The Westin Copley Place Boston

We recently had our wedding at The Westin Copley Place and we could not have been happier with our decision! From the initial planning process to the wedding night communication between us and the hotel staff was seamless. Bridget was our wedding coordinator and she went above and beyond with every detail. She was extremely attentive and made all of the details we hoped for our wedding come to life! Not only was she extremely personable and able to handle a lot of questions with ease but she also had amazing ideas to help make our dream a reality! Kim also helped us with coordinating our wedding and assisted Bridget with all of our details. The reception room and ballrooms we had our events in were absolutely gorgeous and the bridal suite was beyond all of our expectations with plenty of space. All of our vendors complimented how much room we had for getting ready and the amazing lighting we had for getting ready pictures :) The food was impeccable. Despite our larger wedding size everyone complimented the food and everything was delicious. We also held our welcome party at Bar 10 and Alexandra helped us with every detail and was incredible with all of the moving parts and our larger party for our night before. I feel so lucky to have had such an amazing experience for our wedding and would highly HIGHLY recommend any future couple to get married here. It’s also located in a prime location for amazing outdoor pictures and picturesque Boston backdrop!

Buyer beware!!! If you don't want to babysit and hound ppl for 11 months to do their jobs... look elsewhere I'll start with the positives: large ballroom with a cocktail room nearby so it feels like the whole floor is yours. Great penthouse/bridal suite for the bride. All inclusive package makes it easier overall as I was away at school Cons: Getting the wrong salad served at your wedding.. Paying for a full 5 hour open bar only to have guests coming up to you asking why there isn't any vodka or tequila at the bars. For some reason half of bars were only serving beer and wine for the first 2 hours when that was not agreed upon in our contract. None of the vendors could get up to my room unless we went to get them. Not a huge deal but something to plan around as its 36 floors up. Very poor communication overall. Emails unanswered. Waiting days and sometimes weeks for responses/confirmation. But the worst thing was that at about noon the day before the wedding we were notified that we needed to pay the full venue price by credit card by 5pm. They would not accept any other form of payment like a check etc because they needed it to clear by 5pm. okay... this is the first we are hearing of this.. deep breaths. I don't know about you but no one in my family has a credit limit to pay for 260 guests on a moments notice (you can do the math $$). When we secured the venue about 11 months before the wedding, my husband put his credit card down for deposits (can't secure the venue without paying a deposit right?). Contract was signed. All was good to go. Over the course of the next 11 months, not a cent was taken from the account. No one ever withdrew the deposit, nothing. For months everyone was MIA. Nothing about payment was even spoken of until the day before the wedding when they demanded the total in full (*panicking*). Luckily both of our parents could extend their credit card limits and get most of it paid for (just what they want to be doing the day before their children get married right?), however there was still 17k remaining balance after their credit limits. The next morning, the DAY OF THE WEDDING we were scrambling to pay the remainder (because again.. they wouldn't take a check, only credit card). My inlaws/fiance were able to put the rest on another card but long story short only 15k would go through bc of credit limits. After that (all of us unaware about that 15k limit that had occurred), they charged my father (on his hotel room balance) an UNAUTHORIZED $2000 which he subsequently discussed with financial department and they somehow blamed it on my husband for not paying deposits when his card was ON FILE for that sole purpose for 11 MONTHS. I'm sorry but YOU forgot to take any money out along the way. Terrible experience. Sorry for the rant. Soooo disorganized. Maybe I should have know this was coming in terms of the money situation but so many people dropped the ball along the way and it was so much unnecessary stress for the 48hours surrounding the wedding. Not to mention the fee they charged my inlaws for parking in front of the hotel for an 15 extra minutes because we had to pack the car with all of our wedding supplies. Just money hungry. We were also told it was no problem if you need extra rooms on your room block and that they could just add them when we needed them.. only to find out they couldn't extend it when more people needed rooms. The list goes on and on. Ill spare you the other small details.

The Westing Copley was an amazing wedding venue. My husband and I just had our wedding there this past weekend and I can’t say enough good things about the whole day! Our coordinator changed about a month ago from Gabriel to Troy. Troy was so responsive and caught up on everything so fast. Everything exceeded our expectations. The whole weekend they went above and beyond. Our guests were thrilled with the food and the overall experience. The whole day went exactly according to plan and was exactly what I imagined. The Westin really went above and beyond. I highly recommend this venue.

The Westin Copley Place Boston made our wedding day and dreams come true! From our first time meeting with Gabriel Campos and walking into the Staffordshire ballroom, we knew that we had found our wedding venue and our amazing wedding/event coordinator. My husband and I are so thankful for Gabriel and he made our wedding planning so enjoyable from start to finish. Gabriel has found his passion and he exhibits it in his dedication to his work and truly making sure that you have an amazing experience at The Westin Copley Place. Gabriel was professional, compassionate and responsive throughout our whole experience. Our wedding day this past April was absolutely perfect and we are so grateful to Gabriel and the whole staff at the Westin Copley Place. The food was amazing and our guests had some many compliments. Our guests who stayed at the hotel the night of the wedding loved the newly renovated rooms. My husband and I were amazed by our wedding suite and the detail that Gabriel and the staff at the Westin Copley Place put into it and with our parents' suites as well. Thank you Gabriel and the rest of the staff at The Westin Copley Place Boston for making our wedding dream come true and we cannot wait to celebrate our future anniversaries there! -Melissa & Tim