Tropical Moon Events

me the cold shoulder, were distant and would not connect with me at all. There is no greater let-down than to work so diligently for someone to have it go completely unrecognized. All of the work we did such as coordinating and finalizing all details with your vendors, creating a layout to spec, a detailed timeline for all of your vendors to work from, the full day of setup, execution and cleanup have gone vacantly unappreciated. In response, I'd like to address the issues you mentioned: **Client Communication: I was punctual with our communications as we were on a texting basis. I accidentally dropped the ball on Thanksgiving weekend while driving with a full car which carried my entire family. I apologize. **Vendor Communication: As for the head count, we had it absolutely correct. I had received multiple last minute text updates of drop-outs and add-ons from you in a single morning and I sent the caterer the wrong number, which I had immediately corrected. So there was nothing wrong with your catering numbers. There were no missing details in your vendor communications as well.**Dress Steaming: When asked for advice on professional steaming for your dress we had done research and sent you information for services near the location you would be staying. You did not use them and found a different service and so I had asked you what that was. I had offered for you to use our steamers, letting you know they are not professional grade commercial steamers, but just a household kind.** Distant/Aloof on Day: I was communicating with your entire family throughout the day, doing everything we could to help, with constant check-ins at the bridal suite and making sure everyone was on track. My assistants were introduced to your family, letting them know we were all available to assist if anyone needed anything.**Muddy Ceremony: The ground was very squishy at the rehearsal and we talked about using an alternate walking path if it was still very bad. We discussed exactly how we would do it. Luckily the ground had dried up quite a bit, and in my opinion would have been ok to walk on, especially after a few more hours of drying in the sun. When your bridesmaid came down to check it out, she asked if there was something we could lay down because in her opinion it was not dry enough. I went ahead and sent my assistant to my office to grab an extra Aisle Runner I had in storage. We laid it out for your ceremony as an emergency measure, and used the alternate walking path.**Ceremony Seating: I apologize for any lack of foresight and not confirming this with you in advanced. It's very common for wedding ceremonies to have partial seating for thier guests, particularly with larger events of 150, such as yours. Most times our clients make it known that they want to have full seating if desired.**Lighting Element: This was not communicated on your invoice at all. You had written me a small note about it and I missed it. I'm sorry. This is the reason that I send all final documents to my clients for review. I sent you a copy of the production list and layout which had all design elements depicted in text and in drawing. You did not mention that I was missing anything there. I am undoubtedly human which is why it's important to me to have my clients participate in making sure I have all the details accurate for thier very special day.** Outstanding Payment: I had all your payments organized and listed them for you. I did miss a payment for your videographer because his invoice had a big stamp that said PAID on it. It was misleading and although I had been in communication with him he did not mention anything to me about it.**Excuses: I don't recall any instances of sick kids or bad traffic. I was 30 minutes early to your wedding rehearsal and wedding, and right on time to your rehearsal dinner.|| Our goal on the big day is to stay in the shadows, orchestrating you're vendors and troubleshooting problems behind the scenes while you and your guests are able to experience the "wedding magic" that happens. It's so important to us that our clients are fully present for thier day and not bogged down by the zillion details that go into making such an experience happen. You should always be a guest at your wedding, as you were. We got multiple compliments from your friends and family members that noticed what a great job we were doing to make everything run smoothly and on cue. We were there for 15 hours and worked tirelessly to ensure all went off without a hitch, including staying 45 minutes after you left cleaning up the bridal suite, taking out several loads of garbage so you would be sure to get your security deposit back. Joy, You had a perfect wedding!

m because of you. I wish you both the best in your future together. Aloha, Dania

As for my vendors recommendations, I told her, as I tell all my clients, that if for some reason they do not find a vendor they are satisfied with booking, that I am happy to recommend other vendors that may suite their needs. I have plenty of contacts at my reach and experience with a wide variety of vendors after 9 years in Oahu’s wedding market. If she did not reach out to me and ask me for any further recommendations, how am I supposed to help her? As for her makeup trial, she also did not mention any of this to me. The whole reason for a trial is to test it out, and so if you don’t like it for some reason you can change the look. My vendor team is a star team who have delivered excellent professional services to many, many, many brides that I’ve recommended them to. Maya, I had undoubtedly gone through an extremely difficult time in my life during this period, and so to accommodate for my certain misgivings at the start of our coordination, I adjusted her service package from a 60 to 30 day coordination. At the start of our 30-day I was committed and ready to deliver. As for the “weird vibes” at the rehearsal, I’m not sure of what to say. I’m sorry if I was perceived as disengaged, but this was not the case. Perhaps it was your preconceived notion of who I was that tinted your glasses. Maya, I adore your friend, and as with all of my weddings, I love being a part of such a very special time in peoples lives. As for the wedding, it was absolutely perfect. For you to say that we did nothing to contribute or even tarnished such a wonderful occasion is absurd and an incredible insult to not only us, but your friends wedding. Your words are harsh. You obviously were not in tune with what was going on behind the scenes. We are constantly tending to the details to make the wedding seem free-flowing and effortless. Having worked in the events industry for a number of years in many different capacities, I have seen weddings without coordinators and it is obvious to what is missing. Our team is professional and consistently handling the details in the background so that it is not apparent, and if we were to drop what we were doing and leave, I could guarantee you there would be a noticeable difference in the outcome of the event. Maya, thank you for input. We take all critique and compliment to heart. We prefer constructive criticism, of course. It’s so easy to click a button and dish out a 1-star review when it doesn’t affect your world at all. I was stunned at this review as it was my first negative review in 9 years and it took me a long time to digest it. I have surely taken the time to review my actions and practices to ensure this never happens again, which I’m sure was your kind-hearted goal when writing this.

can't be with you :) Have fun in your future adventures together! Aloha, Dania

ope this will help future brides to see what can be accomplished by hiring a wedding coordinator. Happy trails and many blessings to you and your family!