We did not have our reception at The Chase but we booked our block of rooms there. (It is worth noting that my last review somehow got taken down which makes me suspect that they t...ry to remove all negative reviews.) First, I would like to mention the good aspects. The Chase is an absolutely gorgeous, historic hotel with wonderful amenities and is conveniently located. The "waitstaff" (i.e. the waiters, people who work, bellhops) were phenomenal. They bent over backwards to accommodate us, were very knowledgeable about the hotel, and were extremely polite.
The terrible aspects: the front desk workers and the sales department. It took us weeks to get a room block contract because no one in the sales department would answer our phone calls or emails. (We were originally considering The Chase as a reception venue but the poor response time turned us off.) That pattern continued whenever we had questions or wanted to make a change. Often, when we were able to get a response, the information was incorrect. The front desk workers were not only largely incompetent, they were down right rude. I could list endless things they did wrong but I will stick to some of the worst.
1. My veil was delivered to the hotel the night before the wedding. My mom called the front desk to get it and was told they didn't have it. Fortunately, I had an email from the vendor specifically stating she left the veil with the front desk workers with my name on it. My mom called again and the worker's response was, "I just told you, we don't have it." My mom said she would wait on the line while they looked and, after about 30 seconds of looking, they found it. We requested it be sent up to the room - they didn't do it. My dad went to the front desk the morning of the wedding to get the veil and was again told they didn't have it. He relayed the previous night's exchange and told them to look for it. Again, after about 30 seconds of actually looking, they found it.
2. They failed to hand out our welcome bags to many of our guests.
3. When my husband arrived at the hotel, he was told he needed to put a card down to enter his room. This was incorrect because his mom had already checked him in and put her card down for the room, but he did not argue. He woke up the morning of our wedding (when we weren't checking out until the following day) to find that he had not only already been charged for his room, but for each of the rooms booked by his family members. Not a pleasant way to begin your wedding day. It took several days for The Chase to refund him.
It is a shame that the quality of the sales department and front desk is so poor when the rest of the staff is so great. Unfortunately, the bad outweighed the good. Working with a hotel to get a block of rooms should be very easy but The Chase made it the most stressful aspect of wedding planning. I would not recommend them to anyone.