The Sterling

am went above and beyond, making sure we always had what we needed and that every little detail was attended to. Working with Michael was an absolute pleasure! He always made himself accessible, willing to pick up the phone to discuss details and answer any questions. Michael and staff had the best attitude and it's clear that they put their heart and soul into everything they do. Guests could not rave enough about the food - if you're wondering, it's AMAZING! We could not have asked for a more perfect venue or a more perfect day. We are so thankful to have made such beautiful memories, we will cherish them forever! Thank you for everything, we love you Michael and team!

because they truly understand that especially with weddings, that there is only one shot to make it right, and that every wedding is treated as if it is the Super Bowl! Wonderful and true professionals in every sense of the word! - DJ Michael Khoury

f your day! Their level of attention to detail is outstanding, and the attention they gave us throughout our wedding day gave us so much peace of mind, and reassurance which is priceless when the day is so hectic. Thank you again Sterling team for making our wedding day the best it could possibly be!

as on top of everything and made everyone have a great time! I’m looking forward to having my wedding here as well.

s and evening snacks were. All the staff were absolutely phenomenal- incredibly friendly, made sure every detail was perfect and went above and beyond. Special thanks to Michael, Hannah, Page and Lucas for everything they did. It is appreciated beyond words. The venue was beyond elegant and beautiful and the table arrangements and flowers were magnificent . It really is a one-of-a-kind venue. I could go on and on how great the Timberlodge and Sterling are but they have an excellent reputation for a reason- they TRULY ARE THE BEST!! I heard so many wonderful comments from our guests about our wedding. It truly was a fairytale wedding thanks to everyone that works here! If you want a magical day to remember, this is definitely the place! ❤️

their passion for the venues and grounds. As mentioned being in sales and service, You hope that what is said is not an empty promise or no service after the sale. Let me be the first to say it kept getting better. Our wedding consumed both The Timberlodge and The Sterling, with our ceremony at the timeless Timberlodge which was breathtaking…. From little details like even the staff on a busy golf day directing golfers and people with NO Interruptions! Reception followed at The Sterling in the same professional and five star service!!! Your wedding goes by so fast, but one thing you will notice are problems…. THERE WASN’T A SINGLE ONE OF THEM !!!! As a business owner I asked guests how there experience was….one of the comments that stuck with me was, “it was beyond perfection” from one of the most particular and hard to please guests. That’s when I knew I had to voice myself and leave this review. IF YOU WANT A TEAM THAT CARES ….. Book your wedding here. IF YOU WANT SERVICE WITH A SMILE….. book here IF YOU WANT GREAT FOOD, ATMOSPHERE, ATTENTION TO DETAIL, BOOK HERE!!!!! There is a reason why this venue and tram was voted best Wedding Venue in WNY. Thank you Michael, Zak, Lucas, Geoff, Clint and all the other staff you made this the most memorable day of our life !!!!

eel right at home! I truly have not been to a wedding where not one person didn’t like the music food or location until now on our wedding! Friends and family told us that we set the bar high for any of our other friends getting married in the future. The food is prepared by a chef which leaves you wanted more. Could not be more impressed by every aspect of this venue and team!

ed them and were what truly made our day the best day of our lives! We cannot say enough positive things about Michael. He is smart, such a hard worker, kind, funny, light hearted- all of the things you could hope for in a wedding coordinator! We are getting so many compliments about the venue and how great the night was- my husband and I enjoyed our entire night without a worry in the world. So thank you to The Sterling, Michael, and all the staff members who made our day so perfect!

their Natalie was there to welcome us with a smile on her face making sure everything in the bridal suite was just how I wanted it. But honestly the day was what it was because of our coordinator Hannah. From day 1 she made us feel like we were the only couple she was working with. Responding to all of my crazy questions/emails in a timely manor was much appreciated. She was genuinely a rockstar. ALL day long she checked in with us to see if we needed anything (with a new drink in hand which I appreciated very much since we really didn’t have time to get them ourselves lol). Every bride needs a Hannah.

