After my wedding was said and done I wrote a five page letter to the owner requesting my final deposit back (the lowest installment we made) because of how poor my event was executed. During my two year planning with the vendor, I had a wedding coordinator quit, no one told me until I called to file a complaint against her for no responses for almost 45 days, this just three months prior to my wedding. I made a complaint that no one communicated this change with me, but it happened again with my second coordinator. She quit just three days prior to my event, and they didn’t tell me until after the event. They managed to lose an installment check, then offered to cover my cancellation fee, but never did, until I went to the owner directly months later; even still we had to close our account and start a new one because they had no idea where they lost it. Not to mention, when the check didn’t clear my bank, I checked the status once a week and they ensured me it was deposited, it wasn’t until 6 weeks later the finance manager realized it never hit the books-I don’t see how a venue looses a check I hand delivered. I then requested to pay all future installments by card to ensure I didn’t have to open a new bank account should they lose another check, they told me I could pay with a card, but I would have to pay the 4.something percent surcharge. The evening of the rehearsal, they assumed we could rehearse in the cascade ballroom (which wasn’t even our ballroom, but it was raining), but the clients who had a wedding in there didn’t want us practicing with their decorations set up (I definitely don’t blame them), but there was a prom in the grand ballroom, so we were told to rehearse outside...in the rain. This of course was after our rehearsal started late, because valet didn’t know there was a rehearsal and told the people who arrived before us they may be in the wrong location, so they left and went to the rehearsal dinner venue. Of course, we had to wait for them to return...Despite my clear pictures and detailed plans for decorations, half of my decorations were not used, as guests were arriving they were still setting up, when my weddings were repackaged most of them were damaged, doing a final walk through through the facility I found my expensive faux flower decorations in the coat closet, etc. During the reception, the air conditioner broke, and I had several guests leave prematurely because it was unbearably hot. We were rushed upstairs to the bridal suite by staff saying the guests were going to be transitioning from the cocktail hall to the ballroom, so we cut pictures so very short, but ended up waiting upstairs an hour before they moved guests, and now have to do another photo session just to get some wedding photos. Ultimately, these were just a few of the negative experiences, and despite my detailed complaint with documented proof, the general manager stated they executed my wedding flawlessly and my request had been denied. It is still heartbreaking to know all the time and energy I put into our wedding along with my continuous communication and attention to detail, was for a less than perfect day thanks to the staff at the Waterfall. The only reason I gave them a two star was because the food was incredible (according to my guests, they took my plate before I could eat), and they do a lot of nice gestures in the beginning to welcome you (or a small bottle of champagne and a food platter when you sign your contract, etc.)