The White Gown

s. The staff was really helpful and even remembered me! You definitely get a more personal experience here and I never felt like I was just a number. You can tell they really care about their brides. I really enjoyed the more private/laid back atmosphere and would 100% will recommend The White Gown to anyone looking for a wedding dress!

rgeous veil!

dress right then and there, it felt like all she cared about was getting me to buy from them. And then she tried to scare me by saying that I had to order the dress ASAP, otherwise it might be discontinued in a few weeks. Meanwhile, they literally got that dress in the store earlier that week, and it was part of the designer's newest collection. I really did not like how pushy the consultant was just to make a sale.

so patient with all the options I decided on. She even gave me her input (i asked) honestly and made me feel like priority. The one on one experience is what i loved most. Of course we celebrated with champagne which was lovely as well! Currently I am waiting for my gown to be shipped, and Laura is the sweetest and most helpful! Due to me being out of state she’s been very accommodating and helpful with communication and order extras for the dress. I cant say enough about this place.. I am so glad I chose to get my gown from this boutique and be helped by these incredible women.

ing crew feel incredibly comfortable which made for a great shopping experience overall - would highly recommend brides shop here!

ampagne was a plus!! ;) thank you thank you!!! <3

re process carefully. I went to a few other shops and they were no where near as helpful or transparent with pricing and the process. I came here knowing exactly which dress I wanted so my experience was a little different than others. I came here because they had the dress I wanted closer to the color and fabric option I wanted. Even though it wasn't exact, they showed me with multiple dresses on what it would be and even contacted the manufacturer to confirm which colors and material were the ones I needed. Everything worked out perfectly!

nal May 2020 wedding. Despite starting and stopping the process multiple times and many hurdles I am very happy with my dress! Laura the new owner is absolutely fantastic and was so helpful and accommodating during this process. She is consistent, responsive and very professional. Elizabeth who works in the boutique currently is incredibly sweet and positive. Their new location/ showroom is also super nice. Would highly recommend!

a dress. After seeing me in a few gowns, she asked if I would consider trying on strapless because she had one in mind for me. Up until then I had been adamant that I didn't want a strapless dress but I decided to give it a whirl and low and behold, she was right and I knew it was my dress! A few days later, when I changed my mind about the veil I picked, Laura helped me figure out another option even though their cancellation/exchange policy is very explicit. Fantastic team to work with in every way and I can't wait for my dress to come in!

fore our appointment to see if she could get a feel for what styles I was interested in. With only that little messaging between us, she hit it out of the park with the first dress she bought out for me to try. Great experience overall, I definitely recommend a visit here to find your dream gown.

their mistake and the whole time insisted I pay the FULL amount before they altered the dress to its "original" form. I gave them the benefit of the doubt and had them try to restore the dress to its original specifications, which resulted in changes that drastically changed the shape of the dress, effectively destroying it. And yet still, Jacob insisted this dress was worth the full original price. To make matters worse, they LIED and said a new dress could not be rush ordered (claiming they checked with the flagship store), but to my surprise when I went to the flagship store, the rush order was "no problem". This place is absolutely NOT worth the hours of stress and emotional anguish for a few dollars of savings. STAY FAR, FAR AWAY. Truly shocked and flabbergasted at this cheap, unprofessional establishment.

weet. I felt that she truly listened to what I was looking for, and she was very conscious to stay within my requested budget (which was not a super high budget so she did a wonderful job). EDUCATED AND DEDICATED: The image for inspiration I showed Elizabeth was something that the store did not have (exactly), but she was able to find options that were SO similar and delivered the same elements I was seeking, and they were even better in some ways. She was so patient with me and let me try on as many as I needed. This showcased to me how well Elizabeth knew the styles the salon had, and that she truly understood the make of a gown. Every time I told her something I liked about a gown, it inspired her to grab another as an option. Ultimately, I really wanted a long sleeved dress, and Elizabeth knew this was a priority - she brought me a gown that was cap sleeved, but could be altered to include sleeves. It had everything else I wanted...When i put it on and she put the fake example sleeve on me to show what it would look like, I immediately knew it was the one. :) GREAT SPACE: The space itself is surprisingly large for a Manhattan store. The inventory is large. They do not overbook, so you truly feel you have their attention and plenty of space for whoever you bring (I had a nice panel of judges - 5 in total haha! And there was plenty of space). Lovely couch seating, and a large fitting room for me. PERSONAL: Elizabeth was so wonderful and truly became part of the journey to find the right gown - she made it a priority and also shared equally in my joy when I celebrated finding the perfect one. The lovely guy at the register who helped me with my deposit was also such a sweetheart and you could tell them were so happy that I was happy. (I regret I did not get his name) Ultimately, after visiting a few salons, at this salon I truly felt that the team was focused on me and took a GENUINE interest in me. It is rare to feel that way at any retailer, and this team overdelivered by far. Thank you Elizabeth & The White Gown team for the best day - looking forward to the rest of my wedding planning with you! -Nicole

dress and can’t say enough good things about this designer! From the beginning, I wanted to pair a bodice from one of her dresses with the skirt of a different dress, and they allowed me to make that switch with a small cost for changing the original design. When the dress arrived, it was absolutely stunning!!! I did have issues with alterations and in the final two weeks before my wedding day, I had to reach out to the Hayley Paige design team to order a new bodice because my original bodice was destroyed in alterations. The designer and The White Gown were so helpful and ended up getting me one and I was able to go to a new seamstress and have it fixed just in time for my big day. Hayley Paige and her entire team truly believe in the magic of love and it comes through not only in her designs, but in how they care for real life brides like myself! I wish I could wear a HP dress every day of my life! I’ve never felt more beautiful! The White Gown stepped up and did the right thing to help me remedy my alterations nightmare and helped me have the dress of my dreams on my wedding day. I highly recommend this boutique but would go to a trusted seamstress that you feel comfortable with.

