It's difficult to fully express the disappointment we experienced with Christina. Long story (below) short - she bailed on us 2-weeks into our working contract and less than 6-week...s before our wedding.
After a great initial first call, I was excited to work with Christina on our wedding day. We postponed due to COVID and she was helpful throughout the pandemic - providing insights on postponing, contracts, vendors, etc. Christina was contracted to start 8-weeks out (approx. 10/29/21). That week rolled by - nothing from Christina. I wasn't worried, as we still had plenty of time, but sent her a quick email to check in early the next week on 11/2 - no response. As we were then about six-weeks out from our wedding, I started to panic. I sent her a follow up email on 11/8, called and texted - no response.
Then, on 11/9 - 2+ weeks after we were supposed to start working with her and less than 6-weeks before our wedding, she told us her in-laws were celebrating their anniversary on our wedding day and she could no longer do our wedding, even though she had our wedding booked for almost 2-years.
We had a signed contract that stated if she wasn't able to make it, she would have someone else from her team available. She said they all had holiday plans and were unavailable. After we expressed our frustration and brought up the language in the contract, she found another planner for us, but at that point, we didn't have any trust or confidence in her recommendations. I understand things may come up, but to dodge my calls / emails, then get back to me with this excuse and no other solutions or offer to help, etc., I was super upset and disappointed.
Overall, it was an incredibly frustrating and frankly, unprofessional experience. It was clear her couples are not the priority and her contracts don't hold up.