The Spa at Norwich Inn

The Spa at Norwich Inn made my wedding planning and wedding day so smooth and easy! Malana was great to work with and made everything stress free. She went out of her way to make everything perfect on my wedding day. The food for both my rehearsal dinner and wedding received compliments from both my parents and my new inlaws! The wedding venue itself is wonderful, and several of my guests commented on how friendly and helpful all the staff were as well!

What an amazing group of people to work with! We initially reached out to the Spa at Norwich Inn to discuss wedding planning after hearing they offered a mostly-inclusive wedding package (officiant, photographer, meal for the bride and groom, florist, and cake), could tailor it for a small guest list, and allowed our dogs to be a part of the ceremony. We continued to work with them after meeting Gary (and later, Malana) - we were instantly comfortable with the planning process. They kept in touch with us regularly via email as we live out of state, and provided honest recommendations for additional vendors as needed. The day we initially went to view the grounds, we met Istvan as our waiter and bartender. The food we had at this initial meeting was simply amazing, and we were hooked. The amaretto shrimp did us in. We made several trips down here during the planning process and never had a bad experience. Imagine our surprise when we learned that Istvan was also a photographer! And a great one at that! He was very timely in returning our photos to us, and did a wonderful job - we have an amazing black and white photo in front of the archway at the front door at night that has a classic Hollywood-esque beauty about it that makes me smile every time I look at it. The hairdressers were very kind-hearted and patient, and did a wonderful job bringing out the Star Wars feel that I wanted for my hairstyle. They were incredibly patient with my mother-in-law, who is disabled and has some difficulty expressing what she is looking for. I don't normally get my nails done, but my manicurist did a beautiful job and even did a quick touch up after I scuffed up a nail taking my key card out of my pocket. Although we offered three options to our guests for meals, the kitchen staff was more than willing to accommodate a special request for the bride, especially since I do not have very many opportunities to enjoy a good salmon dinner. The steak option was phenomenal according to my husband, and we we're told that the tofu and chicken options were amazing as well. I wish I remembered the name of the pianist in the lobby the day of the ceremony (I believe it was Joe). He was one of our saving graces that day... and really settled down a nervous bride. We are so happy we found the Spa at Norwich Inn... and hope we find many opportunities to return.

We booked our wedding with Norwich Inn. We got the elopement package and added dinner for guests along with guests stays at the inn. We couldn’t be happier. All the vendors were great, our guests were happy, and the room and spa services were wonderful. We can’t say enough about Malana. She helped us plan the perfect day and was in constant contact leading up to the wedding and the entire day. Thank you so much!

Bones to pick w this venue 1. My champagne wasn’t replaced with sparkling water, I ended up with champagne in my mouth during the toasts and couldn’t spit it out. 2.The food we tried at the tasting was not what was served to our guests. The difference between what was served at the tasting and what was to be served at the reception was the responsibility of the venue to make known. The roasted tomato that was served with every meal choice was also not topped with what we had at the tasting. Why did we bother going to a tasting if we weren’t tasting what was to be served at the reception? 3.The iced tea wasn’t sweetened even a little bit. It was a huge waste. In what world does iced tea mean iced leaf water? 4.We met with and toured the venue with Michelle the wedding planner, why was the fact that she was no longer with the company and the fact that valet parking was no longer available not disclosed to us before signing the contract? It was still part of the package we chose. 5.There were dead bugs in the bridal suite and weird stains on the sheets 6.The rose package says we get 10% off a post wedding brunch, it was not disclosed to us until week before the reception that there needed to be a minimum of 25 people in order to get that 10% off without stipulation (check this on the package to be sure). These are sketchy business practices. 7.Additionally, it was the job of the venue to let me know who I needed to contact about the cake and when. I was sent the bakers information so late that even he was surprised my wedding was so soon to when I called. He was all booked up for tastings and did an amazing job working with us, but we should not have been put in that situation. 8.I was supposed to have a choice of linens for the reception, the venue never asked me what my choices were and chose for me (I wouldn’t have chosen the stripes) 9.The door man escorted my guests down to the event and upon seeing my guests come back up due to having forgotten something, he said something along the lines of “what the hell did I bring you down there for?” Its super inappropriate to be speaking to guests that way and putting a bad taste in their mouth right before an event. 10.All staff was so preoccupied that my sister ended up being the one to set up the decor due to it seeming like everyone else was too busy to get to it in time. 11.The conservatory had a random pair of sandals left there and a half eaten croissant left on the stage with crumbs of it all over the place 12.A month before our event, Gary was nowhere to be found communication wise. By 2 weeks before our event, we still had not heard back from him. 13.We truly feel that we were lied to about a lot of what we were supposed to be getting in our package at the spa at norwhich inn and if not directly lied to, the lack of disclosure of changes was a problem. We are considering filing a complaint with the attorney general. ***I have photo proof of the above issues, and this review took so long because I was healing from the trauma this business caused us.