Do not stay here. And absolutely do not even THINK of doing your wedding here.
We referred 30 guests to stay at Treasure Island for our wedding, naming it the preferred hotel fo...r all wedding activities. I am SO EMBARRASSED that I told my guests to stay there. They arrived over the course of 3 days, and NONE of their rooms were ready when they got there, regardless of time or date.
As the bride, this was very upsetting. So was the incompetence we encountered with our own room. We stayed at TI for 10 days, and had booked 2 back-to-back reservations. The front desk said we would have to check out and check back in. (Annoying, but not a huge deal.) However, someone forgot to make a note of this because 3 different maids barged in and told me I had to leave since it was past check out...for the room I was in for 5 more days. Then they accused us of stealing a duvet, going so far as to charge my husband’s card…while we were still in the room, sleeping under the duvet.
As it was our wedding, I got my hair and makeup done at the spa. Rude, rude, rude!!!!!! Overpriced, and overcharged. I had 3 services at the spa, and all 3 "professionals" made fun of me. ON MY WEDDING DAY. To make matters worse, they overcharged me. When they called to tell me about the overcharge, they noted that I had been in for bridal services but that I would have to come back in that same day (my WEDDING DAY) with my credit card to get my refund. If I waited ‘til the next day, I forfeited the refund.
Fast forward, after the wedding. We’re hungry. The room service menu was missing, and the TV menu didn’t work. We had to pick up a dining menu at the desk, because nothing is open late in the hotel. (On a Friday night. In Vegas. No, no one wants food after midnight in Vegas, right?) We call room service, and they LAUGHED at us and said “oh no, that menu is out of date.”
As for the other restaurants, the best place is the deli. The Coffee Shop is disgusting and terribly slow, and The Buffet is so overpriced it makes the already gross food taste even worse. Khotan looks nice, but tastes mediocre. Gilley’s is fun and actually has decent food, and Canter’s Deli is probably the best food and price anywhere around the hotel.
All around, every staff member (with the exception of the catering department, who were phenomenal) was rude, bored, annoyed and just plain unhelpful. Treasure Island scrapes the bottom of the barrel for help, and it shows. It is unbelievable to me that they can charge as much as they do for such a low-quality stay and service. Spend a little more and stay anywhere else on the strip. Or spend a lot less for the same “quality” of service somewhere else.