The Ultimate Bride

Shopping at the Ultimate Bride was amazing! I had a one on one stylist that pulled dressed to my liking. Egzona was very knowledgeable with sizing and color options for every dress. One thing that stood out to me the most was how clean the location was and how well they took care of their sample dresses. Other bridal stores left the dresses on the floor and it was hard to walk around and change when dresses were everywhere. They also order brand new dresses that could come in 3-5 months instead of 6-8 months like other stores. All over a wonderful experience!

I attempted to just eyeball the amount of dresses they had in shop in my size range (plus-sized bride) per recommendations from other brides online prior to my appointment. The staff was rude and unwelcoming when I made the request. The day of my appointment, the employee working with me was so kind and listened to my needs. However, after being assured they had “the largest plus size selection in STL” I was very disappointed by the number of options in sizes remotely close to mine to try on (after calling in advance to specifically ask the largest size they carried). Hard to imagine myself feeling beautiful in a dress when the back is gaping open in spite of panels/clips. The fitting room was stuffy and uncomfortable. I had a much better experience at another shop.

I am only giving one star because I have to. I had a few different things happen that ultimately left me with a bad experience. I had gone dress shopping and found a dress I liked but wanted to customize. The original dress fabric came in a champagne color. Anyway, I ended up ordering the dress and asked for the fabric to be white/ivory and was vocal about wanting only white multiple times. I also asked for the neckline to be plunged right below the chest. As I was checking out, I read over my contract and everything looked correct, color and all. When I went to pick up my dress, both things I asked to be customized were wrong. The fabric was still champagne and the plunge when right above my belly button ( a huge difference). Their reasoning for the color mishap was: The color I asked for was the one on the contract but "champagne" was the "second" color on their contract. I wasn't totally sure how we had different contracts but I never received clarification on that or the plunge mishap. When I back into the store, one of the first things the owner said was, "we have a 99% success rate." and continued to say it throughout the night and even on the original phone call. It was frustrating because it seemed like the owner was intending to push the mistake on me and the store could do no wrong. When my new dress came in, the plunge was still incorrect. The plunge was supposed to have sheer holding it together, but it came with fabric instead of sheer. I instantly shelled up because for the second time, my dress came out not as anticipated. The owner asked if I was ok because I was visibly upset. My response was something along the lines of needing time to process a 2nd messed up dress and wanting a moment alone. She rolled her eyes and walked out. She sent in the seamstress. This upset me because I feel like I responded the best I could do in that situation (was not rude, just wanted time to process) and I don't understand how I could have angered her, given I am the one with a messed up dress for my wedding day and why she never reached out again. When I met with the seamstress she assured me the plunge would be fixed with sheer. I was not able to pick up my dress until 7 days before the wedding. When I went in for my final appointment, the dress was still incorrect. All I needed for alterations was my dress to be hemmed at the bottom, the plunged fixed and for the sides to be brought in. None of those 3 things were fixed. The plunge did have sheer on it, but there was fabric on top of some of the sheer so it wasn't clean cut it was very ragged and edgy. The sides of my dress were still too big. The seamstress had to add silicone to the bra part to hold my boobs in, which she said would take 10 minutes and it took 40. My fiance drove me as i was nervous for this appointment and he was in the car waiting. My dress ended up being a bit too long on the wedding day and I ended up constantly stepping on it. On this day, there were two of us for alterations. Both of us were waiting for our seamstresses and the owner talked to the other bride and got hers. I noticed the owner look in my room and continue walking. The owner has not contacted me from the time she walked out of the room after me asking for time alone. While I understand she wasn't the seamstress, I feel as if she could have called when the dress was finished to check on the finish dress. At the end of the day, I don't feel like the problem was solved but I am out of space.