This place has been a horrible nightmare from the start. The bridemaids dresses were ordered in way too small and we were told "sorry we never ordered from the company before" the gowns were all ordered by the deadline and we recieved them in June/July. The dresses were all too small and had to have several alterations to let the bridemaids dresses out. They still were never let out enough, because it couldn't be let out anymore. The day of the wedding all the bridesmaids were uncomforable in our gowns. We also had to eat the cost of alterations in letting the gowns out, when it wasn't our fault to begin with. We had them sized and it was the companys fault, the store should've been more apologetic and helped with the cost of alterations. Two of the gowns also were Way to short. Again, we ate the costs of having to add length to the gowns. The day of the wedding the dresses still looked way too tight and we were so uncomfortable in our dresses.
The bride also had a horrible expereince. To start with there needs to be better communication between the store and the seamstress.The seamstress confessed to us that she was very sorry for having to cancel on the bride during a fitting when the bride already drove 45 mins to Morgantown and they cancelled on her. The store told the bride that she had a death in the family. The bride and the bridemaids later found out that there was no death, the store just over booked the seamstress. The seamstress was very polite, but screwed the brides dress up! Never was there a final fitting, the bride got home with the gown, the seamstress was out of town, and the bride bawled the day before her wedding because her wedding gown looked horrible. Her nipples were showing, from all the last minute alterations that were done. Thanks to Oliveros Bridal and Boutique they saved her wedding and fixed her gown the day before the wedding. Kristin was super nice when I met her one day, Rachel was rude and rolled her eyes at times. This is not just a complaint from our bridal group, we've heard it from other customers as well. Please, save your time and don't go through what we had to go deal with!! This store didn't VOW to do anything for US!!