The Stevens Estate was an idyllic setting for our summer South Asian wedding, but a staffing change shortly before our wedding soured our experience in the final weeks.
We visited SE in the summer of 2020, and immediately loved it. The grounds... are gorgeous, there is plenty of parking, and multiple areas in- and outside the house for guests to explore. If you want a classic New England feel, with a gorgeous backdrop, you'll love the SE. From the bridal suites to the landscaping, everything is exquisite. Joanna, the erst-while director of the estate, was very flexible and patient in answering my Qs and ultimately we felt confident about booking the SE for summer of 2021, despite having no idea what the Covid situation would look like in a year, because we trusted we were in good hands.
Fast forward about eight or nine months, Joanna and Humara (the Event Manager at the time), were doing a great job of communicating ; our 60-day meeting in May also went very smoothly. However, things started to get more difficult a couple weeks later when we learned that Joanna would be leaving the SE, and that Humara (who had previously been assigned to us as just a day-of coordinator) would be taking over.
Humara clearly had much less experience than Joanna, and it was obvious that she was over capacity with basically single-handedly coordinating all the wedding/events at the SE this summer. Her communication was often unprofessional, she had to be reminded of details multiple times, and we got multiple frenetic and confused emails in the month leading up to the wedding (including one that was sent DURING our wedding ceremony about "Important things to know before your wedding day"??!) To her credit, Humara did gamely try to work with us when we were having issues with our caterer and were looking for a last-minute alternate less than a month before the wedding, which I appreciated as it was a tall order. But overall it was just plain stressful to work with her due to her chaotic communication and the fact that she would forget things and then act like it was our fault.
On the day of the wedding, all I can say is that it was a success DESPITE Humara and her team, who seemed totally unprepared and unconcerned with us having a smooth client experience. One example was that Humara had berated one of our child guests about scattering rose petals as part of the procession -- instead of talking to an ADULT, she scolded the child before the ceremony, upsetting her, and then sought her out to tell her to clean everything up afterwards. It was totally unprofessional and we had to apologize to the child and her family afterwards for the way she was treated.
Despite all the chaos and stress created by the staff, we still had a beautiful wedding day (gorgeously chaotic, I like to say) because of the stunning and well-maintained grounds. Our guests absolutely loved the venue, and it was great that there were so many areas for guests to explore and take pictures. I believe the SE is getting turned over to private management later this year, which hopefully will improve the experience for future guests. I would recommend the SE to future couples IF there is better management, as I think the venue has a lot of potential. However, the SE leadership short-changed us (and probably other couples this summer) by putting a single, less-experienced staff member in charge of the entire 2021 wedding calendar at a gorgeous and in-demand venue.