Cleveland's Premier Wedding Venue
300+ guests
Holds ceremonies and receptions
Ericka Varga
MANAGER
AWARD WINNER (9X)
Thanks to recommendations from couples on The Knot
Following a $70 million renovation, the Westin has been fully transformed including 484 guest rooms and event space to accommodate intimate wedding receptions of 50 up to 450 guests. View our exciting personalized wedding packages and start planning today! We look forward to connecting with you!
+11 years in business
Speaks English
Pricing details
Starting prices
Reception:
Contact for price
Ceremony:
$750
Bar services:
Contact for price
Catering:
Contact for price
Starting prices don't include service fees, taxes, gratuity, and rental fees. Guest count and seasonality may also affect prices.
Amenities + details
Amenities
Ceremony Area
Dressing Room
Handicap Accessible
Indoor Event Space
On-Site Accommodations
Reception Area
Wireless Internet
Ceremony Types
Civil Union
Commitment Ceremony
Elopement
Interfaith Ceremony
Non-Religious Ceremony
Religious Ceremony
Settings
Ballroom
Hotel
Venue Service Offerings
Bar & Drinks
Cakes & Desserts
Cupcakes
Other Desserts
Destination Weddings
Food & Catering
Planning
Rentals & Equipment
Service Staff
Awards and Affiliations
Any questions?
Meet the team
Ericka Varga
Manager
Hi there! My name is Ericka Varga and I am your Catering Sales and Event Manager! From the minute you walk through our doors for a tour, to the night of your wedding I am with you every step of the way. I love meeting and getting to know each couple, their story, their vision for a perfect day, and most importantly executing it. When I am not helping happy couples you can find me spending quality time with my fur babies outside or watching Friends! I look forward to connecting with you soon! Ericka
Reviews
5.0
out of 5.097 reviews
Your trust is our goal. Our community relies on honest reviews to help you make those big decisions with ease.
Review Summary
This AI-generated summary is a snapshot of this vendor's ratings and feedback.
The Westin Cleveland is highly praised by multiple reviewers for hosting weddings, with particular appreciation for the exceptional service provided by Ericka, the event coordinator. Guests lauded the responsiveness, flexibility, and helpfulness of the staff, especially in areas like food quality, accommodations, and event setup. The venue's stunning staircase and convenient downtown location were highlighted, with many guests complimenting the delicious food and seamless planning process. The team's professionalism, attention to detail, and overall outstanding service led to a memorable and delightful wedding experience.Review photos
Showing slide number 1 out of 5
- Top reviews
- Newest first
- Oldest first
- Highest rated
- Lowest rated
Sort by
Michelle P
Highlighted review.
5.0
2/01/2025
We celebrated my parents' 50th wedding anniversary party at the Westin and the event exceeded our expectations. From the initial inquiry, throughout the planning, and to the event itself, Ericka the event coordinator was fantastic to work with. I appreciated her prompt responses throughout everything, and the flexibility when we presented changes. The staff at the Westin helped make our vision for our event become a reality. Ericka and team helped with the set-up and were easy to work with. The venue had a grand staircase that our guests enjoyed taking pictures on, and the location of the hotel had easily accessible parking for a downtown location. I am truly pleased we hosted our event at the Westin.
Alex T
5.0
1/04/2025
Ericka at Westin Cleveland was the linchpin that tied our wedding together!
Right from the jump, Erica was incredibly responsive. In the sea of different venues, she was responsive within the hour to our initial inquiry. Her incredible service only got better from there. She perfectly understood our vision for everything from big picture down to the tiniest details. She was very accommodating with our family as well, as we planned our wedding from across the country. She was flexible with our concerns for the menu tasting, helping coordinate storage of our wedding decorations, and helping set up. Ericka, from the bottom of our heart, THANK YOU!!
The rest of the staff at Westin Cleveland was incredible as well. Room reservations and check in for our guests was a breeze. Bar staff at the rehearsal dinner and the reception were great, and made our signature cocktails better than we make them at home. Friendly, attentive, and remarkably professional with their service of us along with our parents and wedding party throughout the rehearsal and reception. Our glasses never went empty with the incredible service of the bartenders and service staff.
The food!!! Food was also an incredible highlight of the evening. From the menu tasting, to the rehearsal dinner, to cocktail hour, to the reception, our guests are still messaging us talking about how great the food was, even days later. Both bride and groom chose the red fish which was incredible, but our guests will not stop talking about the filet mignon, some calling it (without exaggeration) "the best wedding steak" they've ever had. The pierogis during cocktail hour and the sliders during the late night snack were also huge hits. If you splurge on one thing at this venue, I can not understate my recommendation that it is on the platinum package with served appetizers and the bar package with served dinner.
