Tropical Moon Events

t memorable celebrations she's had the pleasure of attending. So grateful for you and your trust in our team. Wishing you both the very best!!! Mahalo, Leila F. Marketing Manager

am so glad that's how it felt for you. Your wedding turned out beautifully and we are so happy that you let us be apart of it. Wishing you two all the love and happiness in this next chapter of your lives together!! I'll be sure to share your words with our team :) Mahalo nui loa, Leila F. Marketing Manager

ur wedding came together gorgeously. Mahalo for having us as a small part of your special day! Mahalo, Leila F. Marketing Manager

SO thrilled to hear you were able to enjoy your day just as you should!! We know you have many options for wedding vendors, so mahalo nui for choosing us :) Wishing you both all the best in the years to come!! Mahalo, Leila F. Marketing Manager

n each section of your review - we are over-the-moon thrilled to see that your experience meets those goals. There is nothing more that we want than for you to feel taken care of, as stress-free as possible, and like someone has 'got your back' when things get real. Also - ecstatic that despite the weather doing its thing, you were able to have your ceremony at the water tower as hoped for. Yay - go Brenda!! Your review reminds us how lucky we are to do what we do, with the amazing team that we have. We hope that this review will attract more couples like you. I know our team really enjoyed working with you throughout the entire process. Wishing you and your `ohana the best and brightest future!! Mahalo, Leila F. Marketing Manager/Star Planner

as perfect makes us incredibly happy!! I will be sure to share this with Dania and Lynsey. Wishing you all the best in your future together! Mahalo nui, Leila Marketing Manager

us with such an important day in your lives - it truly is an honor. Wishing you all the best in your future together! Mahalo nui, Leila Marketing Manager

ith family and friends. We would really love to see photos once they become available! Mahalo, Leila Marketing Manager leila@tropicalmoonevents.com

earning opportunity for our team. It sounds like there were a few miscommunications that we could have missed; such as the musician request not being fulfilled, the chair miscommunication, while things like removing the stickers were just a simple oversight. We are glad that you enjoyed working with Kylie! Our true apologies for the delay in response this past winter. Dania (founder+owner) did decide to have Kylie step in due to this year being an incredibly overwhelming year of post-pandemic frenzy. We wanted to make sure you were getting proper attention with dedication and care that you needed and deserved, and again, are happy you felt that way once Kylie stepped in. On the day of your wedding, there was a major car accident near the venue causing the ceremony to start 25 minutes late. This along with the photo session (during cocktail hour) going over its allotted time trickled down to affect the timeline greatly, which is why our team was encouraging dinner to start as soon as possible. We apologize for making you feel rushed (lesson learned here to remind photographers to end on-time and for us to have your apps and drinks ready!), but being that you had a coursed dinner service, we just wanted to be sure everyone had a fresh and hot meal. Additionally there were discrepancies between the seating chart you provided, the grouped escort cards, and the physical seating chart itself. Our coordinator made the executive decision to place extra settings to account for this, instead of coming to you while you were relaxing and getting ready. In the future, we will be sure to double check these items the night prior to wedding day to ensure there are no last minute changes. Being that you were one of our first package clients, there was a learning curve that we are now addressing with the help of your feedback. We are working on a method to provide more transparency on what exactly is included with each vendor category, and plan to check in if services/rental prices change with our vendors (along with your guest count almost doubling, price increases can definitely be unsettling!). Our package is designed to take away the stress of piecing and pricing out wedding vendors, it sounds like it is possible that the package wasn’t an ideal match for your needs after all. With that being said, we thought it turned out beautiful and hope that you did, too! All in all I truly hope that you were able to enjoy your special day and look back at it happily despite the disappointments mentioned in your review. We would be happy to discuss anything further via phone or email if you would like - please don’t hesitate to contact myself or our founder Dania Mossman directly. Wishing you both a future of happiness together!! Mahalo, Leila Marketing Manager

arketing Manager

nning such a joyous occasion during the pandemic was no easy feat, both logistically and emotionally. Mahalo nui for sticking with us, your business was especially important to us during such a crazy couple of years. Your happiness and love for one another shined bright through all of your photos - and we can't wait to share them for years to come! We wish you both the best and hope this review will attract more amazing couples such as yourselves! Mahalo nui, Leila Marketing Manager

ill be alongside you at all different stages of emotions on one of the most important days of your lives. We hope your review will reassure couples debating entrusting us - thank you so much!! We would absolutely love to see photos from your wedding day if you feel comfortable. I will leave the best email address below :) Mahalo, Leila Marketing Manager leila@tropicalmoonevents.com

