The Wellington Fishers Banquet and Conference Center

I want to preface this review by encouraging you to do your research and read all the Google reviews on this business, and read this one in its entirety. Working with Cami and The Wellington pushed us over the edge and this was the worst service industry experience ever making a trip to the BMV look like a dream vacation in comparison. This review is our 100% honest recap of our experiences. We share so others may not fall victim to these horrific and unethical business practices. We also want to share that we would not be writing this review had Cami, the owner of The Wellington, taken ownership for her mistakes, tried to make them right or apologized to us at all during the process. We had our wedding reception at The Ambassador House in Fishers. This venue is owned by the City of Fishers. Cami and The Wellington have a contract with the city to manage and execute events at the venue. As a result of choosing this venue, we had to work with The Wellington catering and Cami as our event coordinator. Working with Cami was an absolute nightmare from day 1 and if we had to do it all over again we wouldn’t go near anything associated with The Wellington. Its unfortunate because The Ambassador House is a BEAUTIFUL venue and event space. If the City of Fishers continues their contract with The Wellington we would not recommend this venue. Once planning started, all of our meetings we had to setup ourselves. The first meeting in the fall of 2022 was supposed to be a linen meeting. We arrived at The Wellington and Cami wasn’t prepared and had zero linens to show us. She insisted that we would want to see our linens under the tent at The Ambassador House to get a better idea and that it would happen in the spring before our June wedding. She went on to state that this meeting was solely to pick out the linens we wanted to see at the meeting in the spring. In February 2023 at our group food tasting, Cami mentions to us that we need to have a linen meeting at The Wellington. We mentioned that she originally insisted on our meeting be held at The Ambassador House and she acted as if she hadn’t heard that before but agreed that it was a good idea. A few weeks after the tasting, we still hadn’t heard from Cami regarding the linen meeting, so we had to reach out to her to schedule ourselves. We reached out to confirm the day prior and heard nothing back. She ended up cancelling the day-of citing it was too cold outside and she “wore the wrong shoes for the conditions today”. My wife called her after receiving the email stating the cancelation to inquire why as she had taken off work to attend and Cami brought my wife to tears interrupting her and berating her for even questioning her last minute cancelation. In the service industry, you would think the event coordinator would look at the weather/prepare prior to the day-of. After we had some time to cool down from that experience, we reached out again to schedule a linen meeting for a third time expecting to see full linens of what we picked out at the first meeting back in the fall of 2022. We had to reach out twice via email to confirm this meeting. Of course, come to find out Cami shows up to The Ambassador house with none of what we originally picked out. When questioned about why she didn’t have the linens for us to see, she blamed us, stating that we changed our linens multiple times and she didn’t know what to bring. This is an absolute lie. We NEVER changed our linens or color scheme. When we tried to defend ourselves with this, we again, were met with hostility, her interrupting us and berating us. When this started to happen, the father of the groom stepped in to mediate as she interrupted the bride and mother of the groom already. Cami refused to answer simple questions or take ownership for her mistake and engaged in a shouting match with us, her customers. We ended up picking out linens from a small book with tiny swatches, never seeing the full linens until the day-of our wedding. Looking at them, we wouldn’t have chosen a couple had we had the opportunity to have an actual linen meeting. During ALL of our meetings Cami was incredibly disorganized. It seemed as if she was taking notes, but when we would receive our proposals, nothing we talked about in the meetings was ever reflected. Because of her lack of detail, we were tasked to track it all ourselves, as we could not trust her to pay attention and make sure things would be taken care of. As a result, over a period of several months, it took 7 proposals for Cami to get everything correct. We can assure you, this was not because we changed our minds so many times. It got to the point where Cami suggested we come in to hash everything out. We were skeptical of this initially as we wanted to keep all communication via email. Again, Cami exhibited her lack of communication skills by not replying for days and sometimes even weeks. She would create multiple email chains, not ‘reply all’ and not answer all of our questions, which in turn would cause confusion, leaving us no choice but to meet in person to work everything out. We requested one email chain and her to ‘reply all’ so that all parties could be kept in the loop, but she could not follow these simple requests. The requested meeting was somewhat productive. At her request, we showed her inspiration photos of the way we wanted cocktail sashes to be tied and the way we wanted napkins to be folded. We discussed food options for the bride, as she has dietary restrictions, and discussed tables and bar pricing. Come wedding day, our setup team inquired about the napkins being set up incorrectly and Cami refused to fix them. Once she saw our friends fixing them, she finally jumped in to help. Additionally, our cocktail sashes were not tied the way we showed her either. Also, we were charged for Mediterranean chicken for our guests with dietary restrictions and day-of they were served chicken with no sauce even though at our previous meeting, we specifically stated we did not want that. In the weeks leading up to our wedding after multiple requests, Cami finally sent us our venue layout with tables. We wrote in the table numbers for dietary and high chair references, but we also had to draw in our cards and gift table and guest book table as she left these off. After drawing these in, we emailed her the layout, our day-of timeline and certificate of insurance. She even confirmed receipt of these items. However, come the day-of the wedding it was apparent that she did not open or review these items as she had no idea where our cards and gifts table or guest tables went or what time anything was happening. By not reviewing or printing off these items, she asked our set up team multiple questions throughout the day, our DJ could never find her to ensure the buffet was ready for him to release tables for dinner, our cutting cake wasn’t put on the floor and our bridal party had to run it out right before grand entrances, and we had to personally find her to get the bottle of champagne we purchased for our toast. Because she could never be found, our timeline was delayed as a result. Had she prepared and printed the documents beforehand, this could all have been avoided. After the wedding, several of our guests mentioned that the servers were extremely rude. We witnessed one of the servers walking by a guest, bumping into her and knocking her water glass out of her hand. The server did not stop to apologize, clearing knowing what she had done, even after we yelled out. At the end of the day, our wedding reception went okay. However, reflecting on the last several months, we feel as though we were robbed of the joy of planning our wedding due to Cami. She is untrustworthy, unethical, defensive, and unapologetic to her customers. It’s unfortunate we write this review, but this is our story and we hope by sharing it in detail we can spare others from being robbed of the joys that come with planning for their special day.