If we had to do it all over again, we would both choose Ericka and the entire team at Westin Cleveland a million times to host our wedding. Thank you all!!
Any questions?
Christy M
5.0
10/26/2024
It was such a pleasure working with Ericka & The Westin for our wedding! Ericka's attention to detail & organization throughout the entire wedding planning process truly made it easier to navigate the stress of wedding planning! I cannot thank her as well as the staff at The Westin enough for their outstanding service! We are forever grateful!
Bailee S
5.0
10/11/2024
We had an excellent experience with our wedding block at the Westin Downtown Cleveland. We worked primarily with Erica who was super responsive, going above and beyond to give me a tour of the guest rooms and getting ready spaces and making sure we had everything we needed. Would highly recommend using them for your wedding block!
Anna Maria B
5.0
10/07/2024
We had such a wonderful experience with our room block and a getting ready suite for our daughter and bridesmaids for her October 5th wedding. Erica Wolfe was wonderful to work with for the entire process and was quick to respond to emails and calls. If you have the chance to meet her, she is a sweetheart and so professional and competent. We had one little blip over the weekend and Erica and Nick were quick to respond to make everything as smooth as possible for us which was greatly appreciated. We also planned a last minute farewell breakfast for our guests and the food and service were outstanding. Our overall experience was great. From the man that greeted us at the door, front desk staff and especially Erica and Nick, we were extremely happy with our choice to be at the Westin and highly recommend.
Victoria M
5.0
9/10/2024
My husband and I really enjoyed our time planning with The Westin. Ericka Varga (as well as Erica Wolfe when we began planning) was wonderful to work with; very prompt with responses, flexible with whatever we asked, and overall just kind! The food at both our menu tasting and at the actual wedding was delicious and our guests had nothing but positive things to say. The venue itself, especially the interlocking ring chandeliers, was gorgeous and exactly what we had been looking for. The penthouse suite for the guys to get ready in and the executive lounge for the ladies were both breathtaking and our bridal parties were floored by the amount of space and natural light. We absolutely recommend having your wedding here!
Mason M
5.0
9/02/2024
The Marriott Team, led by Ericka Varga, could not have been nicer, more patient, and more accommodating to me, my wife, and our families. For those looking to have many visitors in town or looking for a great all-in-one venue, you'd be missing out by not reaching out to this team.
Sara H
5.0
8/27/2024
The Westin was a fabulous experience for our December wedding! Ericka and the Westin staff went above and beyond to make our day as beautiful as possible. Ericka was a dream to work with. She was so responsive and accommodating. I could not recommend The Westin Cleveland enough as your wedding venue!
Lauren S
5.0
6/25/2024
The Westin and all of the staff were amazing and made our wedding weekend go so smoothly.
Ericka was such a huge help with everything throughout the planning and really made it as painless of a process as possible.
The food was amazing, everyone kept telling us it was some of the best wedding food they've ever had.
I can not recommend the Westin enough as a venue.
Ryan Z
5.0
6/19/2024
Ericka Varga went above and beyond to make our wedding the best day of our lives. Her availability throughout the day gave us comfort, knowing that our needs would be immediately addressed.
Our guests raved about The Westin's food. The staff is incredibly kind and works hard to ensure a high-quality experience. Additionally, there is only one ballroom space at The Westin, so you will not be competing with any other same-day events.
We also had a room block through the hotel, and the accommodation was immaculate. They include a few pleasant surprises for the wedding couple and parents—we won't spoil them for you!
We recommend touring The Westin to see if it's the right fit for your wedding!
Sharon G
5.0
6/07/2024
Ericka and her team did a fabulous job. Many beauty and wonderful memories were made at this wedding. Thank you Ericka and Team for making this wedding so beautiful and hassle free.
Timothy G
5.0
6/06/2024
Our son had his wedding at the Westin Cleveland June 01 2024. From well before the wedding Ericka and her staff were top notch. What ever was needed was done. We had most of those that attended the wedding stay at the Westin as well and the entire weekend was perfect. Can't say enough to say how perfect it was. Thank you
AnnaRose M
5.0
6/04/2024
Erica was amazing during the entire process! I had to switch ideas multiple times and she was so quick to respond and help. The location was perfect for the night time activities during the wedding weekend. My out of town guests loved the view of Cleveland. The Westin was quick to help me on my wedding day when there were bumps along the way. My hair and make up crew had plenty of space in the suite to help us get ready. I would recommend this hotel to any bride and groom.