, and accommodated all we desired. What a perfect place to hold our dream wedding!

were AMAZING and easy to work with. Michael is a veteran of many, many years. From what I heard, Paige is a new hire, but from the first day I met her until even afterward (I left something at venue to be picked up), she worked with me and my wife like she has been working there for dozens of years. The Sterling got a STEAL of a hire! Megan, our banquet captain made sure we were fed and we had more food and drink than we could handle! Again, they are the best and I would recommend this place 10x over!

essed. This venue and the wedding planning staff, pay a great deal of attention to all the details. Hanna was the wedding planner and did a fantastic job. The the wedding couple and their families looked relaxed and like they were enjoying themselves. The Sterling is stunning and spacious. The outdoor space is amazing and very fun. The food was hot and delicious, especially the steak! For wedding food, this is the best we ever had. I know of multiple other couples who are planning their wedding here and they will not be disappointed. Thank you Sterling staff for making a very special day so enjoyable and flawless!

rs. We attribute the perfection of our day all to our coordinator Hannah and her team. Hannah met every challenge or question with a smile and enthusiasm, always asking what she can do for us at all times. She knew what we or any guest needed at all times before we even asked. She worked perfectly with us over the phone, answered any texts/emails promptly, working with us when we lived in an entirely different city. Hannah was always a calming presence during the biggest day of our lives when we may have been stressed about a situation. All of our guests raved about the sterling, all of the staff involved and the amazing food. My wife and I can't say enough good things about this venue but more importantly, Hannah, who made this day the best day of our lives. We wish we could relive this day all over again!

ual that assisted us was so wonderful, responsive, professional, and incredibly easy to work with. I can’t even count the number of guests that were raving about the staff’s kindness and efficiency! The Sterling team removed every ounce of stress from our big day allowing us to soak in every second! Now a huge round of applause for our wedding coordinator, Michael, who is truly heaven sent! Not only is he one of the MOST GENUINE humans I’ve ever met, he is simply just incredible at what he does. From the moment we met him, he went above & beyond to make sure our experience was second to none! He helped bring our vision to life and made our day more than magical. Our dream wedding couldn’t have been made reality without him!!! June 24, 2022 was the truly best night of our lives! The Sterling Team, from the bottom of our hearts, THANK YOU!!!!! We cannot recommend this venue enough!

as easy as possible, he is thorough and organized. Michael takes the time to make sure he is personable and gets to know you. He isn't just someone who stands on the sidelines and runs the show. He jumps in where its needed and even served when hands were needed. I can't say enough good things about our experience and the guests who attended felt the same.

how smooth everything ran! We loved having our ceremony on the island and the photos of our first dance on the catwalk turned out amazing! I can not express how grateful we are to have had the opportunity to work with Michael, one of The Sterling’s coordinators. It is difficult to put into words how PHENOMENAL he was! Every call, text, email, request, you name it, Michael always responded promptly and enthusiastically. He made every single request we had come to life and made our day truly magical. We wouldn’t have been able to do it without him!!! Overall, our experience with The Sterling was a 10/10.. highly recommend!

ring the months leading up to the wedding. Firstly, the staff turnover is really high. Each couple is given their own personal wedding planner assigned to their day and the first one we had was a girl named Emma. She was very cold, she never did anything “wrong” but for the price you’re paying, you’re expecting them to go above and beyond for you, and she was less than average at best. She hardly ever answered emails or phone calls, was always so curt and cold and would make us feel like we were bothering her whenever we asked a question. My mother reached out to her about something and was told she “doesn’t speak to mothers, only the couple”. Additionally, during my planning there were Covid restrictions and I told her I was nervous there wouldn’t be dancing allowed and I didn’t want to spend so much money for a formal dinner, her response was basically “idk what to tell you” not even really any sympathy. Just really someone who should not be in a luxury customer service type of role. We also planned our rehearsal dinner at the same venue and I was told we had to be in an out in one hour. Like one hour to rehearse, speeches, eat. For 50 people. When I was spending a ton on the wedding! I thought that was ridiculous. She acted as though she was doing us a favor by letting us have dinner there at all. So some time passes, and I reach out to Emma about something and I get response from a new planner, named Dana. I’m told by Dana that Emma was fired. My first thought, yeah that makes sense, she wasn’t great at her job. Dana was actually really good. I was pleased at the new planner. After meeting with her, weeks go by and I see someone talking on a Facebook brides group that Dana left suddenly. This is like a month before my wedding. Dana had quit. So I reach out to the sterling and I’m like guys, what’s going on with my wedding? Who’s my planner? And I get a response from EMMA. They rehired the planner who had been fired for not being good at her job. At this point I reach out to the owner, mind you this is an extremely expensive venue that nickels and dimes you for everything yet I can’t get Emma to answer me about things like decorations and menu etc. In total we spent over $40,000. I get a hold of the owner and I told him I was a bit dissatisfied, my words were “I’m spending over $40,000 with you guys and I’d really like to be treated with good service” he cut me off, laughed, and said “everyone pays $40,000 for a wedding that’s nothing special” I’m sorry what? He came off so arrogant and entitled like I owed him my money. In the end, I had a beautiful wedding day and I would like to shout out the waiters and bartenders who did an exceptional job, but the issues leading up with the planners and owner definitely caused anxiety that was never necessary.

