DO NOT get married here. It is not worth your time or money until new ownership/management. My wife and I had an enormous amount of stress and anxiety leading up to the wedding day and while we can say the day itself went off without any issues..., it was due to us hiring a wedding coordinator 3 weeks out to ensure our day was what we envisioned (even though the Inn bills itself as having an onsite wedding coordinator as part of their package).
Here are the cliff notes – read on for the full review
• All communication was one sided – we initiated all calls, meetings, and emails
• Staff is very unresponsive, often going weeks without a response (if we ever received one)
o Some questions were not even answered
o Emails (if responded to) would only address one or two questions, not any of the others we had asked
o Calls were not answered and voicemails never returned
• Wedding Coordinator (our second as the first left) was condescending, rude, arrogant and we felt like we were always inconveniencing her
• Information provided by us (in person, over the phone and through emails) was never captured, leading us to have the same conversations repeatedly
• Rooms were not clean the two times we stayed ahead of our wedding, with reports from guests on some cleanliness issues (trash in rooms, mold on shower curtains, heat/AC not working)
• Rentals we brought in got lost by the Inn and we now must pay for the replacements
• Escalations to general management were ignored until we finally escalated to corporate (their holding company)
• Our wedding start time, meals and numbers had to be corrected multiple times – with some numbers still not correct 2 weeks out
Here is a recap of just one meeting with our second coordinator (in March 22’ – 4 months out)
• She was 30 mins late
• She was unprepared, and details already given to her were never documented
• She put-down vendors we were working with
• She contradicted everything we had already agreed with our first coordinator and when challenged, became very agitated and rude
• She told us our wedding was not her priority
• She blamed the prior coordinator for everything
• She was quite rude and condescending
2 weeks prior to our wedding, we had to email corporate as our escalations were going unanswered. We heard back from the GM that she would be handling our wedding moving forward. To be fair, she did a great job making us feel more at ease. But, we shouldn’t have to be escalating concerns 2 weeks prior and then be getting on calls with our 3rd coordinator to explain all of our details as they never were documented.
We had rented linens through a 3rd party and 1 linen was not returned. We asked the Inn about this and they were adamant they packed it. I requested they reimburse us for this, they claimed they weren’t at fault and the liability clause in the contract protected them from reimbursement of any ‘lost, damaged or stolen’ items personally brought onto the premises. This refusal, after everything we had to deal with, is what led me to write this. While I can appreciate contract protections and the Inn being right in claiming this, it’s the principal of business to acknowledge any errors or issues and work with the customer, especially given the bad experience you already put that customer through.
In conclusion – it’s just not worth your time dealing with everything we had to. If done again, we would opt to choose another venue with similar charm.