Denise P
5.0
9/28/2023
We hosted a wedding at the Westin and were very pleased. Food was fantastic, staff was professional and very accommodating.
Event staff answered all our questions and emails in a timely manner. They made the wedding very easy to plan and helped us every step of the way! By the time the wedding arrived they were like family!
Our guest also commented on the food and service.
Would suggest this venue to family and friends.
Allison S
5.0
9/18/2023
Erica and the entire staff at the Westin were absolutely amazing for our wedding reception this past June. We immediately fell in love with the venue! Erica especially made the whole process a piece of cake in planning. I’ve never met someone so prompt in responding to any question along the way, and also make all my visions come to life!! We honestly picked the venue based on our first time meeting her. Not only was the planning wonderful, but the food was a hit!! Everyone raved about the food, and still talks about it months later. And lastly, the get ready room was to die for and hotel rooms have such a wonderful view of the lake/browns stadium. I highly recommend hosting your reception there!
Danielle M
5.0
7/05/2023
The sales team at the Westin was great to work with for our daughters wedding block! Erica and team were great with their communication and helped us out with every last minute request! The rooms were clean and comfortable and the hospitality to all of our guests was fantastic!
Marissa M
5.0
6/26/2023
I honestly don't even know where to start, from when we toured The Westin my fiance and I fell in love with the venue and could already envision what the wedding would look like. It became even better working with Erica, she was so communicative and promptly responded to any questions. When it came to start actually planning, we met to go over details and menu at the same time which answered so many questions in one sitting.
The bridal getting ready space is immaculate, with a large space and huge windows. For reference we had three hair dressers and three makeup artists working simultaneously and nobody was lacking space. With the package we chose, my fiance was able to get ready in a penthouse suite that also had huge windows.
The reception was stunning and so well run. There were never too long of lines at the bar and the staff was accommodating and helpful. There is not enough good things to say about the food either. It was perfectly cooked and exactly what we had imagined.
This was the perfect venue for us and I am so thrilled to have met Erica and worked with her!
Sarah F
5.0
5/31/2023
10/10 recommend having your wedding at the Westin. Working with Erica was wonderful- she is so amazing to work with and makes sure that nothing is missed, and answers everything so quickly. Our wedding went off without a hitch and guests said it was the best location, food, venue they have been to! We got married around the corner and having your reception here allows access to the executive suite for getting ready- it was amazing. Having your wedding at the Westin is a no brainer- you should do it!
Nicole M
5.0
5/12/2023
Erica and everyone at the Westin were INCREDIBLE to work with. Any idea or dream we had they made come true and more!! It was such a beautiful space with great food and accommodations. I couldn’t have imagined a better wedding
Noreen F
5.0
5/08/2023
The Westin Cleveland was a lovely venue for our daughter's wedding reception. The food, staff, accommodations and cleanliness was top notch. Erica was wonderful to work with. We also hosted a morning-after breakfast for guests in our hotel block. What lovely memories.
Meaghan B
5.0
5/03/2023
The whole team at the Westin from our event manager to the waitstaff and bartenders were so helpful, gracious, and kind. The ballroom space was beautiful, and we had an awesome (and huge) getting ready space that was soo helpful throughout our wedding weekend. Food was good and there were lots of great menu options to choose from. Great location right in downtown near awesome photo spots and bars/restaurants.
Our suite and the guest rooms were very nice!
Sarah P
5.0
2/09/2023
The Westin staff was AMAZING throughout our entire wedding weekend. Everything was set up exactly how I asked them to do so, the service was incredible, and our guests couldn't say enough about the venue as a whole. Even the valet drivers, hotel security, front desk workers, and the hotel bar staff were impressive! Erica Wolfe (Catering Sales Manager) was there throughout the entire weekend making sure the wedding formalities began on time and ran smoothly. She also boxed up appetizers and had them at the table for my husband and I, knowing we did not get the chance to eat during cocktail hour. She did the same with the midnight snack to make sure we got some of that, too! Overall, it was the best party ever and we couldn't have given our guests that kind of experience anywhere else! Thank you, Westin Cleveland!!
Rachael C
5.0
1/15/2023
The best decision we made was booking at The Westin.
Erica and her team are OUT OF THIS WORLD.
My husband and I are not local so this was a little difficult but Erica and her team made this seamless for us. The accommodations were absolutely perfect.
One of our biggest compliments was how amazing the food was- and we had about 220 people so no easy task.