black and white. This place has it all and then some when it came to coordinating both of our passions within one. We are going an extremely non-traditional wedding and upon arrival speaking to Krystle, I firmly believe she was more pumped than we were for our wedding. Not only her but Michael, the coordinator and Lauren, one of their infamous vendors, we’re also so extremely and on board with our thoughts and ideas on our wedding. Not once during our tour did we feel unwelcome or judged as we had other venues We are from Syracuse and we 100% fell in love with the pictures, but upon arrival it was so much more as we filled with tears entering the parking lot. In regards to non-traditional, we mean we are not doing a dance floor nor first dance, however where creating lawn activities to keep our guest occupied and that was something that they totally down to help us out with. We are also including both of our dalmatians to be our ringbearer and flower girl and I cannot tell you the excitement in everyone’s face and voice when they heard that we were incorporating spots in every part of our wedding including our fur babies. Our “spots” are so important to us and the fact that not one person questioned our dogs made us feel more committed to booking this venue. To top that off we do not have a lot of guests for our wedding and the icing on the cake is one Krystle suggested that we have our guest sit in the form of circles for our ceremony to resemble spots. That team is quick on their feet, very unique in regards to their brainstorming and they brought more ideas to the table than we had already had. We thought we were pretty unique with our non-traditional wedding but they added much more kick to it that I promise you I genuinely cannot wait to start planning with this team. If you’re even considering this place, especially if you’re from the Syracuse or Rochester area I would highly recommend going to the tour and speaking to this incredible team. We took the 2.5 hour drive and didn’t regret because we landed a handful of individuals who understood and want to help aid in spotted day.

so easy and truly did everything he could to make the wedding a dream. The whole team were so easy to work with and wonderful. They were all so helpful and I did not have to worry at all day of wedding, everything was taken care of. I honestly cannot recommend them enough!! Not to mention the venue is stunning. I continue to say that I wish I could relive this weekend but over and over again and The Sterling and their team were a huge part of that. I wouldn’t change a thing!

bride along with separate dancing room and dining, bars located strategically for access. The food was delicious and portions generous. Plenty of parking too. I cannot say enough positive things about the setup and serving crew, and the event planner and coordinator, Natalie and Michael are excellent….top notch. We are very pleased…Father and Mother of the Bride.

plan every detail of our event to make sure everything represented us well. The space itself is such a a beautiful simple canvas that comes to life with even the smallest details. All of our guests had the same reaction as we did when they walked in and looked around. We loved having the option to create virtually whatever floor plan to work best with our guest list and adjust as needed to optimize the placement of our DJ with the dance floor, the gift table, family photos and so much more. If you are a creative person you can transform this space into so many different things - it was really inspiring to see their tagged photos on instagram to see what other couples did with the venue. I would be remiss if I didn't talk about the food - my jaw dropped when I saw how generous the serving size was. I've heard from so many people that brides are usually too nervous to eat the day of their wedding, let me tell you I didn't miss a meal all day and dinner was no exception. The food was absolutely delicious and what's more impressive is I didn't hear anyone say their steak was overdone or anything was cold as if it had been sitting out for a long time. We opted to do all passed appetizers rather than any of the charcuterie tables that were available as we felt it would give guests more things to try. The Swedish meatballs were a huge hit, as were the grilled cheese and tomato soup shooters, and classics like caprese skewers. Regarding pricing - there were no surprise prices. The Sterling was very upfront with us when we put in our deposit in November 2020 what the typical price increases for food and beverages is each year which really helped us plan our menus and stay in budget. I have read horror stories about charges to rent plates, silverware and then WASH those items. The fee to rent the Sterling includes SO much including the priceless expertise and assistance from the coordinator. Speaking of coordinators, Michael was there to help us at every turn with changing COVID guidelines in the county and made sure we were hosting an event that we and our guests felt comfortable celebrating in. Michael also took over the hugely important job of contacting our vendors (DJ, Florist, Cake etc) the week of our wedding to provide them with details they needed. This was a huge help and eliminated a major task from our to-do list. The rest of the staff including Natalie was instrumental in executing all of our plans day of so that we could just simply enjoy our wedding! We also had our ceremony at the Sterling - I was at first apprehensive about having it in the enclosed heated patio in the back, but I promise you when I was walking down the aisle, the last thing I was looking at was the outdoor plastic flaps that enclose the space. We were able to easily transform the space into a beautiful location for a ceremony by adding a few details to the arbor and filling it with our family and friends. Thank you to everyone at the Sterling for helping us plan a wedding and New Year's Eve party that we will remember for the rest of our lives! Advice to those planning their weddings - try to enjoy it! All the stress and time was worth seeing all of our plans and details come to life.

