The Shipyards

The Shipyards was a perfect venue for our modern wedding. Stacy the event coordinator was east to work with and flexible with our timeline and last minute changes. I highly recommend this venue and look forward to coming back and visiting over the years as the restaurant below has great good & drinks! Thank you so much for making our day beyond special!

We picked The Shipyards based on how unique the venue was and I am so glad we did. Michelle was great to work with and responded to (all of my many) texts and emails. Our wedding was over 2 weeks ago and our guests are still talking about how cool the space was! The view of the water is gorgeous, the string lights make it extra special, the ramp going up was fun for us to get introduced out of, the train car bar, just so many unique parts to this venue that made us fall in love with it. We've also dined in the boiler room several times and the food and service is always excellent! If we didn't live an hour away, we'd like be in a few times per month. Thank you to all for ensuring our wedding day was perfect!

Erin, the event manager, was helpful and patient throughout the planning process. She promptly responded to any questions that I had. Although Erin has moved on from her role at the Shipyards, the new event manager, Michelle, did a great job of ensuring that we had an amazing reception. She was willing to help whenever I had a question or request during our reception., and she did it with a smile on her face! It was her first wedding reception as the new event manager, and I thought she did an amazing job!

A few experiences I had leading up to the event had me feeling totally upset with the customer service.To start, I booked our wedding almost 2 years in advance before the event center even hosted their first wedding. We opted in getting their 3 day wedding pckg which includes the Ward Room. On the marketing provided to potential clients it states,that the ward room could be used as a potential “wedding ceremony” space. However, when I expressed I wanted to use that space for cocktail hour Erin the event manager told me it wouldn’t be a problem. That was until I had asked for the conference tables to be moved out that space. She claimed there wasn’t another space to move the conference tables to & didn’t offer any other solutions as to where the cocktail Hour could be instead. It wasn’t until I basically told her we needed the crows nest space instead to accommodate cocktail hour that she made the changes for me. I would have NEVER booked the 3 day package with that ward room included had I not been able to use it the way I expressed to her in the beginning. Next, while reviewing the contract Erin had changed our drink package pricing from the original pricing of $19 PP to their updated pricing of $21 PP. Although it was changed promptly after I brought it to her attention. Whatever change in pricing should have never been applied to my contract. The week before our wedding we had 22 guest back out due to covid related reasons. I tried to negotiate to have the difference of those we already paid for & that were no longer coming be applied to the gratuity of the bartenders. Erin did agree to this, but only after ensuring she informed me they would keep count of all the guests who came up to the bar!She claims she tells all her couples about the counting at the bar but she NEVER mentioned it to me until after I tried to negotiate my bar package.Lastly, the verbiage on the drink package needs revised to say “mixers & cordials” are including in drink package vs “all non-alcoholic beverages included in drink packages”. The biggest issue I had was the day before my wedding. We hosted a mix and meet for our guests in which I had Erin make the reservations for me on my behalf. She made the reservation for 20 people from 8pm-10pm. When I showed up around 9 I was informed they closed the kitchen early. I was told because it is slow they close early. Well they knew it wouldn’t be slow that night with reservations for 20 yet there was no food coming out the kitchen. I had to make a huge stink and come totally out of my element to address the kitchen issue and then all of a sudden food started coming out the kitchen for my guests. I found this to be totally and utterly unacceptable! Their website needs to reflect their correct operating hours. The day after the wedding I had a conversation with both Erin & the manager at the shipyards and it came off to me as if neither of them felt bad, neither of them took accountability for the kitchen situation nor did they offer any solutions or just try to build a rapport by offering us to come back for a better experience or providing a gift card for the inconvenience or anything. After spending 3 days at the Shipyards and spending a lot of $$ you would think the level of customer service would be higher. Erin even lost my phone # at one point. I can’t say that my experience there was pleasant all the way through and I can’t say that I would want to ever come back again.