receptive to all of my feedback and inspiration, and pulled more than enough dresses for me despite going over the average time for our appointment. I felt like she truly understood was I was looking for and didn't push me into trunk show designer or a high price point gown. While I did not end up getting my dress from The White Gown, I highly recommend the experience and their beautiful selection!

that’s what I was most interested in. I didn’t plan to purchase my dress the day I went but I got a trunk show discount. I also got the matching veil. I knew all along I wanted something non traditional for my dress, and the Hayley Paige Kellan dress ended up being perfect! However I ordered my dress over a year in advance and there was one day I second guessed my decision. I called the shop crying asking to come try it on again as well as a different dress I had my eye on and they were so nice and accommodating. It was super convenient for me to purchase my dress in the city and be able to have my alterations there as well.

while also being mindful and observant of what I liked. Would definitely recommend if you want an intimate and focused experience dress shopping.

ples on the mannequins were literally black on the bottom because of how dirty it was in there. Sooo happy I wore socks that day - would not have wanted my bare feet touching that floor. The robe they gave me to wear also looked like it hadn't been washed in some time. First thing I did when I went home was take a shower. It's quite a thing to be asking people to spend 4-5k or more in your store and giving them such an unpleasant experience. The selection was pretty limited compared to other stores, so not really sure how they make their money. Do yourself a favor and hit up RK Bridal or Kleinfeld instead - they've got the selection, a clean store, and better customer service.

ay. It was a very intimate experience with me being the only bride in the store. No detail was missed. We picked a number of dresses to try but they did such a wonderful job that I took the first dress I tried! Thank you thank you thank you

ance to try something new). It was my first time trying on wedding gowns, and while I ultimately didn't purchase at The White Gown (because I wanted to explore all of my options), I couldn't have been happier as a bride there. This was by far the most intimate bridal salon experience I had, giving me, my sisters, mom, and future MIL our own separate section of the parlor to take our time and soak in each dress. Highly recommend for anyone looking to feel special and heard!

e in the dark back room even though the entire store was empty. She didn’t really help me put the dresses on and didn’t clip me into the dresses well so that I could visualize the dress if it fit properly. After about 45 minutes and about 6 dresses, the associate just ended my appointment saying I’d have to schedule another appointment.

nd TWG because of it's comfortable atmosphere, great selection of gowns, accessible price points and welcoming staff.

y of the others I visited.

experience had been as smooth. They had told me that the dress would arrive in November, by the end of November I hadn't heard a word, so I called to check in. I was met with this response "Your wedding isn't until March 16th" - Incorrect, my wedding was February 22nd. I called again mid-December to check in and was told "oh it has shipped". The dress finally arrived and the manager called to give me the good news. I asked if the belt, straps and buttons had arrived - "we don't have those items listed in your file". I had read horror stories about the alterations online and told the manager I would be going elsewhere for the alterations. She told me to come in, meet the seamstress and she would be with me the whole time. I made an appointment, went in and of course the manager was nowhere to be found. I decided to go ahead with the alterations because it was so conveniently located to my job and I could pop in during my lunch breaks. I put the dress on and the seamstress told me it fit perfectly - it did not, it was far too big on my hips and legs. The belt had arrived, but it was four inches too small. Basically, I left that appointment in floods of tears and my poor mum had to comfort me. I rallied my two friends to come with me for the second appointment. The seamstress pinned the fabric and it seemed to be getting better. The next fitting - the dress had been taken in four inches on the top and now didn't do up... 'Final fitting' - the dress was still too small, but the seamstress assured me it was fine - there was no way I was walking around in a dress like that all night, so she promised to fix it. 'Second Final Fitting' - the dress was still too small, so she had to let it out again. I had rallied one of my friends to come with me again because I'm terrible with confrontation and conflict and needed somebody that would stand up for me. She pulled the manager aside and told her about all of the issues I had had, she had actually tried to call a week before but nobody returned her call (the response was 'we have a new receptionist, she doesn't know how to listen to messages'). My friend asked that they give a small discount on the alterations given how stressful the experience had been. The manager kept saying no and finally said she would speak to management. Less than thirty minutes later, she called me to tell me how devastated the seamstress was with my feedback. I reiterated that my issues weren't only with the seamstress but with the whole process - the belt was ordered way too small - her response was "I wasn't here when you ordered the dress. But I paid for express shipping to replace it" - the buttons weren't added - "we do that in-house for an added cost on alterations" - the dress was taken in by four inches when it didn't need to be I picked up my dress three days before the wedding and the manage wouldn't even acknowledge me or make eye contact. I left with my dress feeling so sad. I wasn't excited to put it on on the wedding day because of the treatment I'd received. All the manager needed to say was "sorry you have experienced this". Instead she shifted the blame and didn't even wish me luck.