Trinity Transportation

ing guests back and forth from the hotel to the venue, about a 1.5 mile trek each way. We rented a 35-person bus for basically the whole day, and Trinity transportation was way cheaper than the other options. I had heard some negative things about them so I was a little hesitant, but I'm so glad we booked with them. I was able to reserve and set the schedule months in advance. Payment method was a little old school (had to send a check to a PO box) but it was straightforward and it worked. The day of the wedding our bus showed up right on time, and our driver was absolutely awesome. He took us wherever we needed, fastest routes possible, and was so kind to us and our guests. Our guests said the shuttle rides went smoothly, he was always there when we said the shuttle would be there. I'm pretty sure he stayed a little bit past the time he was supposed to leave, since we had a lot of straggler guests trying to get one last dance in at the end of the wedding. The day of the wedding they made it stress free and fun, and that is worth everything. There were a few things that I thought could be improved, though none of them were deal breakers. First, it was kind of difficult to communicate with the people in sales/advanced reservations. I was working with one lady, who then left the company unexpectedly, and nobody ever redirected me. I had to reach out to their help line to be reconnected with someone who could find my original reservation. I had similar problems when I called the week prior to the wedding to confirm. Something about the times had been entered incorrectly, and the lady at Trinity kept insisting I was wrong about the times I had hired the bus for. She was fairly rude, and insisted I was wrong, until she looked further into the reservation and saw that everything was listed correctly in the notes, but not the dispatch sheet, or something. So, that was not great. I'm glad I took a moment to call to confirm, otherwise I'm not sure what would have happened. The other thing that would have been great is if Trinity had mentioned the use of a sign in the front driver window to let guests know it was the right shuttle. It honestly never occurred to me until I was at the motor lobby of our enormous hotel that there were like, 6 shuttles outside, and then I was worried our guests, especially our older guests, would be stressed out about which shuttle to get on. Ultimately it was probably my responsibility to make a sign for the bus, but as vendors for weddings it could be something they mention to help their customers think about logistics. I would recommend them, just make sure to call a week before to confirm everything is correct!

ng a shuttle available. When booking, they were very helpful in finding was worked best and was in our price range. Worked out great! The driver was on time and friendly.

g of my wedding because they did not understand the specific pick-up directions I had sent and verified multiple times. Do not use.

ponsive and accommodating. Even though the company is based in Michigan, and our wedding was in Bowling Green, OH, the driver was on time, and followed the schedule as planned. He was also flexible in adding a couple unscheduled stops at the end of the night. The value was excellent, and getting a shuttle that fit about 25 people for several hours, was much more affordable through Trinity, than hiring a limo for 2 or 3 hours. I am happy with the service that Trinity provided, and everything worked out great!

rom the hotel starting at 3:45, and then another at 4:15, to take people to the ceremony/reception location. The 3:45 shuttle didn't arrive until 4:30, because the driver did not know where he was going and didn't bother asking for directions until a guest noticed he turned around multiple times, and offered his iPhone GPS. Since he was late dropping them off, he was late getting the second round of people, so we had to start our ceremony 45 minutes late. During the reception, the shuttle was supposed to take guests back every 30 minutes, starting at 9:30 pm. When some guests got on the shuttle, they said they couldn't leave until the entire bus was filled, so my guests were kind of forced to stay there longer. At the end of the night, the shuttle was supposed to be there to take everyone back at 11:30 (when the reception ended). They were not there until 12:15, and then couldn't fit everyone on the bus. The final shuttle left the venue at 1 am, and dropped passengers off at the hotel at 1:30 am. Obviously, all of this is pretty unacceptable.

map; all the info they requested. The bus was very late (around an hour) to the ceremony because they didn't follow the directions we provided.

pany my itinerary of the locations that we wanted to take photos. On the day of it was like the driver had NO idea where we wanted to go and I even printed out a colored map with direction by direction instructions on how to get from each location to the next. We asked to go to Hart Plaza...she drove down to Rivard Plaza not even knowing. Then took Atwater the entire way back to Hart Plaza where we were stopping every 20 feet for pedestrians. This caused us to lose 45 minutes of photo time. It finally got to the point where we couldn't even get to Hart Plaza and got dropped off at Joe Louis and had to walk (which with 10 girls in heels...wasn't the best situation). Although our driver was very friendly, it just seemed like we constantly needed to tell her where to go. She would get out of the bus every stop which would then just take more time once we were ready to go to the next stop. We wanted to take photos at Scott Fountain on Belle Isle and went around in circles...twice...before we finally got there. This caused us to be late to the reception and we were unable to get ANY sunset photos at our venue (DYC) which is a huge reason why we wanted our reception at that location. We had a list of 6 locations that we wanted photos at and we were only able to make it to 3 due to the lack of knowing where to go and how to navigate the city. This was extremely disappointing for my husband and I as we now do not have wedding photos at some of our favorite and most sentimental places around the city of Detroit. I also asked the company to confirm the driver's name and when they would be arriving...then never heard anything so I was even nervous whether or not they would show up on time. I had no idea who to look for at our hotel to pick us up which made for some awkward encounters when there were four other shuttles looking to pick up bridal parties. Other than the actual cleanliness of the bus, I wouldn't recommend this company again without SERIOUS conversations regarding where you want to go. I'm not sure how much more detailed I could have been....I literally had a map with every location, in the order, with step by step instructions. Also, in the grand scheme of things, I would think that if you are a limo driver in the city of Detroit, you should be very knowledgeable of the city and how to get around.

the bridesmaids. One of my girls is HIGHLY allergic the driver wiped down everything before we got in next just to be sure! Excellent service and price!