Overall, I was happy with what I got from Thrifty, and my flowers looked great for the affordable cost. However, I was not thrilled with the service. It seems as though they only have one person servicing the Metro-Detroit area for events, Lind...a. She seems very overworked and unorganized.
My wedding was in May, and I met with the florist in October because I'm prepared. I contacted Linda in late April/early May to finalize our plans. I basically had to re-explain what I wanted, as she had only portions of her notes available. We went back and forth over the centerpieces for many days. About 10 days before my wedding, we finally concluded on a simple centerpiece that fit my budget.
On the day of my wedding, my parents were scheduled to pick up the bouquets and boutonnieres from the Birmingham location and brought to the church in Birmingham. The centerpieces were scheduled to be delivered to our reception venue in Rochester Hills. However, when my parents arrived to the church, there were no boutonnieres to be found because they were delivered to the reception location. Thankfully the delivery person brought them to the church and there was no problem.
Like I said, overall the product was fine, but the I was skeptical of the service all along. With my other vendors, I could tell them what I wanted and I knew they would make my vision happen. With Linda at Thrifty, she seemed so scatterbrained that I was certain something would go wrong.