We looked at about 7 Cleveland venues and none came close to the Westin. Our photos are stunning. It was an absolute dream.
As a type A bride who planned her wedding in 10 months- this is your place! I can’t say enough good things!
Toni Z
5.0
1/06/2023
The Westin was phenomenal-we were family not customers!
John M
5.0
12/19/2022
The Westin is THE place to have your wedding reception, period. The staff at the hotel are the most accommodating folks I’ve ever had the pleasure of working with, but especially Erica Wolfe, Chef Darryl, and Rose Johnson. Every detail of our reception was planned for, listened to, and accommodated for without any issues. Erica Wolfe, the catering sales manager handled every detail and made everything so seamless for our big day. She went out of her way to answer all of our questions and really listened to what we were looking for. She even let my mother-in-law bake and bring our wedding cake which was just one of the many special touches we received at the Westin. Chef Darryl cooked us the most AMAZING meal for our dinner. Seriously. The food at the Westin is to die for. The filet was perfectly cooked, the chicken was juicy and packed with flavor, and the vegetables were unbelievable. The orchid ballroom we had our party in had plenty of room to accommodate all 120 of our guests but the room can hold at least double, maybe even triple that amount of people very comfortably. There is a staircase to make a grand entrance. Everything was so elegant and timeless. The rooms at the Westin were amazing as well. We got set up in the Penthouse as a complimentary upgrade and all of our guests were given an amazing block rate so things were affordable. Rose Johnson went out of her way to manage the floor during and after the reception. It’s the little details that stay with you. She remembered everyone’s name and even greeted me with a hot cup of decaf coffee with whole milk the day after the reception because she knew that is what I liked. If you are considering having a wedding ceremony or reception in 2023, 2024, 2025 or beyond, look no further than the Westin. They were not only accommodating, but they were the most affordable option we came across in the downtown Cleveland area. The Westin knows how to take care of one of the most important days of your life professionally, seamlessly, and make everything perfect and then some. We cannot thank them enough for all their hard work and accommodations.
Elizabeth B
5.0
11/25/2022
My husband and I got married at the Westin Cleveland Downtown earlier this month and can’t say enough good things about this hotel and team. Every detail was perfect, the food was spectacular and our guests had an incredible time. We worked with Erica through the whole planning process and she was also there as our day of coordinator and she really is an expert at the craft - she was on top of everything from answering our many questions to asking all of the ones we would never have thought of. I am so happy we chose this hotel as our venue and highly recommend it for anyone looking at having a hotel wedding in Cleveland.
Lily V
5.0
10/27/2022
BOOK 👏🏻 THEM 👏🏻 — don’t even think twice about it, just do it. I promise you won’t regret it! I worked with Erica Wolfe throughout my entire wedding planning process and she was absolutely incredible. She was beyond accommodating and made my wedding experience so wonderful! Not only did she walk us through this crazy process step by step, but she was always quick to answer any questions I had and meet any and all my needs! Ladies, this venue is BEYOND gorgeous. From the ballroom to the get ready room to the bar downstairs- it’s an absolute dream venue for a bride who loves ALL the views. When I tell you the get ready room is to DIE FOR, I mean it! Beautiful open windows looking out over the lake and the Browns Stadium! Plus an open glass staircase separating two floors of GORGEOUS decor and views. The get ready room was the first thing I showed all my girls/friends the night before our wedding. To top it all off… that room is complimentary when you book the Westin as your venue! It’s truly a bride’s dream!! The ballroom is absolutely fabulous- especially the beautiful chandeliers that look like rings (definitely fitting!!) Erica worked with us to keep the downstairs bar open until 2 am for our guests and it was the PERFECT after party to continue celebrating and didn’t require any traveling for our guests! If you have the opportunity to request the penthouse for your wedding night, I HIGHLY recommend it- that room was like 3 rooms in one and BEYOND stunning. The penthouse was truly the icing on the cake (pun intended) 😉 If I haven’t convinced you already, please just set up a meeting with Erica and I promise you will be sold!!
Alexa M
5.0
10/27/2022
There are not enough amazing and kind words I can say about The Westin and their Team! Erica was literally the best to work with. She responds to emails in a timely manner, her and the team were so friendly every time we met (menu tasting, touring, set up, and the wedding), and months later we still have so many guests talking about our wedding food. The are absolutely so accommodating to any needs and they exceeded all of my expectations. 100000% would recommend any function at The Westin!!!!
