Total Image Hair and Makeup

clients have everything they need. We had 4 (2 hair/2make up) amazing members of her team the morning of my wedding and they got all 11 of us ready in record time. Everyone's hair and make up still looked amazing at the end of the night. Total Image is the best!

mended!!!

o (second one I was in), where the hair and makeup team was Total Image. Anyone in Chicagoland looking for hair and makeup teams, I highly recommend Total Image!

ruly was kind, supportive, and a great hype person! The whole team made myself, my bridesmaids, my mom, and my mother-in-law feel beautiful!

ded a picture. Of note, 1. I was wearing false eyelashes that I took off before the picture was take and 2. the lipstick color was my choice not the makeup artist. Even with the false eyelashes on there was a huge gap between my lashline and the eyelashes, my skin looked really powdery, and my lipstick was outside the line. Even with the false eyelashes off you can see how uneven the liner is. The makeup artist said that we could do it differently on the day of, but didn't offer to redo it the day of the trial. Another girl came in right after me so they didn't have time to change it. For me, the purpose of the trial was to get it the way I wanted it for my wedding, not try something new the day of my wedding, which really stressed me out. Also at my trial the girls kept asking me when my wedding was, and seemed unaware that they were scheduled to do it in four days. Christa was very helpful and kind with communication, and luckily I was able to cancel my personal makeup with Total Image and get someone else to do my makeup the day of. My hair also didn't look anything like the inspiration picture I sent it. I communicated that I was not happy with how it looked and again was told that it would be changed the day of (I uploaded my hair at the trial and the picture). The day of, it was done differently, but I still felt like the vibe of my inspiration picture and what I ended up getting were different. The pros was that Christa is really nice and a good communicator and I felt that she tried really hard to make sure that I was happy. On the day of my wedding all the stylists were really nice and punctual. They did a good job with my bridesmaids hair and makeup and they were happy. I think in the future I would have flown in earlier and done multiple trials to make sure that I found someone that aligned more with my style.

, kind, and provides outstanding customer service. Hair and makeup for myself and my girls was outstanding. I hope to work with Christa again for other events.

long hair….until each girl sat down to get their hair done. And anything past your shoulders basically counted as “long hair”. It wasn’t a big deal but we weren’t told ahead of time that was going to be a thing so nobody came prepared with more money that’s all! So we had to venmo. But besides that everything turned out beautiful!

n we ran into an issue after they left, someone was back out to help us within minutes. I was so blown away with the service provided and am very happy we were able to work together. Thank you!

eforehand. All the artists were super nice, worked efficiently, and made getting ready fun. Everyone looked great and this is the most reasonable pricing I have seen so I would recommend!

ly recommend for your event.

schedule and had a very calming presence.

d recommend requesting to work with Angela, she was amazing! My makeup and hair stayed flawless all day and night! One tip is to be prepared to have tips prepared separately for each person (versus one tip all together) on the day-of, that will be easier.

y were easy to communicate with, listened to my hair + make-up preferences and definitely delivered on wedding day. I loved that they use air brush foundation (feels incredibly light and looks super natural - exactly what I was looking for!) and traveled to our getting ready spot, for a very reasonable price, too. Eight ladies, including myself, got their hair + make-up done and not only did it look so professional, but everything was wrapped up on schedule and just in time for our pictures. I'm so thankful for this team and all the effort they put in to make us feel BEAUTIFUL!!

endations and guidance when it came to the looks. The airbrush finish was light and fresh! The gals looked flawless, would definitely use them again!

of their hair and make-up. I was super grateful for how well they did and how stress free they made my wedding day! I highly recommend them for any wedding!

n photos!!). But Christa put me at ease, her website's gallery was comprehensive (I noticed other east Asian brides in her gallery and they looked stunning), and her pricing was the most reasonable amongst all the hair and makeup teams I spoke to. Before I signed with Christa, I spoke to her on the phone. But after the call, naturally I had questions I forgot to ask, so I texted her. She was prompt and responded to text messages within a few hours, which is awesome. Scheduling the hair and makeup trial was relatively easy; her team is very efficient and accommodated my difficult schedule. They were able to schedule me on a Saturday afternoon after they finished other weddings in the morning. On the day of, her team showed up on time and were finished within the estimated time of 2 hours. (4 stylists, doing 5 bridesmaids + 1 bride). My bridesmaids all felt pampered and they loved their looks! For the most part, my bridesmaids and I are not normally makeup-wearers and hair-doers and have trouble describing how we like to look. We just showed the team pictures of celebrities we want to look like and the team did a great job working off of those! I highly recommend Christa and her team!

ent. I’ve always Ben very shy and was nervous about it and not only did she make me feel incredibly comfortable, but she also did a wonderful job and I’m planning on seeing her again to work with me whenever I have the occasion. Thank you for your incredible work Carla!!!! (And she was 5-10 minutes early - which is perfect - the day of my wedding so no stress there. And thanks Christa for making sure everything would go smoothly.

as she phrased it, which can happen to anyone. Her human error caused an immeasurable amount of added stress on an already stressful day. Our hair stylist was an hour and a half late. That was a massive problem considering we had mostly outdoor photos and an early sunset. She was supposed to arrive at 10am, she came after 11:30. Christa texted me to apologize, and tried calling me. Unfortunately, as the bride, I was a little preoccupied that day and was not glued to my phone. (More to come on this later.) Andrea informed us the stylist was coming as well as a second stylist who would join at 12:45-1pm. Our ceremony started at 4pm & we were doing all family/bridal party/couple photos before. The second stylist, by the time she arrived (with her child who proceeded to lay on the floor in between the hair and makeup chairs,) did 1 bridesmaid & my grandmother, whose hair took all of 15 minutes. While I can appreciate the thought of sending another stylist, ultimately, in my opinion, it didn’t make up for the error in the first place. After the wedding I emailed Christa asking for some money back since our entire day was thrown off and we unfortunately missed out on a lot of photos with our photographer. I was hoping she would offer to refund one or two hair services at the most. Instead I received, in my own opinion, a condescending email blaming me for not answering my phone, (not sure what that would have accomplished anyway?) and stating she sent the second hair stylist to make up for it. She then signed her email with an unprofessional smiley face that came across as mocking. She never did answer my question as to a partial refund, so I sent two follow up emails. I have not received a response. I’ve patiently waited to leave a review because I had hoped to have this resolved. Alas, here we are. So I cannot recommend them for future services, unless you have an open timeline and don’t mind what I believe in my own opinion to be terrible customer service. Since originally posting this review, back in December, I received 4 text messages from Christa, as well as 5 emails. She did in fact offer me a refund only if I deleted my reviews. When I declined the refund, since I would not delete my review, she, in my opinion, responded with a very long inappropriate and vindictive email. (Of which I do still have a copy.)

ished ahead of time. The monetary value of the package system is reasonably priced in comparison to any local competitors. Plus they travel to you if that is what you need. The only reason I cannot give a full 5 stars to the business is because it was difficult to set up the initial trial appointment and their responsiveness to questions was not within the same day because they are in such a high demand. So if you have time and patience at your disposal, they are worth the wait.

ettier!