I rented this photo booth for my daughter's wedding in October after meeting them at a Bridal Show. I was very impressed with what they promised. The photo booth concept is aweso...me, however this company did not deliver what they promised. We were told the booth would be staffed by someone who would make the day extra special and who would make the photo book the "guest book" for our day.
Unfortunately, I felt like we got their "B team" to do our wedding that day. The girl they sent did not greet guests, did not encourage them to sign next to their photo in the book and in fact spent most of her time on her cell phone, even sitting IN the booth at times. Poor customer service., We did not expect every guest to use the booth, but we were assured the staff person would make the experience FUN for those who did and make sure guests signed the photo book. This did not happen. The girl they sent was clearly not happy to be there.
Imagine my surprise and disappointment when we received the photo book and saw that MOST of the photos did not have a signature or well wish next to it. This was supposed to be the guest book!
When I called the staff with the Traveling Photo booth after the wedding to discuss my disappoint, I felt like I was treated like I was a liar and that I was making a big deal out of nothing. When I explained everything to management they defended their staff person and did not acknowledge my concerns . Extremely poor customer service.
What I wanted was for them to understand how important this was and that we can't go back and relive the day. The photo book as the guest book concept is amazing, but only if it is signed by the guests.
I believe the Traveling Photo Booth typically does a good job. It all depends on who they send to staff the booth. My recommendation to anyone renting from them is to get reassurance that they send someone who cares about your day, the photo booth experience and the finished product.
My son is getting married in June 2018. We will be renting a photo booth from a different vendor.