My husband and I had our wedding here on 12/2/22 and we loved every moment of our experience with them. Holly is an absolute gem and was amazing with helping us every step of the way as our wedding planner. She provided us with her honest opinion on what worked/didn’t work with the space, answered any and all questions I had leading up to the day, and helped make our wedding day be flawless. If anything went wrong, I had no idea as Holly took care of everything. The food was also delicious and was cooked onsite using their amazing kitchen staff. When we originally booked we had selected a different dinner option than what we actually ended up serving on our wedding day as we discovered we liked something else better when we had our bridal tasting. If you book with the Wellington you won’t be disappointed. Thank you so much to Holly and the team for everything, you’re amazing!

The Wellington was the perfect venue for our wedding! Holly was so amazing as our planner, the night was so perfect and we couldn’t have done it without her. We highly recommend!

My husband and I had a wonderful experience at The Wellington. Holly made the whole planning process so easy for us - she thought of everything! While many wedding venues treat your day as just another one of the many other weddings they have, Holly made us feel like it was truly our day and nothing else mattered. She was very accommodating to all of our requests and her knowledge and experience was so helpful. We received so many compliments from our guests on the food and on the venue itself. Highly recommend!

So we did breakfast for dinner at our wedding and it was absolutely amazing and everyone loooved it! We just used the Wellington for catering but cami and everyone else was amazing to work with from the very beginning! She even brought us an easel to use day of because we couldn’t find one that worked. She was on top of everything and we got so many compliments.

I cannot gush enough about my wedding experience here! First, Holly was amazing. I truly could not have done my wedding without her! The venue is very convenient and around a lot of hotels which helped with my out of town guests. If anything went wrong during my wedding, I didn’t know because Holly made sure I didn’t! Thank you, Holly, for everything ❤️

We had the most perfect day with Holly at the Wellington. We loved the venue, but we really booked because we just loved Holly. She helped us every step of the way and she is a perfectionist when it comes to the details of your special day. The room flip was seamless and our decor was perfect. We also really appreciated the price was straightforward and there was no feelings of being nickeled and dimed. I just can’t say enough good things about our whole experience from start to finish. We highly recommend!!!

Incredibly nice venue with an amazing staff! Everyone was incredibly helpful from the start of our journey to the big day. Loved working with them!