ns or ideas that I had, and supported us throughout our entire planning process. The night of our wedding, everything went perfectly. He brought me some champagne and a card and checked in all day long to see if I was ok. The food was incredible, drinks were awesome, decor was stunning, and the band was incredible as well. Michael walked around and welcomed guests, talked to people in both of our families, handed out our light up styrofoam sticks, and helped us get the party going! He informed guests about our photo booth/guest book, made sure that we always had whatever drinks we needed, and also took care of our families as well. Michael is organized, kind, funny, understanding, and most of all, professional. I am going to miss talking to him so often, and am so sad that the big day is over. 😞 for any bride looking for a one-of-a-kind venue, look no further. And request to work with Michael for the night of your dreams!! ❤️ I truly can’t thank him enough for all of his time, patience, and knowledge. I truly want everyone to know how lovely he was. Michael for President!!!!!

ntract, to the moment we said our I Do’s and partied the night away, the Sterling staff never ceased to amaze us with their responsiveness, their service and just their overall desire to make your special day their top priority. Getting married during Covid everyone assumed planning must’ve been a nightmare for us but honestly the Sterling handled Covid so well and took away any stress that couldve come from it and did everything in their power to make our wedding hopes a reality. Our planner Michael, the Walt Disney of wedding planners making our dreams come true, was nothing short of absolutely incredible, from our surprise first look with our dog, the non traditional wedding entrance, to our decor, to our very large wedding party, to all our crazy wild partying, he made sure everything went more perfect than I could’ve ever hoped for. Now let’s talk about the staff during the wedding! PHENOMENAL! From the moment we walked in the door for getting ready, till the end of the night while we packed up. Throughout the night a staff member was always coming up to me or my husband, without any request, to make sure we always had a fresh drink in our hand (I felt like a damn celebrity!). Our guests and bridal party all night continued to comment on how amazing and attentive the staff was and they were just blown away. Your wedding day is one of the most special days of your life, if not THEEE most special, and The Sterling takes that responsibility you put into them very seriously and goes above and beyond to make sure it’s a night you will always remember. If I had to do it all over, I would go with the sterling again no doubt about it!