Erin W
5.0
10/13/2022
Every person we worked with at the Westin made it their goal to make sure we had a wonderful day. Erica especially was so helpful from day one when we toured the Westin to helping us plan, answering all of our questions and helping us with vendor options etc. she was always very quick in responses and so friendly and great to work with. In addition, the weekend of the wedding both Erica and Rose were fabulous making our day happen absolutely perfectly and not only making sure that we had a great time but that our family and friends had everything they needed too!
Kevin V
5.0
10/10/2022
Truly a delightful and seamless experience - from the event planning phases, to wedding day preparations!! The dinner and reception were deliciously amazing, and the staff was attentive and accomodating. Access to the hotel and restaurant/bar rounded out the event fabulously. Erica Wolfe and her team through many planning conversations exceeded all expectations and provided for a perfect wedding day. Countless guests have shared that this was one of best weddings they have ever attended.
Christina M
5.0
9/19/2022
Erica was absolutely amazing from the first day we met her! We toured The Westin in late 2020 then had our wedding in September 2022. During that timeframe, Erica was so helpful in quickly answering any questions I had and offering advice as I was in the wedding planning process. The day of went so smoothly and everyone LOVED the food and the venue. I couldn't have asked for a better venue and support staff to work with!!
Greta C
5.0
9/16/2022
Greta C.
Hands down the best hotel to work with for a wedding! We would like to thank them again for the success and communication for our a wedding weekend!! We the parents, the bride and groom, the family and guests all raved at the hotel and staff. We thank you mostly, Erica Bill for always being there when we emailed and answered all of our needs up to the final day! You are an amazing leader and your staff have the most high compliments for you~
Kyra C
5.0
7/02/2022
We booked The Westin for a wedding block for our May 2022 wedding. We ended up with about 30 rooms in our wedding block. We worked with Erica Bill and she was fantastic to work with. we booked our original block before COVID and had to postpone and rebook twice. Erica was super professional throughout the entire process and was very responsive to any question that I had. Booking vendors that you feel comfortable with is super important and Erica made me feel at ease the whole time. The hotel was in a good central location and our guests really enjoyed the accommodations. It was super easy to coordinate our welcome bags and Erica even made it a point to come and meet us when we dropped them off. Super grateful to Erica and the Westin team!
Lauren B
5.0
7/01/2022
Truly the most wonderful experience! Erica, our wedding coordinator, was excellent and went above and beyond all of our expectations. The decor, the drinks/bar, the food, the overall atmosphere made our day so special!
Lauren R
5.0
6/06/2022
While we didn't have our wedding at the Westin, we used them for our hotel block, honeymoon suite and first look spot. The sales team and event planners were wonderful (especially Erica). They made special accommodations for our smaller guest room block than other hotels, who didn't give us the time of day. Our guests raved about the customer service and enjoyed staying within walking distance of our venue and many spots in downtown. We had our first look on their beautiful glass staircase. Finally, we stayed in one of their suites on our wedding night - it was modern and had a gorgeous view. We would highly recommend the Westin for your hotel block, first look spot, and honeymoon suite.
Ashley O
5.0
5/09/2022
The hotel and staff are fantastic. Hotel is very clean, smells amazing, staff is courteous, polite , kind and goes out of their way to make you feel at home. I worked with the events manager Erica a lot and she helped tremendously. I emailed ALOT of questions, she answered all of them quickly, and was always so nice and helpful. She went above and beyond to make sure my stay was wonderful and all our guest. It’s the best hotel I’ve stayed at with the best staff. Highly recommend and we will be staying there again
Khalida S
5.0
5/03/2022
AMAZING! The staff was great and quick with their responses and assistance. Everything came together beautifully.
Cate G
5.0
3/25/2022
I worked closely with Erica for our wedding weekend and she was incredibly helpful. She kept me up to date on reservations and even offered to upgrade us to a suite! The hotel was beautiful and our guests really enjoyed spending time in the attached bar and hotel lobby.
Hannah W
5.0
1/21/2022
I would give more than 5 stars if it were allowed. This place made our day everything we asked for and more. I still can’t believe how smoothly everything went. Erica, our wedding coordinator, was a godsend. She was always on top of things from managing the vendors, layout, & day of things we never thought of. She accommodated every request we made & made our families/bridal party feel so special all weekend long. Food Wise: Our rehearsal dinner was as in The Westin, we asked for a pasta bar. They over delivered with 4 incredible dishes, salad and tiramisu. As for our dinner at the reception, DELICIOUS. I was told by many of our guests the steak was the best they have ever had a wedding. Chef also made sure to save some of our favorite appetizers for us since they go so fast during cocktail hour. I could write a book about how happy we are with our entire wedding weekend thanks to Erica & the Westin team.
