Well, we hate to be THAT couple, but, we felt the need to share our experience with the stateroom, to make future couples aware. Please read the whole thing!!
I wish we could rate things differently.
To rate the food ,5/5. Totally amazing foo...d and so much of it.
To rate the servers and bartenders, 5/5 , also totally amazing.
Cleanliness, also 5/5 the stateroom was so clean and well kept!
Now the parts that fell well, well below our expectations.
Firstly, an issue with the vegetarian option. Our notes and menu printout have the vegetarian option as vegetable polenta. I was surprised to learn after our wedding, that it was not vegetable polenta, rather it was eggplant rollatini. Not a huge issue, but our guests who chose that, had expected it.
Secondly, our wedding cake. We opted to have donuts as our main desert, but also asked for a nice and small two-tier cutting cake. Our photos, emails, and phone conversations were a two-tier. On the big day, we had only a large single-tier cake, not a two.
Thirdly, when we met Tom to book, we had a great conversation about his vehicle collection and were excited we had our pick of several antique cars for Ashlee and her father to arrive in, and then to take photos with. This also did not happen, as we didn’t have a choice on the vehicle.
Lastly, and arguably the most upsetting (to me at least) was the issue of the air conditioner. I, more so than the average person, fully understand that things happen.
However, when we arrived Thursday ( our wedding was the next day) to drop items off, I was in disbelief at the gigantic air conditioner in the main door, the vent pipe, and the water drain leading right out the other door to the state room. The vent pipe was blowing on you right as you entered, and the water went right in front of the door, getting on many of dresses for those who didn't see it.
My disappointment continued when we went inside and found the gorgeous venue we chose .... was now littered with white box fans. Furthermore, my sheer disappointment in the stateroom climaxed when I was told that this happened about a month prior to our wedding. I was saddened to learn that the stateroom, which is reviewed and revered for its professionalism, failed to notify us of this major issue.
Nearly every picture I have gotten from friends and family includes a white box fan. We had two couples leave our wedding early, because they were frozen out from sitting by the A/C unit. We had several people tell us that they could also not hear us during speeches because the unit was so loud.
I understand that things happen, but am truly disappointed that we were not notified. Had we known, we would've moved tables around to get folks away from the unit. Also, we would have had some more notice for our DJ and photographer, neither of which knew about the issue. Our hopes of photos in front of the stateroom were now not able to happen, had we known I would've arranged to have a bus for transportation for photos, so that we were not taking them with a street corner as a background. Also, due to how hot it was back by the vault we were not able to get back there for pictures, which is something we were truly looking forward to.
Again, the stateroom was a great party, but we were disappointed from the above issues. Furthermore, it took the stateroom three emails, over nearly a month for them to get back to us. Their response did not address our concerns and quite frankly was very lackluster.