s simply AMAZINGGG, For the planning meeting the day before the wedding Natalie and Michael made me feel SOOO at ease. They had it under control and they made me feel like it was a piece of cake, even though I had brought so many decorations. & the day of Tamika and Michael KILLED IT, they worked their butts off to make sure everything was amazing and went off with no flaws, it was perfect and I appreciate all of the work they put in! We had a few requests, like to move a few tables for the overflowing dance floor, and they were able to put things in motion so quickly and effortlessly. Because of the staff we were able to have the most wonderful day without worrying about a thing. The Negative: The months leading up to the wedding, we had so many different wedding planners that I was stressed, with each new planner I had to re-go over each piece to make sure we were all on the same page, with some times little to no response back. Food : From what I had and the overall consensus we have heard that everyone loved the food, The mashed potatoes were great, carrots were awesome, a guest said they hate carrots but actually ate all of theirs! the Salmon and steak were prefect. Much of our guests couldn't stop raving about the passed appetizers! The only thing I am disappointed about is that we had apps passed that were supposed to be "Bacon Sirloin Blue Cheese Skewers" I didn't have any of these because I'm not a blue cheese fan but apparently there was no Sirloin in the skewers, so many people loved them BUT said "wait there was supposed to be steak in them?" We spent more money on these and I'm disappointed they weren't the same from when we had them at the tasting, what happened to the sirloin part, I'm not sure. BUT the shrimp display everyone LOVED, they were jumbo for sure! One more annoying issue was that we had been told back when we booked that we would get "10% off reception" for booking when it was not even build, which we thought meant 10% of the total, when we got the bill we found out it was total of the food and non-alcoholic drinks. This was extremely frustrating because no where on any piece of paper that we were given did it say this, there was no fine print or explanation at all. I would say, if you have a discount, you need to make sure you know EXACTLY what it includes. This was a lesson learned for us. Overall even if someone told me what would have happened with the before the wedding stress, i would still have chosen to have it there. The wedding at the end of the day was perfect that it was worth the stress mainly thanks to the day of staff!

ride and groom suite were the best touch and helped the day run so smoothly. It is amazing to have your hair and makeup done at the venue space. The entire space is a beautiful blank canvas so every bride can see a different vision and bring it to life. The bartenders made our signature cocktails better than I could’ve imagined. All in all, I know that any couple that gets married at The Sterling will feel so special and have the best wedding that is unique to them.

n finished being built, and that’s when we first met Krystal. She was always quick to answer our questions and super accommodating. From there, the team was consistently friendly and responsive. They experienced some turnover during the pandemic, as most facilities have, but they wound up assembling a rockstar team that takes true pride in their work! Not to mention - the food! Our guests are still raving about the food! Everything including the assortment of hand passed appetizers, beautiful crudités displays, shrimp displays, and dual entrees were exceptional! They even helped us come up with a signature drink for the bar! It was absolutely phenomenal. Tumika and her team were incredible the entire night. There was NEVER a back up at the bar and people were complimenting us on how wonderful everyone was!!! Arrowhead’s Food and Beverage Director, Chris, has put together a great team at The Sterling. We, as well as many of our guests, are just so impressed. From the moment we walked in to the moment we left Chris and his team made us feel like we were important. They calmed our nerves, made us laugh, and showed us true hospitality. I just can’t say enough good things about this team. I wouldn’t hesitate to have another event at this incredible venue! Highly, highly recommend!!

suring every detail, every request and every aspect of planning was gone over and double checked. By the night of the wedding I was 100% secure that everything was taken care of, all I had left to do was enjoy the night! And enjoy the night we did! We had 180 guests and the room was very comfortable. We had a large dance floor and still plenty of room for cocktail hour and a beautiful dessert table. Cocktail hour set the tone for an incredible night! Signature Cocktails, Passed Appetizers that are still being talked about; grilled cheese and tomato soup shooters-amazing! The Bar Staff was attentive, fast and still found time to be personable and so welcoming to our guests! Dinner was spectacular, not only was it delicious, and hot, but all of our guests were served almost simultaneously. It was incredible. After dinner we had Late Night Snacks; French Fry and Pretzel Bars-the perfect snack after cocktails and dancing! And, the guys loved the Cigar and Whiskey Bar. We ended the night with a Sparkler Send Off-it was magical. And the best part, I did not have to worry about a thing, the Sterling staff had everything covered!! From start to finish, from wedding coordinators, to managers, to wait staff and bar staff-every single person and every part of our time at The Sterling was Perfect! I would not hesitate to recommend them to family or friends for any party, wedding or social event. My only regret-- is that it is over. I am going to miss our Sterling friends, and all the fun we had planning my daughter's wedding. Bravo Sterling Staff!!!

m start to finish. The staff was super organized and helpful which made the wedding planning process effortless. Thank you Sterling Staff!

ssed bride and we had the pleasure of working with Dana on our special day and BOY did she pull through. Any question I had whether it was 8am or 1am in the morning she was there to answer. She made all the stresses of my special day disappear. On the day of, I had needed help setting up all my decor, signage, florals, etc..since I had DIY it all myself. I had a vision and Dana exceeded it! She and the Sterling team did everything they could to make sure when I walked out of that bridal suite that I was satisfied and I was. I almost cried how perfect they made that vision come true. All day, the Sterling team made sure my husband and I were taken care of, “do you need a drink”, “how are you doing”, “is there anything I can get you”. My list goes on. So not only are you going to get the most beautiful venue, scenery, and more but you’re getting a team who wants to see you shine on your special day without a worry in the world.