Heather F
5.0
12/19/2021
The Westin far exceeded our expectations. They are efficient and well versed in planning perfect weddings! We were honored to have our wedding here!
Allison P
5.0
11/19/2021
Our wedding at the Westin was an absolute DREAM! Between the venue itself (which is gorgeous) the incredible food, and the amazing coordinators, it was really just perfect. I worked closely with Erica over the course of a year planning out our special day and she was so accommodating and kind, especially when I was nervous because of COVID. The set up and take down of everything was handled by the venue which made it stress free for us. We had our rehearsal dinner here too and it was delicious.
Our day was even better than I could have imagined! Their pace to get ready day of was breathtaking as well. Everything about the Westin was perfect and I wish we could relive our wedding weekend here every year. If you’re on the fence about this place, BOOK THEM!
Sara D
5.0
11/16/2021
The Westin was the perfect spot to have our wedding! The entire team there is so helpful and friendly. Erica, the event coordinator at the Westin, was wonderful to work with and answered every question we had and went above and beyond before, during, and after our wedding! She was so friendly and knowledgable from the moment we went to tour the Westin and was one of the main factors leading us to pick the venue over other hotels downtown (also the ballroom itself is gorgeous!). The Westin does everything for you so you don't need to worry about set up or tear down and made everything so easy! Everyone loved the Westin and the service we got there. They will stop at nothing to make sure your wedding is how you envisioned it and as stress free as possible for you. We recommend the Westin 100/10!
Megan G
5.0
10/28/2021
My husband and I unfortunately fell victim to navigating our wedding during COVID. Erica and Erin at The Westin were so kind and understanding each time we had to reschedule (I think a total of 3?).
We were finally able to hold our reception in October and it really was everything we hoped for and more. We had so much great help from Erica and Erin throughout the planning process, we loved the tasting, and were so happy with how it all went. Our guests raved about the food coming out hot and being delicious - which is no easy feat for 200+ people. The ballroom was stunning - a total show stopper when all of our guests walked in. Additionally, the convenience that came with holding our reception in a hotel was a bigger deal than we initially realized. It made for such a smooth day.
We've been saying since the reception that if we had to do it again, we wouldn't change anything. It was that great. All around a 10/10 for us!
Dana S
5.0
10/27/2021
Honestly - I could not have asked for a better wedding venue. It was such a classy event, and the staff made planning SO easy! They were so organized and flexible and I always felt like I was in good hands. This venue is STUNNING. I 100% recommend.
Morgan W
5.0
10/05/2021
I literally don't know where to even start with the Westin! At first I did not want a hotel ballroom reception, but after looking at a few other venues and doing the math, many places would be way more expensive with things we'd have to purchase, where it would be included at the Westin. There were a few hiccups and miscommunications in the middle of the planning process that were covid/staffing related that really weren't their fault and was probably happening at most wedding venues. Every person on their team that was handling our event was extremely professional, hospitable, accommodating and overall amazing. Even during the tasting, we knew we were in good hands. In the days leading up there wasn't a question unanswered, a concern unmet, and we could bring all decor ahead of time. The day of was flawless and if there was something wrong.. I still don't know about it because it was handled by Erica, the venue coordinator and my wedding planner. All of our guests couldn't stop talking about how phenomenal the food was, bar service was great, staff was excellent and overall the room was amazing. Their staff went above and beyond to set up some rental centerpieces, escort cards, take care of the Pipe & Drape background and truly bring everything together - to the point that my fiance even shed a tear. The room block went swimmingly and even the next day welcome breakfast was not your average continental - they reused our centerpieces and welcome signage and felt like it was the reception 2.0! Erica is by far the BEST and most important person you want on your team - she is personable, prompt and can literally help you with any potential situation or vision. I told everyone she is a rockstar and I mean it 1000%. I went from someone who was skeptical and thought hotel ballrooms were outdated to a true believer and would never have wished for anything else. My one and only comment is to replace that carpet! It was my only grievance and thought it was very loud for a wedding reception space.. but come day of.. I barely noticed it.
Alyssa R
5.0
9/02/2021
I can’t say enough good things about The Westin. We needed it, we got it. So accommodating and quick to respond to any emails or questions or phone calls we had. The food was incredible. The wait staff was amazing. No issues with vendors coming in to set up. The ballroom and cocktail area were gorgeous. I can’t enough good things and if you are between The Westin and another venue, 1000% pick the Westin, you will not be disappointed.