My friend found The Wellington for my wedding after visiting several facilities that were professional but not friendly. The first time I walked into The Wellington I met Holly and I was sold. We put our deposit down the same day. Holly was so welcoming with a big smile, great energy, a vision and style. I had a vision that I wanted for my wedding, and she did everything in her control to ensure my vision came true. I cannot thank Holly enough and actually wish I took more advice from her regarding vendors. She has many years of experience, and she will ensure your day runs smoothly.

The Wellington is a wonderful venue to host a wedding reception. The wedding coordinators are amazing at bringing all your ideas to life! We had an amazing day with family and friends! I would not change a thing! I highly recommend hosting your event at The Wellington!

The Wellington is a beautiful and convenient venue for a wedding, or any other event. Holly and her staff made planning the wedding extremely easy and stress free. Holly's knowledge, experience, and professionalism really make this the best choice. Holly coordinated with all of our vendors and provided us with amazing recommendations. The day was perfect.

We were married here on Sept the 18 2021 and Holly won us over the first moment she greeted us last year in 2020! Her professional and sense of humor was perfect as we share these same traits! She kept it real and was very transparent with us! She made our wedding day the absolute best and made all of our visions come true! She is a Gem and the Wellington is lucky to have her!

The Wellington is absolutely amazing. Our coordinator was Holly and she was phenomenal. We could not recommend the Wellington enough. Holly was so organized, knowledgeable, helpful, sweet, and easy to work with. We knew that our wedding/reception was in great hands with her and the staff at the Wellington. Honestly I have to say that I don’t think we paid enough for everything we got at The Wellington. Their pricing cannot be beat, not to mention Holly is the best coordinator a bride could ask for. Highly highly recommend The Wellington to anyone looking for a venue for their wedding/reception, or any other even that needs to be hosted and catered.

The venue was great. Holly Green worked with us for a year and half. Communication and professionalism was amazing. She made my vision come to life. She made sure everything ran smoothly. I love her. I recommended her and the venue a million times over.

This venue was amazing!!! My husband and I had the most absolutely perfect experience at The Wellington. Holly is exceptional at what she does! She helped us with so much, including the DJ, our dessert vendor, the makeup artist, etc.! Not only is she helpful, but she is super honest with how your decisions may impact your budget and/or your experience! She knows what she is doing and kindly shares her professional opinion! Along with everything be perfect, the communication from Holly was on point! I am definitely someone that emailed/contacted my people everyday, and Holly was extremely efficient with responding back. Since the wedding, I have had a ton of guests mention how fantastic the cocktail hour was, how delicious the food was, how organised the event was, and how fantastic our late night snack was(chicken fingers...highly recommend). My husband and I knew we needed a venue that could help us with the small details and contact our venders due to our time availability and The Wellington did not fall short. I have recommended The Wellington to anyone I know getting married because we had a marvellous experience and could not have imagined our day any more special. My friends and family mentioned that it was their favorite wedding of the season and I truly believe that it had to do with The Wellington itself and Holly!

Holly and Cami do an amazing job putting on your big day. The flexibility drew us to the Wellington as we could create our vision. Holly was amazing and took the time to understand what we wanted and how much we wanted go spend! Our big day ran so smooth because of Holly and Cami! Food was delicious and well priced. Guests are still talking about our big day!

The Wellington truly was the perfect place to hold our wedding! Holly made the planning process uncomplicated and stress-free. The communication was amazing, I cannot express how quick and easy it was to exchange ideas, emails and concerns. Everything came out amazing and everyone was raving about the friendliness of all the staff. The venue itself is beautiful with plenty of opportunity to decorate and make your own, which is just what I wanted! Most of all, we were just blessed to have Holly guiding us and giving us advice along the way. Finding a venue that includes that in the rental fee was everything we needed; she thought of things I never would have thought of. Her knowledge and experience is something that every bride needs. I will never forget how perfect my wedding turned out with the support of Holly, Cami and all the staff at the Wellington. Hands down the best venue in town!

This was a great venue! The coordinator, Holly, was flexible and organized. She kept us on track and thought of many, many things that we would never have remembered to do. She kept things on a timeline, but was flexible when needed. She reduced my stress level (as m.o.b.) by at least 75%! The facility was beautiful, and is located within walking distance of several hotels. My many out-of-town guests appreciated that! I would highly recommend this venue to everyone!

