I have to start by saying that I wish I could review our coordinator separately. Bella would get above 5 stars because she was incredible. The 3 stars are due to the lack of communication from SEG.
I understand that we were only one of many, many clients. I also understand that we were not the only client that was impacted by what happened. We had been assigned a coordinator that we had been working with for a few months at this point. Up until this point, she had been okay, but not the best. We had a meeting planned, and our coordinator didn't show up. Not professional, but it can happen. We gave her the benefit of the doubt, maybe an emergency came up, but we kept trying to get in contact with her for about a week, when we realized that was not going to work. We reached out to SEG multiple times, but had a lot of difficulty. It took a lot of phone calls and emails to finally get any response, and we found out our coordinator had quit. At this point, it had been at least 2-3 weeks since we were supposed to have that meeting, which led us to believe that it had probably been around that long since she quit. I understand that there is a lot that has to be quickly turned around and changed due to someone quitting out of the blue. However, it should not take the client reaching out multiple times to hear that the coordinator wasn't working there anymore. We were told there was a wedding that weekend, and I get that there was probably a lot of scrambling that needed to be done for that. In my opinion, it does not take too long to email the clients letting them know the situation and that we would get more information as soon as possible. We would have much rather had that than be left feeling like we didn't matter and were being forgotten about. Again, I understand that there is a lot that goes into taking on the responsibilities of someone who quit, but the lack of communication can only be called unprofessional in my eyes. We had hired a company and were promised communication, and that didn't happen.
With all of that happening, we had been given a new coordinator that truly made it all okay. Bella was very professional and followed through with what we had asked her to do. She helped us in many ways and made us feel so much more comfortable after the lack of communication had happened before. Bella went above and beyond to make our wedding as great as we had hoped it would be. She absolutely crushed it the day of, and we felt so lucky to have her be there with us. Again, Bella would get above a 5 star. Ultimately, everything worked out better for us and we are so grateful. With that in mind, we feel that we shouldn't have had a bad experience in order to have a good one.