Brenna C
5.0
8/23/2021
We arranged a block of rooms with the Westin for my daughter's wedding this month. The Westin was wonderful to deal with even after a year of delays. They were reassuring, understanding and patient with us.
All our guests had only great things to say not only about the accommodations but how professional and kind the staff was during their 2 or 3 day stay.
We thank them for making our guests feel special.
Julia P
5.0
6/15/2021
Working with Gary R was so amazing. He was incredibly helpful and made sure we had the exact rooms we needed for getting ready. He also made sure we had enough rooms for our block even though we had really underestimated! Gary was able to upgrade us to the PENTHOUSE for free. It was such an amazing experience and I cannot recommend enough. Book your block here!!!
Jamie P
5.0
5/27/2021
The Westin not only put on a wonderful event but their planners Erin and Erika were more than accommodating! The food was wonderful and the guests had nothing but good things to say!
Jackie M
5.0
5/27/2021
Wow what an amazing experience! I was blessed to work with the Westin’s wedding coordinators Erin and Erika! They are amazing to say the least. Our wedding turned out amazing thanks to the team at the Westin! We had a 300 people at our wedding and somehow had no problems! We will forever remember this memory!
Emily L
5.0
4/23/2021
The staff at the Westin were nothing short of spectacular. They made my husband and I feel so special. From the fabulous upgrade to the bottle of champagne and personal note waiting for us when we arrived, the entire experience was perfect.
Because of Covid, we had to push our wedding back. But that was no issue. Gary and team were so accommodating, checking in every couple of months and getting just as excited when the event finally happened as we were.
Emilie C
5.0
4/20/2021
We stayed at the Westin for our wedding weekend as did our out of town guests. It was a great hotel to introduce our guests to Cleveland. Gary went above and beyond for me including answering my 100 questions about logistics, setup a day after grab and go breakfast option for our guests, ensured my room had makeup chairs and mirrors for my bridal party to get ready together on Saturday morning and was incredibly communicative. My Husband and I were even upgraded our last night at the hotel so we didn't have to switch rooms on Sunday, which was greatly appreciated. 10/10 would recommend this hotel for anyone traveling from out of town. One thing that wasn't in the control of the hotel that would have made it better is if the steakhouse /bar and starbucks were open, but due to COVID they were still shut down. Nevertheless would still recommend staying here.
Laurel W
5.0
1/08/2021
We held our wedding at The Westin Cleveland in October of 2020. Just saying “wedding and 2020”can be stressful. This was after we postponed from July due to obvious reasons. Erica and the entire Westin team made the process so easy, not just with regular planning but the stressors of postponing and all that 2020 brought. She was so understanding of the challenges we faced and made every effort to do what we could within the guidelines to make our wedding outstanding! Although smaller than we expected it still felt like a normal event and we can’t thank The Westin staff enough for that. Our entire wedding party and out of town guests also stayed at The Westin and everyone was very pleased. The Westin was highly recommended to us, but once we visited we knew this was the perfect venue for us. Thank you Erica & staff - you’re the best!
Cameron B
4.0
10/27/2020
This hotel was very nice and served the needs of my wedding party well. They also had a nice space for my wife and I to do our first look. Unfortunately, the attached restaurant and Starbucks were closed due to the pandemic. The hotel event staff were very accommodating as we made pandemic-related changes to our wedding, including changing the number of rooms in our block and the possibility to use hotel space for our rehearsal dinner, which we didn't end up needing but it was nice to have the option. My only complaint with this hotel is the valet-only parking; a self-park option would be nice, especially since the parking garage is attached to the building. The valet pull-in is small and just being able to pull into the garage yourself would alleviate congestion.
Vendor response 11/18/2020
Hi Cameron,
Your first look photos must be out of this world! We cannot wait to see them!...
Our garage is valet-only, but there are self park garages in walking distance to us.
Wishing you a lifetime of happiness!
Hallie M
5.0
10/20/2020
We had a great time at the Westin! It was perfect for out of town family members who have never been to Cleveland to see the city!
Vendor response 11/18/2020
Hi Hallie,
Congratulations on your wedding! We are thrilled you had a perfect stay with u...
s! Cheers!
Patrick G
5.0
10/13/2020
Erica and her team were all on top of it. With everything going on in the world nowadays, Erica and her team were flexible and fluid with us. The Penthouse suit was set up for the bridal party to get ready (mirrors for makeup, chairs, etc) which was perfect. I would highly recommend staying at the Westin for your wedding activities!
Vendor response 11/18/2020
Hi Patrick,
Congratulations on your marriage! We love our penthouse suites and are SO hap...
py they were the perfect spot for the bridal party to get ready! Cheers to you and Julianne!
