going... to drop the ball because all the meetings prior to my wedding was stressful and my in laws tried to convince me to not go with them.
They set us up with Cassie as the day of coordinator, and she was not at all knowledgeable and was not helpful when it came time for us to meet in person.
She didn't know their menu, she didn't know their drinks, she didn't want to walk across to the other building to grab her laptop that had all the information for her. We flew in from Houston and drove 2 hours to the venue and she was unprepared for the meeting. We contacted the vendor and she asked for us to give her 1 day for a thoughtful response, and it's been 1 week and no response.
On the one hand, I was so happy with the way the photos turned out, and how great Lizz was at saving the day... but on the other hand, I felt like I would have taken a wild gamble had I stuck with Cassie as the day of coordinator. She was present the day of my wedding and when my husband asked her where the cooler for the flowers were (something we discussed in length at the meeting), she had no idea who he was or if there was a cooler he could use (AFTER she told us there was one!). It was just a lot of unnecessary stress, especially the day of our wedding when it came to our interactions with her.
We feel like the least they could do was to apologize for Cassie's unprofessional behavior, or respond to us when we tried to express our concerns.
As much as we love Lizz, If I could do it over again, I'm not sure if we would go with them.
However, if you have your heart set on this venue, my recommendation is to go meet your day of coordinator in person, and go with your gut. If you could, request Lizz, because she was amazing, and I would have gladly given them a 5 star raving review if all my interactions was with her.