Trinity Banquets and Reception Hall

My review has been deleted so I am writing it AGAIN. DO NOT BOOK THIS VENUE! Save yourself the headache! Everything started off great! Originally I was told I was the only event for that day and that I would have plenty of time for set up. I found out a week before my wedding another event was scheduled and didn’t end until 6. I only had TWO hours for my auntie (who does this for a living in Virginia) to set up a wedding for 150 people. To top it off the owner (whom I was working with) did not show up when she said she would for my rehearsal. Instead someone who wasn’t even officially an employee there was sent to work with me. The day of my wedding the owner still did not show up to coordinate my wedding. She had the same lady there from the rehearsal. My wedding was supposed to start at 8, ended up not starting until 8:30 because the new coordinator thought it was for 8:30 because that’s when my rehearsal started. That knocked 30 minutes off my reception and at the end of my wedding the other owner who cooks basically was kicking us out right at my scheduled end time. It would have been nice if we could have at least gotten our time lost due to their own faults on the back end. The owner who I worked with came there at clean up time and had a major attitude about us getting out things out of the venue. She never once apologized or gave an explanation for her not being there or asked how my night went and if I was pleased with everything. And I forgot to mention I was told upgraded chairs would be provided for my event, which that didn’t happen either. DO NOT BOOK! Horrible service! I’m still mad to this day about spending my money here.

I have been a manager in hospitality for nearly 10 years, a certified event planner. The hall was booked (more than 6months in advance) for the reception here was scheduled for 8pm following the wedding at 6pm. The owner decided to book a last minute wedding on the same day! We were told that our setup was able to start anytime after 8am. After arriving on the premises we were greeted by the new manager/coordinator. She was kind and accommodating, however she did not know we were even coming or the center’s policy (because she is brand new). This is what we were told, that if an event is setting up or happening no other parties can be on the premises. We were informed about this 45 minutes after we arrived at the location. That’s when we found out there was a last minute wedding booked from 12:30-5pm! Now my cousins wedding had been on the books since the winter! That pushed our set up time 5:30-8 for the 8pm reception. So we left and decided a few members of the family would just have to MISS THE WEDDING! That evening when we arrive at 5:30 we see people dancing inside, we wait, then decide to run to the hotel and come back. However when we come back at 6:00 to set up again, the event is going on in full swing. The other party that was promised to be gone was on the dance floor and the bartender was still serving drinks! We ask what’s going on and was told the group “now” has the venue until 6:30! What happened to 5:30? By the time we are able to physically get in the space it’s 6:45, we have 1 hour and 15 minutes to set up a wedding reception for 200 people! The staff worked as fast as they could and were very kind. But even as fast as we all tried there was not enough time, so the wedding party, the bride and groom were all onsite before the centerpiece were even on the tables. The guests walked in to the hall and HELPED with the set up for the first 30 minutes of the reception! After this we find out there are TWO leaks near the vents in the ceiling and the workers said “oh yeah, because it rained”, that’s a hazard! The owner, of course, was no where to be found, no call no apology, nothing. It’s not the staffs fault, not the coordinator either it’s the decision to put two large scale events in the same day. No one wants to be rushed out on their special day! And no one should have run into all the problems we did. It was disappointing that my aunt and cousin did not get what was promised. During the whole process things stick out to me. 1. The owner did not have any communication with the coordinator and left her to figure things out on her own. Your coordinator should know the details of that event before they arrive and have a copy of the contract, layout and any food and beverage service. 2. The contracts: There should never be a point in time where a person pays for a service and cannot get in contact with their coordinator/owner for weeks or months on end. 3. The setup and clean up: You should never book 2 events within 1-2 hours of each other! Venue setup is done before a client or party arrives onsite. Client decoration is 4 to 6 hours depending on size. This is pretty much an industry standard for weddings and receptions! My cousins setup was sloppy and the staff had to clean and pull tables and chairs while we decorated because the venue double booked! 4. If your facility has any leaks they need to be fixed immediately, if not put out a caution sign and come up with an alternative solution in the mean time for safety.

I strongly don’t recommend this caterer. They wouldn’t respond to emails, phone calls or Facebook messages to confirm services paid in full months prior to the wedding day. I, as the bride, had to go to the office physically to get an answers required for the wedding. The contract wasn’t fulfilled by not providing all drink and alcohol options paid for in the open bar contract. The bride and groom meal didn’t come until almost 3 hours later, after all the guests ate. We were lied to about a vehicle accident involving the staff resulting in the chaos, but we discovered the truth the next day. The cleanup service was also not provided according to their contract resulting in a fee from the venue. I promise you’ll receive better service with absolutely any other caterer than this company.

We had the absolute best experience with Krystal and her husband here. From the moment we went in to view this beautiful venue they were so open and hands on about EVERYTHING. If I could rate them 10 stars I would! My husband and I had a very simple but elegant vision for our wedding day and the venue was already perfect and required little decor to meet our expectations. Communication was amazing we never had trouble contacting anyone and every question was always answered in a timely manner. My husband and I planned the wedding ourselves so we didn’t have a wedding planner or any other assistance but Krystal made up for that ten times over especially the day of. She didn’t miss a beat. She coordinated with the photographer, DJ, and our guest perfectly to make sure our wedding day ran smoothly. She was absolutely amazing we didn’t have to worry about anything. We also rented the Bridal Suite which allowed myself and bridal party to prepare for the wedding at the venue. Krystal made sure everyone was preparing in a timely manner. She made sure the makeup artist was moving at a good paste and myself because I did my own makeup. She made sure my environment was calm. Everything was completely on schedule. Her husband was also amazing we sat down with him and had a long conversations which ended in him giving us great advice considering we were only 22 and 23 yrs old. My guest loved the service!! They raved about the delicious food! Also my husband and I never had to go to the bar! They kept my glass full! Help with my dress. Made sure we ate our special dinner. I would 100% recommend ♥️. Btw our wedding date was November 17,2019. Thank you trinity banquets for making my wedding day one of the most amazing days of my life!!!