The Union Pavilion at Railside

ded up working w/ Jason & Joan. From the beginning working w/ Joan was difficult & we were surprised with the lack of quality customer service from someone in a customer service based industry. We set up a time to meet w/ Joan & she didn’t show (after making it seem like we were inconveniencing her b/c we couldn’t meet before 6 pm). She did apologize but followed this up by not being responsive to our emails or phone calls & I often felt like I had to chase her down to get info. Eventually Jason said to use him as a contact b/c we were having issues w/ the level of service from Joan. He was helpful & attentive & we felt much more comfortable w/ his help. One week before the wedding we talked to Joan & she mentioned that a local noise ordinance wouldn’t allow music to be played past 11 (in our contract we were told we could play music until 12). While we understood this wasn’t their decision we couldn’t believe they didn’t tell us earlier so we could contact our DJ to make schedule changes. A major change like this should be communicated to a customer asap! We tried to pay the majority of the balance a week before the wedding (w/ the remainder to be paid closer to the date). We had to follow-up multiple times with Jason trying to get a payment taken. Finally, the morning of the big day the payment was completed which left the balance & arrangements were discussed w/ Jason. 30 minutes into our reception, Joan interrupted & asked the groom for the rest of the payment! The whole situation was offensive considering it was our reception & the hoops we jumped through to resolve the issue earlier. The ceremony took place on the driving range & it was a beautiful location. However, there was a golfer using it during the ceremony. (Jason later explained that the range was closed but that no one enforces the rule). As a selling point to booking, we were also told we could use the locker room for our belongings & we found out on the wedding day that we couldn’t leave our things in the locker room (another unmentioned policy change). The reception went well. The outdoor tent is large & spacious w/ great views. The buffet dinner was well-received by guests & the food was good. However, the wait staff was a little overzealous & many guests had food taken away prematurely w/out being asked if we were finished. We also had several complaints about Joan being rude to guests! Sorry for the lengthy review but I wanted to give an honest summary of our experience. We can neither recommend for or against having your wedding at Railside. The venue itself was gorgeous but the last-minute changes & staff interactions w/ guests were subpar. If you have a lot of time or a wedding planner that can keep up w/all the details ensuring they don't blindside you w/anything last minture-the venue is a good option. But if you're trying to plan your own wedding & have little freetime I would suggest looking for a venue that is a bit more experienced & can help you feel confident in your planning! (We did follow-up w/ Jason to share our concerns prior to posting this review & felt that we were given a lot of excuses...but they did say they'll be making some changes so hopefully they'll be a better venue in the future).