We are completely disappointed with the services and final product from the Wedding Click, who we hired for our wedding in January. We encountered poor communication, customer service, and professionalism before, during, and after our wedding.
To start, we paid for primary and backup photographers to be present on our wedding day, 6 months before our date. Two months before our wedding, we initiated a phone call with them since no one had reached out to talk to us. A month out from our wedding we inquired who the second photographer would be since we had not heard anything. Trevor (the owner) informed us that he was not sure since they do not book second photographers until a month out. A week before the wedding we reached out again, to confirm everything, since we still had not heard any updates or confirmations about the second photographer. At this time, the photographer informed us that our second photographer would be a female. We communicated that this was a problem as it was necessary to have a male photographer to shoot the groom party getting ready due to the venue guidance.
The last email we received from our photographer was the day before our wedding and they said everything was good to go. We had confirmed the second photographer and said we would unfortunately forgo the groomsmen photos since it would be a female photographer. At this point we are under the impression we will have a second photographer for our wedding day. It wasn’t until after the ceremony, that we were informed that there was only one photographer which was heartbreaking news to hear as we were about to take family photos. We were frustrated and felt that a change this big, 24 hours before the wedding, warranted a phone call. Instead of finding a solution, they cancelled the second photographer altogether without telling us. The morning AFTER our wedding, we received an email from Trevor saying the second photographer was not available after all.
Our single photographer tried his best, but there was little direction, creativity, or enthusiasm due to being stretched so thin as a single shooter. Our final wedding photos were underwhelming and we can obviously not recreate the day.
This major mishap could have been avoided, but not only did Trevor not communicate well, he created stress before and during our wedding. We attempted to contact him after our wedding to articulate our disappointment and he was rude, unapologetic, and blamed us for the miscommunication. In the end, we felt that Trevor treated our wedding as just another business transaction and demonstrated little regard or empathy to our situation. No solution, apology, or make-good was offered. We would unfortunately not recommend this company or Trevor’s services to anyone.