I had a terrible experience working with Madeline Arnold (Event Director) at the William Vale Hotel. Initially, I was introduced to an associate who was only on their second day an...d understandably couldn’t answer all my questions when we visited. When I requested to speak with her manager, after a bunch of back and forth with the associate, Madeline offered time 3 days later
When we finally spoke, she refused to answer my questions over the phone, dismissively telling me, "You have the contract in your email. Review that, everything is correct" The associate had misquoted details size of the space, and Madeline informed me that having a corner space on the rooftop would cost a significant amount extra, so the contract was not accurate. She showed no concern for the misinformation provided by her team -- "that's the price."
At one point, she even said, "I don’t know why we’re talking right now if you can’t pull up your email." I explained I was on my phone (not computer) because this was the only time she made available. She responded "I am the director of events here, so I am very busy."
This was by far the worst experience I’ve had with a venue and specifically a director of events during my wedding venue search. I’d strongly recommend speaking with someone other than Madeline if you're considering booking here. Unprofessional, dismissive, and rude.