me the cold shoulder, were distant and would not connect with me at all. There is no greater let-down than to work so diligently for someone to have it go completely unrecognized. All of the work we did such as coordinating and finalizing all details with your vendors, creating a layout to spec, a detailed timeline for all of your vendors to work from, the full day of setup, execution and cleanup have gone vacantly unappreciated. In response, I'd like to address the issues you mentioned: **Client Communication: I was punctual with our communications as we were on a texting basis. I accidentally dropped the ball on Thanksgiving weekend while driving with a full car which carried my entire family. I apologize. **Vendor Communication: As for the head count, we had it absolutely correct. I had received multiple last minute text updates of drop-outs and add-ons from you in a single morning and I sent the caterer the wrong number, which I had immediately corrected. So there was nothing wrong with your catering numbers. There were no missing details in your vendor communications as well.**Dress Steaming: When asked for advice on professional steaming for your dress we had done research and sent you information for services near the location you would be staying. You did not use them and found a different service and so I had asked you what that was. I had offered for you to use our steamers, letting you know they are not professional grade commercial steamers, but just a household kind.** Distant/Aloof on Day: I was communicating with your entire family throughout the day, doing everything we could to help, with constant check-ins at the bridal suite and making sure everyone was on track. My assistants were introduced to your family, letting them know we were all available to assist if anyone needed anything.**Muddy Ceremony: The ground was very squishy at the rehearsal and we talked about using an alternate walking path if it was still very bad. We discussed exactly how we would do it. Luckily the ground had dried up quite a bit, and in my opinion would have been ok to walk on, especially after a few more hours of drying in the sun. When your bridesmaid came down to check it out, she asked if there was something we could lay down because in her opinion it was not dry enough. I went ahead and sent my assistant to my office to grab an extra Aisle Runner I had in storage. We laid it out for your ceremony as an emergency measure, and used the alternate walking path.**Ceremony Seating: I apologize for any lack of foresight and not confirming this with you in advanced. It's very common for wedding ceremonies to have partial seating for thier guests, particularly with larger events of 150, such as yours. Most times our clients make it known that they want to have full seating if desired.**Lighting Element: This was not communicated on your invoice at all. You had written me a small note about it and I missed it. I'm sorry. This is the reason that I send all final documents to my clients for review. I sent you a copy of the production list and layout which had all design elements depicted in text and in drawing. You did not mention that I was missing anything there. I am undoubtedly human which is why it's important to me to have my clients participate in making sure I have all the details accurate for thier very special day.** Outstanding Payment: I had all your payments organized and listed them for you. I did miss a payment for your videographer because his invoice had a big stamp that said PAID on it. It was misleading and although I had been in communication with him he did not mention anything to me about it.**Excuses: I don't recall any instances of sick kids or bad traffic. I was 30 minutes early to your wedding rehearsal and wedding, and right on time to your rehearsal dinner.|| Our goal on the big day is to stay in the shadows, orchestrating you're vendors and troubleshooting problems behind the scenes while you and your guests are able to experience the "wedding magic" that happens. It's so important to us that our clients are fully present for thier day and not bogged down by the zillion details that go into making such an experience happen. You should always be a guest at your wedding, as you were. We got multiple compliments from your friends and family members that noticed what a great job we were doing to make everything run smoothly and on cue. We were there for 15 hours and worked tirelessly to ensure all went off without a hitch, including staying 45 minutes after you left cleaning up the bridal suite, taking out several loads of garbage so you would be sure to get your security deposit back. Joy, You had a perfect wedding!

m because of you. I wish you both the best in your future together. Aloha, Dania

As for my vendors recommendations, I told her, as I tell all my clients, that if for some reason they do not find a vendor they are satisfied with booking, that I am happy to recommend other vendors that may suite their needs. I have plenty of contacts at my reach and experience with a wide variety of vendors after 9 years in Oahu’s wedding market. If she did not reach out to me and ask me for any further recommendations, how am I supposed to help her? As for her makeup trial, she also did not mention any of this to me. The whole reason for a trial is to test it out, and so if you don’t like it for some reason you can change the look. My vendor team is a star team who have delivered excellent professional services to many, many, many brides that I’ve recommended them to. Maya, I had undoubtedly gone through an extremely difficult time in my life during this period, and so to accommodate for my certain misgivings at the start of our coordination, I adjusted her service package from a 60 to 30 day coordination. At the start of our 30-day I was committed and ready to deliver. As for the “weird vibes” at the rehearsal, I’m not sure of what to say. I’m sorry if I was perceived as disengaged, but this was not the case. Perhaps it was your preconceived notion of who I was that tinted your glasses. Maya, I adore your friend, and as with all of my weddings, I love being a part of such a very special time in peoples lives. As for the wedding, it was absolutely perfect. For you to say that we did nothing to contribute or even tarnished such a wonderful occasion is absurd and an incredible insult to not only us, but your friends wedding. Your words are harsh. You obviously were not in tune with what was going on behind the scenes. We are constantly tending to the details to make the wedding seem free-flowing and effortless. Having worked in the events industry for a number of years in many different capacities, I have seen weddings without coordinators and it is obvious to what is missing. Our team is professional and consistently handling the details in the background so that it is not apparent, and if we were to drop what we were doing and leave, I could guarantee you there would be a noticeable difference in the outcome of the event. Maya, thank you for input. We take all critique and compliment to heart. We prefer constructive criticism, of course. It’s so easy to click a button and dish out a 1-star review when it doesn’t affect your world at all. I was stunned at this review as it was my first negative review in 9 years and it took me a long time to digest it. I have surely taken the time to review my actions and practices to ensure this never happens again, which I’m sure was your kind-hearted goal when writing this.