ntly ignored us. Our late night stations were set up in the rain and not once were we asked by the coordinator if we needed anything. We’re only giving 2 stars for the service staff because they were great but the coordination was terrible. We had 3 different wedding planners throughout the entire planning period. They couldn’t even take the time to change a generic email from “Mr. and Mrs.” to “Mrs. and Mrs.”. Definitely skipped all the little details we were so excited to have with this venue. Highly recommend spending your day with a staff that values you and this was not it.

as so nice, responsive and attentive, and the decor team put together a gorgeous display for the reception. We received so many compliments on the food and atmosphere. Our wedding was in great hands with The Sterling, we didn’t even have to lift a finger!

Lauren was very helpful and made sure we were taken care of all night. Definitely recommend!

y becoming a yellow zone I reached out on 11/9/20 for my wedding on 11/14/20 and The Sterling was able to accommodate us with just a 5 day notice. They even met with me and my fiancé the day I emailed them, these awesome ladies literally stayed late at work to ensure that I would have my dream wedding come Saturday. Being a covid bride is stressful enough and switching venues last minute turned out to be such a easy transition due to how incredible the staff at the Sterling was!! Lauren the wedding coordinator was present during my whole reception and ensured that everything turned out perfect. I honestly have the Sterling staff to thank for making my wedding day the best day of my life. Not to mention it is hands down the most beautiful venue in WNY! Last year when I got engaged I did not consider Arrowhead due to the distance but honestly it is worth the 40 minutes drive from Buffalo and back and all of your guest will realize that as soon as the take one step inside! I wouldn’t change one thing from my wedding day and I know I was meant to have my reception there because I could not even imagine having it any where else besides the Sterling!! The Sterling will forever be my top choice and recommendation for anyone looking for a wedding venue. Trust me, you will not regret it!

everyone we have spoken to has been so kind and excited for us, so easy to get ahold of, willing to answer any and all questions, and the venue itself is stunning! The Sterling was clearly designed to accommodate a wedding, and there are so many small touches that made the venue stand out as the perfect wedding venue for us. We are so excited to continue our wedding planning process with everyone there!

or venu I would highly recommend. The newly built property is breathtaking as well as the scenery surrounding it. The staff so far has been awesome! They are super organized & very helpful with any questions or needs you may have. Although our wedding isn't for some time I'm looking forward to spending our big day at this beautiful venu!

ther customer. Krystal was so welcoming and patient with our questions. Even though our date is a ways away they have been quick to respond to our questions via email surrounding COVID uncertainties. We can sleep at night knowing their staff will take care of us through all these challenging times!

She also provided us a packet with pricing details, vendor recommendations and more. We are new to wedding planning so we had many follow up questions. Krystle answered them all very clear and detailed. After booking we met the rest of the team Lauren and Amanda who provided us with more helpful information and tips. Lauren took the time to call me to share in my excitement. The gesture made me feel so special. Booking our wedding with the team at The Sterling has been so easy and exciting. I can’t wait to continue to work together and plan our dream wedding!

sion we made. We first worked with Krystle and she was so welcoming and kind. We booked our date immediately. Through out the rest of our wedding planning we worked with Amanda, and she was AMAZING!!! There is a lot that goes into a wedding reception and she was unbelievably informative, helpful and patient through out the entire process of planning a wedding while COVID-19. Due to COVID we ended up being the first wedding to be held at the new venue! We were grateful for being able to have our reception and we ended up with a small intimate reception, which made our day special day even better! The Sterling is the ideal rustic chic venue. The wedding planner Amanda and her team truly executed the perfect first Sterling Wedding for my husband and I!

othing but helpful, always responding to emails promptly, and making all our requests a possibility. I have Celiac Disease so the fact that almost all the food could be altered to be safe for me to eat, was such a relief as a bride. The day of our wedding was so fun and stress free! All of the amenities and assistance from the Sterling staff made our wedding a dream come true! I can not recommend the Sterling enough for your dream wedding!