My husband and I were originally scheduled to have our reception at The Wellington May 24, 2020 but then COVID hit. Holly at the Wellington was truly amazing. She handled talking to our photographer and DJ to figure out a new date that they were both available in the fall to reschedule. She took care of all the details so that I could focus on other things. We ended up getting married in a small ceremony that day but we postponed the reception until October 2, 2020. Again, Holly was great. She was flexible with us as the numbers had changed and gave us great advice on how to decorate the venue. She also set up all the tables with our decorations and everything. The Wellington also did a great job adhering to social distancing guidelines so that everyone could have a fun but safe night. 2020 was a very stressful year but the least stressful part was planning our reception because Holly took care of it all! I HIGHLY recommend anyone to book the Wellington for any occasion! They also are a great location as it is located by several hotels and right next to the interstate. Their prices are also very reasonable compared to other venues in town. 10/10 recommend!

Our wedding was everything we could have asked for and more!! Holly Green and the rest of The Wellington team were more than willing, helpful, and insightful when it came to guiding us through this process! We really appreciate all their hard work! We would recommend The Wellington to any of our friends planning to get married!

The Wellington was amazing and helpful from the first day we met them. Holly, the wedding director, sold us on the space and her services within minutes of meeting her. She took care of all vendor communication and timeline organization to deliver us the PERFECT day! We had a lot of family from out of town and The Wellington is located between multiple hotels which offered us room rates for our guests. The venue is beautiful and everything we ever imagined for our day!

My experience with the Wellington from beginning to end was phenomenal. I planned my wedding over the course of a year and the first thing I looked for was a venue. Most of the venues I came upon were well outside of my budget. Until I found the Wellington Of Fishers, which is reasonably priced and they cater your event too!!! The food is delicious and the chef is accommodating to any dietary restrictions and preferences. My wedding coordinator was Holly and she is AMAZING. My guest count was over 100 people and she and her WHOLE TEAM handled my event with grace and high standards. Every single person that attended truly enjoyed themselves. Holly is organized, knowledgeable about the wedding industry and will go over and beyond to make sure your event is just the way you want it. She is like a one stop shop when it comes to weddings and she has relationships with other vendors that accommodated some of my other needs (DJ, Hotels, Florist, Photographers, etc). Major shoutout to Holli and the whole Wellington staff for making my wedding day unforgettable. There is no other venue I will choose in the future for any event but the Wellington!

The Wellington truly was the perfect place to hold our wedding! In light of it being the year of the pandemic, our planning process was uncomplicated and stress-free. Holly and her team have my complete trust and did everything in their power to make our wedding day absolutely perfect. The venue itself is beautiful with plenty of opportunity to decorate and make your own. Most of all, we were just blessed to have Holly and her WONDERFUL planning skills at our disposal. Finding a venue that includes that in the rental fee was everything we needed; she thought of things I never would have thought of. I will forever remember my perfect wedding at the Wellington.

The venue is great! It was a great little gem to find and reasonably priced. My wedding planner, Holly, did a great job with everything and everyone was organized and friendly. They help you along the way and make sure you don't have to worry about anything on your special day.

