The Tides Inn

into some issues with the bridal suite and some disorganization around our reserved block. We also discovered the evening of our wedding that there was another reception right nearby that the Tides knew about (as they were booked by this party to stay on the premises that night) and they did not tell us. They also had a musician performing at the venue just up the steps from where our reception was held. Our DJ had to compete with a lot of noise...

l, and pretty efficient. Then, she left the Tides and was replaced by someone from the sister property in Arizona. The fact that I am having trouble pulling her name (Stacy, that was it), should tell you something about her customer service. Very close to the wedding, she unnecessarily terrified us about having music in the reception space (even though I had it in writing from Laurie that music in that room was fine). Music was an integral part of our wedding and had she done her research before talking to us, we could have had less stress. Then, on the day of the wedding, she didn't check in with me (the bride) even once. The wedding party said she was not helpful when they would ask for her assistance. She helped set up for the ceremony, and then disappeared either before or right after it started. We never saw her again, even though the reception was also at the hotel. We only had two flower arrangements outside, and my wedding party had to bring the into the reception space themselves. They could not find the wedding planner, or any other staff to assist them. We had passed hors d'oeuvres and a mashed/sweet potato bar for our short reception. The hors d'oeuvres were wonderful. My guests adored the country ham biscuits and fried oysters. However, they placed only whipped cream, and no sour cream at the mashed potato bar station and many guests has an unpleasant surprise. But, hey, that helped make a funny story for the future. Additionally, we had customer service problems while staying in the hotel. For example, on the wedding day, I asked for champagne flutes to be sent up to my room. It took an hour and three calls before this happened. The Tides Inn is a beautiful place. Absolutely lovely views. But if Stacy is still the planner, I don't know if I could recommend it. I recommend it for the views and food, but not for the customer service.

time, but had never made it. When we got engaged and saw they do weddings, we needed to see it and we were not disappointed!! The three biggest reasons we booked at the Tides: delicious food, incredible view, and Laurie!! From the moment I sent my first email inquiry, Laurie helped us every step of the way. She was very responsive and you can tell she loves what she does. Every email and all of my millions of questions were promptly answered. Another great thing about the Tides is their flexibility - they really want to make your wedding vision come to life! There are so many rooms and outdoor locations to host your events, you really feel like you have a one-of-a-kind wedding. We had about 60 friends and family at our wedding, and we hosted a welcome dinner, the wedding, a s'mores bonfire on the beach, afterparty with late night munchies, and a farewell brunch. All events were wonderful and had a backup plan in case of bad weather. Our guests cannot stop raving about how wonderful everything was! Laurie and her team truly gave us the best weekend ever! If I had to do it over - I would ask more questions about types of rooms/rates. As this was a destination wedding, all of our guests needed rooms and not all rooms are the same. We figured this out a little late but Laurie helped us with our room block and made everything work. My hubby and I stayed in the Lancaster suite which was beautiful and secluded. All of the girls got ready in the suite, we had breakfast and lunch delivered too. The Spa was able to accommodate everyone for hair and makeup, which was all done in the suite. Everyone looked beautiful!! If you are looking for a place that does it all - look no further! This is a very unique venue and you cannot beat their food and atmosphere!