Mariah S
5.0
10/12/2020
I am a very picky person - and the Westin was the best location in cleveland for our wedding hotel block! For the early planners like myself, it was a dream. Some other locations would only begin to reserve a year or less out, and the Westin was able to secure my block a year and a half before the wedding. The rate was also super awesome! They give the bride and groom a grand suite for the price of a standard room, which makes this a no brainer. All of the grand suites adjoin next to a room with two queens, so if you need additional space to get ready in the room, have a friend request the room next to you, it works perfectly! We had 10 people across both rooms, and it felt spacious. The room blocks hold 20 rooms, and there is no obligation to fill them, which is a relief!
Erica, the current event coordinator at the Westin, is a DREAM to work with! She was super responsive, very accommodating, and I never felt like I was burdening her! Since she knew we were getting ready in our room, they equipped the room with additional mirrors, chairs, and 8 champagne glasses! My room request was honored and I got the lake view suite. The view was perfect and we had the perfect lighting for photos in the room.
Book the Westin, you won’t regret it!!!
Vendor response 11/18/2020
Hi Mariah,
It was a pleasure hosting your wedding weekend at the Westin! We love the lake...
view suites! We are thrilled to hear you had a flawless wedding weekend with us! Hope to see you soon!
Alyssa G
5.0
10/06/2020
We hosted our out of town wedding guests at The Westin. Erica helped us set up our room block and was a joy to work with. She answered all of our questions thoughtfully and promptly. We stayed in one of the Penthouse suites and it was the perfect location to get ready and hang out with family and friends after the wedding and on Sunday morning!
Vendor response 11/18/2020
Hi there Alyssa,
Congratulations on your marriage! We loved hosting your wedding weekend ...
with us! We hope to see you soon!
Alex D
5.0
9/28/2020
Erica saved the day and was amazing through COVID! Everyone enjoyed the Westin
Vendor response 11/18/2020
What an incredible wedding! We loved the way the ballroom transformed for your wedding day...
! Cheers to you and Natalie! We hope you are settling well into your new place!
Lauren L
5.0
9/25/2020
Talk about the BEST views in town! We got ready for the big day in a suite -- all my bridesmaids kept taking pictures out of our windows of the beautiful Lake Erie and Browns stadium. The staff at the Westin warmly greeted us as we arrived, and had our room set up for hair/makeup with extra chairs, mirrors and champagne! Everyone at the Westin was wonderful to work with. Being a "covid bride" we are excited to be back next year staying at the Westin again for our postponed reception :)
Vendor response 11/18/2020
We are SO thrilled to hear you had a perfect wedding weekend! We love the views from our P...
enthouse Suite! Cheers to you!
Annaliese S
5.0
9/08/2020
Incredible service from start to finish. Incredibly responsive and helpful throughout the planning process and they made each step very easy for us. Our coordinator Erica went above and beyond to make our stay extra special. Each guest was very happy with their room, too! Would recommend this hotel for anyone planning a wedding in Cleveland.
Vendor response 11/18/2020
Congratulations on your marriage! We are so happy to hear you had a seamless planning proc...
ess with us! Wishing you a lifetime of happiness!
Kathryn E
5.0
1/05/2020
We had the Westin as our main wedding block for out of town guests and booked one of the suites for the weekend. Erica was extremely accommodating and so pleasant to work with. When we needed extra chairs for our girls to get ready in, they were in our room within 5 minutes of me emailing her. Talk about service! Our guests loved the hotel and I would highly recommend The Westin.
Bobby E
5.0
10/24/2019
Fantastic experience! Bridal suite was very convenient for getting ready, location worked well for the guests, and staff were very accommodating. Definitely would recommend!
Anca K
5.0
10/24/2019
Great to work with. Accommodating to my guests and always responsive to any questions or concerns. Highly recommend The Westin.
Piana K
5.0
10/18/2019
We got ready in a suite at the Westin . Everyone was very helpful and provided us with extra mirrors when we asked! Erica was very helpful throughout the entire process and always got back to my emails immediately!
Grace A
5.0
10/13/2019
Erica at The Westin Cleveland Downtown was wonderful to work with. The hotel staff could not have been more helpful. They brought us extra chairs for my hair/makeup team and we came back to champagne and chocolate covered strawberries after our reception. We are so glad we chose The Westin for us and our guests!
Deborah E
5.0
10/11/2019
Very helpful event planner, Erica Bill!
Emily M
5.0
10/09/2019