Cami left a very bad taste in our mouths. She was very snide to us and she didn't deliver her promises to us. She was incredibly misleading. Cami seemed to be the type to tell is what we wanted to hear then when it came down to the wire she could not hold true to her word. She seemed to take advantage of us and she was so rude to us and our guests. She says one thing and does another. She could never give us her full attention and we were constantly interrupted during meetings. She answered questions we had incorrectly because she failed to read our contract before speaking. Cami did a poor job on our centerpieces also. I put so much work into making them look perfect. I put them together and took photos of the placement. all She had to do was turn on led lights and add water. they were all mismatched, I had them numbered and they were all on the wrong tables paired with the wrong things. the lights weren't placed back under the gems they were tossed right in on top. I was let down when I saw how little care they put into making it look nice. I spent so much time and money trying to make it perfect and She didn't even care. She asked us to request specific beverages to be served as she wanted us to have what we wanted. We requested Oliver red wine and fireball whiskey, two very common drinks. The night of the wedding when I asked for the wine I requested she says "we can't get that!" Like I was asking too much. when I questioned her as to why she told me to request it and promised it to me beforehand she ignored my question and snidely says, "we have moscotto!" She was clearly annoyed with me and a few of my guests witnessed her attitude. As if that wasn't enough she lead us to believe we would be refunded for services not delivered. We spoke several times about adding an extra hour to the reception. She says we can play by ear and see how the night goes. Days before the wedding she wanted payment for the hour even if we didn't use it because all payment must be received before the service is given....misleading from our previous conversation. We did not use the extra hour. The next day we asked her how to work out the refund she leans in and hugs me and joyfully says, "thanks for your donation! you won't be getting that back!" I was shocked that this woman could be so rude and so snide to me. She even barked about my do and photographer eating telling me it would be another 18 each if they had something (not to mention how many guests didn't show that I had already paid for) She kept trying to sneak in extra charges. when we said we wanted one 99 late night appetizer she snuck in 3! She sent me an email stating she hadn't charged me $750 for ceiling canopy (that I didn't ask for) She tried to charge me for 250 adult meals when I had 188 and 15 children. I had to revise all of these hidden snuck in charges. She tried to charge me twice for the cake cutting fee claiming I hadn't paid for it when in fact I had. She didn't want my business she wanted my money. She didn't care how my night went she cared how much I spent. When you spend $15,000 to reserve a cenue you expect to be treated luke a valued client, not a paycheck. The place was ok, the food was ok, but Cami was a complete nightmare to work with. I would not recommend having an event at The Wellington while Cami is running the show.

The Wellington is a great place to have an event we are having our wedding here and they treat me and my bride to be like family they are there for all our needs.

I am so excited to be having our wedding reception at the Wellington. Cami and Lisa have helped make this the wedding I could only dream of. Their Chef made himself available for question about the menu and working in items we wanted to have at an affordable price. If you are looking for a place to have a party or a wedding I recommend the Wellington, they will help you in every way.

My wedding reception at the Wellington is on Saturday and I have no doubt that everything will be flawless. Cami and the staff have been absolutely incredible to work with and have been extremely accommodating to everything I have inquired about. The Wellington facility is amazing and it is very affordable. It has been an extremely busy year and everyone at the Wellington has offered graciously to help with anything that I need. I could not be more thankful that we decided to go with them for our big day!

This past weekend I had my wedding at this beautiful venue!! The staff was incredibly helpful and accomodating. Not to mention...the food was FANTASTIC!!!! I would highly recommend this venue to any recently engaged couple!

When I first looked at this facility I thought it was gorgeous and I thought the staff was very knowledgeable and nice. They were available on one of our chosen dates, so we made the decision quickly to book w them as we had a very short engagement. We had no further contact w the facility until one week prior, when an employee called to tell us they needed our final count and payment. We had originally been told that if there was not an event booked the day before our wedding reception that we could come on Friday to decorate, if not it would be ready by 10am Saturday to do so. We were told the week prior there was an event booked on Friday til MN and that everything would be all set up and ready to decorate by 10am Saturday morning. When we arrived at 10:30, the facility was a mess, still not cleaned up from the night before and still not ready for me to decorate. I had to waste an hours time calling the manager, who informed me she was out of town and that it should be ready. Much time, on a very limited amt of time already, was wasted with phone calls and trying to figure out where table cloths were and how the room was going to get ready in order for me to decorate for my reception. Very long story short, I had to leave because nobody came to get it ready. I was told since it was their mistake they would place my decorations for me. That was done and the room looked lovely, but this mistake cost me the opportunity to decorate for my wedding myself, the single most important day of my life. I had to leave for my wedding not knowing if the room would get decorated or not, and not being able to be a part of it myself. The unnecessary amount of stress that I had to deal with the morning of my wedding was ridiculous. The room ended up being beautiful, but going thru this experience was not worth it. When trying to tell them that they also messed up the bar (we had money placed for beer & wine only and mixed drinks were also being given when we had specifically asked not to) they tried telling me that one of my bridesmaid was caught trying to steal beer. This absolutely did NOT happen. And to be insulted in that way is beyond absurd. I would NOT recommend this facility for anything, esp not for the biggest day of your life. Looks can be deceiving. The beauty of the building has nothing to do with how you will be treated there! I say run, not walk, to another venue to avoid problems, stress and chaos. I really wish I had picked my other option for a venue. I have nothing good to say about how this place actually treats you once you have booked and given a deposit. Until then, they treat you nicely but after that it is a chaotic mess and they all seem as if they do not know what they are doing or how to run the place.