The Trailhead at Cascade Lofts

ing we had all of our details ironed out and ready to go for the special day. Our guests loved the vibe of Trailhead and had a great time!

xtremely responsive. The space is AMAZING- the decor that exists speaks for itself, so we were thrilled we didn’t have to add much more at all! The indoor/outdoor feel (in the nicer months, the garage door will be open for your party!) was exactly what we needed- guests were able to congregate both inside and outside without feeling like they were left out/missing anything! The staff was wonderful the night of, and we had the best night ever! Could not imagine our big day anywhere else!

ond the COVID stuff, the event space is amazing, it was perfect for us and our special day. The suite we stayed in upstairs was amazing! Absolutely will consider them for big events in the future.

at the day went well. Her staff was extremely helpful and friendly. The bride used the bridal suite onsite which was very convenient and had plenty of space for the wedding party to get ready. I highly recommend this venue!

s. It also breaks our hearts because this venue has such wonderful reviews and it seems our experience was an isolated experience. We tried to reach out to trailhead first with our complaints, it’s been two weeks and they didn’t even have the courtesy to write us back or even acknowledge that they received our message. I’ll start with the positive, the venue is beautiful, I’ll give it that. Unfortunately that’s about it for the positive. Here are our concerns/complaints: First, they violated many aspects of our contract. It was stated in the contract that they’d set up tables, chairs, and linens. They did set up the tables and chairs however they missed a few which caused us to have to find more tables since they (the staff) didn’t help. They also didn’t set up the linens. While I was getting ready, I had to go down to the venue to help set up and gather family to assist. This all happened when the staff was just on their phones. We were told they’d help tear down and would put all of our things at the front of the facility to gather either that night or in the morning. That also didn’t happen. We had to tear down and they told us we had to remove everything that night because no one would be there in the morning......so when my wife and I should have been enjoying our wedding night we were there tearing down. Our family eventually sent us to the bridal suite but when they were loading everything up, this lady looked at them, locked the doors at 11 and walked away without even asking if they were done. What makes this worse is per our contract, we had the venue until 12. Speaking of staff, our experience with them during the event was horrible. Throughout the planning process, our main contact was Kaley. She was wonderful to deal with. We were under the impression that she would be there the day of the wedding, but she was not and we were not told this ahead of time. Instead we had Meranda who was nice enough, I’ll give her that, but the rest of the staff...RUDE. They we rude and short with everyone. There were many times when the staff would disappear from the bar. We had 150+ guest (some underage) and they’d just leave the bar. My wife had to wait for a drink multiple times....on her wedding night. Last but not least, we rented both the bride and groom suites above the venue. The bridal suite was fine and exactly the one they showed us. The grooms suite however was not. We were shown a 2 bedroom 2 bath suite and were told that would be the one we’d get. Much to my surprise when we checked in, we were shown to a one bath studio. This proved rather difficult since most of my party was staying with me. In the end, all of this probably doesn’t matter, but it does to me. My wife and I have gone through hell the past few years, my wife saved my life by donating a kidney to me, and what helped us get through all of this? Looking forward to that reception and knowing that we could celebrate life and our wedding with our family and friends. My wife deserved to have everything she wanted and to be treated with respect. I could not care less if the staff treated me like shit, but not my wife. She did NOTHING to deserve that. In the end, we are married and that’s all that matters.

rtenders. The location was perfect and the venue itself it so beautiful and made such amazing pictures I can't wait to get them all back. We had some many compliments of how beautiful the venue was. Wish we could give more than 5 stars! Book your future events here!!

s were amazing, everyone was beyond thrilled. A HUGE perk about this venue is there is a bridal AND groom suit. They are decorated top to bottom to make for the cutest pictures. I cannot thank everyone at trailhead enough. My wedding was everything I could’ve ever dreamed of.

s. Kaley was amazing and so helpful. The venue was beautiful and the staff was great. The grooms suite was perfect for both the boys and girls to get ready in, plenty of space. Kaley was present all day to make sure that everything went smoothly which was so helpful especially since we had two ceremonies and two cocktail hours. Our wedding was perfect here.

ch we enjoyed working with Kaley. After our initial tour of the venue and communication with Kaley we knew this was the place we wanted to share with our family and friends for our wedding reception. The staff managing and running the event space were kind and helpful. I also recommend checking out the additional rental of the bridal suite apartment. I loved having family and friends together as I got ready. It is conveniently located right above the venue. As far as locations for pictures, you will not need to travel far! The grounds around venue are endless, as well as the options inside are prefect for the unpredictable Ohio weather!

don’t think wedding guests should be charged to park. The greeter at the door was just staring at the parking lot. I had my hands full coming in and I had to knock to get him to open the door. The food was cold and they ran out of butter before everyone was served. The food table was not very attractive. It definitely need some dressing up. The appetizers of cheese, meat, fruit and crackers were all heaped together on a platter. You couldn’t even really see what was there. Our table was right by the kitchen door and we could not hear the toasts over the kitchen help talking loudly even after we told them and asked them to quiet down. The sound system was not very good. I would not recommend this venue.

to emails and she was very accommodating. The space at The Trailhead is so beautiful and elegant. The moment we walked in to tour it, we fell in love instantly, and were blown away by how perfectly everything turned out. I would recommend this venue, and Kaley to anyone and everyone! We had nothing but positive experiences!! Thank you Kaley and The Trailhead team for making our experience so good! You went above and beyond and we are forever grateful!! It turned out better than we expected!!!!!

ctly what we were looking for our wedding. Our guests were amazed with the space and loved its character. We worked with Kaley, the event coordinator who was absolutely amazing! We expressed our ideas and she was able to help make our perfect wedding happen. Trailhead offered tables, chairs and linen in their overall price, which was a weight lifted off of our shoulders. Trailhead is attached to loft apartments and we were able to rent two of the rooms for the bridal party to use. This was extremely convenient and the rooms were beautiful! We just loved the space and enjoyed working with Kaley! We would highly recommend Trailhead, Kaley and her team for any event in the Akron area!