I worked with Tropical Moon Events (TME) from April 2021 through my wedding in August 2022. I was hesitant to leave a review but wanted to share my experience for future couples.
I chose TME after having an initial phone call with Dania; she ...was personable, and on that call, she told me about their newly launched planning packages. She described these packages as very flexible and able to be changed to a couple’s personal style & vision, but an easy starting point into the planning process. I ended up selecting the Laulima package, and Dania sent several questionnaires. We had several meetings over that summer, and I was excited about working with TME and what our wedding would be like.
In the winter and spring though, Dania became very unresponsive. Looking back at our communications, it would take several pings to get a reply. At one point, I didn’t hear back from her for nine days, and then eighteen days. This caused incredible stress in the planning process. After not hearing back for almost three weeks, I scheduled a call through Calendly with Dania. Two of her colleagues ended up taking this call and letting me know that a new coordinator would be taking over, Kylie.
I liked Kylie instantly and was just thrilled to have someone responding to my questions. Throughout the rest of the planning process, Kylie and I had several calls to walk through the timeline and set-up. I felt like Kylie was more responsive and organized.
Our wedding was beautiful, but I was disappointed in several aspects. The most frustrating was with the musician and DJ. I had asked TME several times to set up an introduction call, but they said he was too busy, and to simply send over the worksheet, while confirming that he would be “playing live music for the ceremony and cocktail hour then DJ for the reception.” Upon walking down the aisle, he was playing instrumental music from a sound system, which did not match the intimate, live music vision I was hoping for. This feels like there was a lack of communication between TME and the musician.
I was also incredibly clear that I wanted to have white chairs (provided by the venue) for the ceremony. Tropical Moon told me they had already reserved other chairs, but I requested that we still use the white chairs (cost aside). This did not end up happening.
There were a few other things during the reception: the rental chairs did not have cushions (should have been noticed on the rental invoice), and the signage did not have backings removed during setup (despite having stickers with ‘to be removed'). There were empty chairs despite providing a detailed seating chart.
Lastly, one of our priorities was ensuring we could attend some part of our cocktail hour. After finishing pictures, we were clear with Kylie that we absolutely needed to go get a drink & appetizer before anything else. She seemed flustered and rushed, and was pushing us to go right into our entrance. We were so dehydrated & hungry at that point, and we were glad that our photographer intervened on our behalf for us to have ten minutes!
I’ll also highlight that TME will not share a total cost breakdown with clients which would have been helpful to verify everything was correct–this felt like a lack of transparency and assurance.
Overall, if I were to start the wedding planning process again I would choose another wedding planning due to the lack of communication and execution from TME.